To be kicked

I bought two boxes of milk in JD on Wednesday evening, and according to JD's delivery speed, it can be delivered on Thursday.

If it is less than 99 yuan, the collection fee is 6 yuan. But I bought PLUS members before, and there are available freight coupons. I wanted to send them to the company, so I chose a Jingdong site near my home to pick them up. I went to bed after placing an order. The next morning, I didn't receive a delivery message on my way to work, which was a bit strange (usually there would be a delivery message in the morning, informing me that I had arrived at the site and that I could pick up the goods). I thought it might arrive in the afternoon. After all, I had to place an order before picking up the goods. Don't worry. At 6:00 on Thursday evening, I received a phone call from the outlet saying that one of the goods had not arrived yet, so I could take one first. It's not urgent. I don't care. I didn't say anything. I don't want to go twice by express.

At noon on Friday, I sent a short message to ask, and the other party replied to me. If I can't arrive on Friday, it will be Saturday. I didn't say anything because it wasn't a problem with the site.

On Friday evening, I asked the online customer service, but the customer service didn't tell me anything. They said it was the wrong site for the package score. I had to wait for the site receiving the goods to return to the current site. I was speechless. I want to contact the customer service directly, but the system shows that we can make an appointment by phone at 8:00, and the earliest time is 10:00. I don't know what this is. Do you like to chat with the customer service so much?

I find things only when I have something to do, and I am too lazy to find them when I have nothing to do. I will not do anything if I can waste time.

In the morning of the next day (Saturday), I contacted the customer service on the phone. The customer's attitude was very good. They said they would follow up with me, and they said they would pay 1000 Jingdou as compensation. I had to wait. At the same time, I continued to contact the online customer service and beat them up. It took several days for the original package to return, but when I placed a new order, it only took one day to arrive. Then let the user wait for a few days.

At noon, the people at the station contacted me again, saying that the original package had not yet returned. I asked if I could make up the next order and return the original package when it arrived. The person at the final site agreed to do this for me. The online customer service person said no, and I was very angry.

In the afternoon, another customer service called me and asked me if I had received the goods. Obviously, I didn't have any, so I scolded me severely. The online customer service said that it was not allowed to make up the order in the background. That was to keep me waiting. If the original package didn't arrive in 10 days, would it be 10 days for me to wait? The other party was speechless. Finally, I hung up the phone. This kind of phone call with no new situation obviously had to come for scolding.

On Sunday, the person at the site contacted me and said that the package could be picked up when it arrived. OK, I will put it first and ask the customer service for the 1000 Jingdou first. I also contacted the customer service several times and finally got Jingdou in the afternoon. The first time, the customer service said that it would take 1-3 days to arrive, and asked when to start counting, on the 26th. I asked, aren't the 26-28 days 1-3 days? The other party pretended not to be there.

The second time I contacted the customer, he might have gone to work. After waiting for a while, he told me that the account had arrived. I checked that it had arrived, so I ignored the customer service.

For an order, it takes a total of 4 days from placing the order to final confirmation to the site, which is still self operated and delivered by JD. Once an exception occurs, the processing mechanism is very disgusting, and does not think about the customer at all. It is not the first time to make up the order, but to wait for the original package to return, which is extremely long.

I tried once before to assign the wrong delivery station, but fortunately, after contacting, we can finally solve the problem through the escort between the stations. Although the delay, it was only delayed from the afternoon to the evening, which is understandable.

This time it's totally unforgivable. I see the correct status in the system again. Only by contacting customer service can we know the real status!!!