Complaints about property can be reported to the owners' assembly, and then the owners' assembly will negotiate with the property as a representative. If the negotiation fails, apply to the neighborhood committee for mediation. Those who are dissatisfied with the mediation results can apply for arbitration or file a lawsuit to the court, or directly file a lawsuit to the court.
[Legal Basis]
In Article 49 of the Property Management Regulations, the real estate administrative departments of the local people's governments at or above the county level shall promptly deal with the complaints of owners, owners' committees, property users and property service enterprises in property management activities.
