Consumer rights protection methods:
 1. After a dispute occurs between consumers and business operators, on the basis of voluntariness and mutual understanding, the dispute can be resolved through direct dialogue, presenting facts, reasoning, identifying responsibilities, and reaching a settlement agreement;
 2. In case of a consumer rights dispute between consumers and operators, the consumer protection commission shall be requested to mediate, that is, a third party shall persuade, communicate and mediate the parties to the dispute, so as to facilitate both parties to reach a settlement.
 3. After a dispute arises between consumers and business operators over their rights and interests, they may request the relevant administrative departments to resolve the dispute.
 4. Both parties reached an agreement and voluntarily submitted the dispute to an arbitration agency for mediation and judgment or award.
 5. A consumer whose legitimate rights and interests have been infringed may bring a suit in a people's court and request the court to try the case in accordance with legal procedures.
 Consumer Protection Law of the People's Republic of China
 Article 3 Business operators: Business operators shall abide by this Law when providing consumers with the goods they produce or sell or services they provide; Where there are no provisions in this Law, other relevant laws and regulations shall be observed.
 Article 5 The function of the State to protect the legitimate rights and interests of consumers: The State protects the legitimate rights and interests of consumers from infringement.
 The State shall adopt measures to protect consumers in the legal exercise of their rights and shall safeguard consumers ' legal rights and interests.
 The state advocates a civilized, healthy, resource conserving and environmental friendly way of consumption and opposes waste.
 Article 6 The principle of the whole society to jointly protect the legitimate rights and interests of consumers: it is the common responsibility of the whole society to protect the legitimate rights and interests of consumers.
 The State shall encourage and support social control by any organization or individual of acts harmful to consumers ' legal rights and interests.
 The mass media shall improve propaganda on the safeguarding of consumers ' legal rights and interests and shall use public opinion to control acts harmful to consumers ' legal rights and interests.
 Article 8 Right to Know: Consumers have the right to know the true situation of the commodities they have purchased or used or the services they have received.
 A consumer shall have the right to require relevant information of a business operator providing commodities on price, place of origin, producer, usage, functions, specifications, grade, main ingredients, date of production, date of expiry, certificate of inspection, operation manual and after-sale service, or of contents, specifications and fees of services in respect of commodities or services as t.
 Article 9 Right of Choice: Consumers have the right to choose their own goods or services.
 A consumer shall have the right to freely choose a business operator providing commodities or services, types of commodity and modes of service and whether to purchase a commodity or receive a service.
 A consumer shall have the right to compare, appraise and select when freely choosing a commodity or service.