After the death of the holder of the bank card, his/her legal successor, with his/her own valid certificate, the legal successor certificate issued by the notary office, and the death certificate, can go to report the loss of the password first, reset the password 3-5 days later, and then take it.
 If there is no clear legal successor, you can report the loss of the password in the order of spouse, children and parents, and then reset the password after 3-5 days.
 Spouses, children, parents, need account book and ID card to handle password reset business. And the death certificate of the bank card holder.
 Legal basis
 Article 40 of the Regulations on the Administration of Savings: In the case of the death of the depositor, the child or spouse who wants to withdraw money must go to a notary office to handle the public certificate of inheritance rights and notarize the ownership of the estate. Because the bank has no right to investigate the family situation of the depositor, it is impossible to know how many heirs there are. If there are several heirs after the notarization, each of them should be present with his or her ID card before proceeding. After the death of the party concerned, in the absence of a will, the family should go to the notary office where the household registration is located to handle the public certificate of inheritance. The right of inheritance shall be determined according to the examination and verification of the notary office by holding the passbook, the account book, the ID card of the relevant personnel, and the certificate of the successor of the unit entitled to issue the certificate. At the same time, the list of other legacies shall be listed to handle the notarization of the right of inheritance together, and the handling fee shall be 2% of the amount of the estate.