Compulsory consumption treatment of the school:
1. Written complaints shall be the principle, and oral complaints shall be the exception.
2. It can be a complaint made by a single person or a joint complaint made by multiple people.
3. Tourists can complain by themselves or entrust agents.
4. Written complaints. When a complainant submits a travel complaint request, he or she should generally submit a written complaint to the travel complaint handling agency. The complaint shall be made in duplicate and shall contain the following items:
(1) The name, gender, nationality, mailing address, postal code, contact number and date of complaint of the complainant.
(2) Name and location of the respondent.
(3) The requirements, reasons and relevant factual basis of the complaint.
5. Oral complaints. The procedure is as follows:
(1) If the complaint is relatively simple, the complainant may also make an oral complaint, which shall be recorded or registered by the reason complaint handling agency and notified to the respondent.
(2) For complaints that do not meet the acceptance conditions, the tourism complaint handling agency may verbally inform the complainant of the rejection and the reasons, and record or register them.
6. Entrusted agent complaints. The procedure is as follows: The complainant can also entrust an agent to make a complaint, but should submit a letter of authorization to the tourism complaint handling agency, and specify the authorization authority.
7. Joint complaints. The procedure is as follows:
(1) Joint complaint refers to a travel complaint made by more than 4 complainants against the same respondent for the same reason.
(2) In case of joint complaint, the complainant can select 1~3 representatives to make a complaint.
(3) The representative's participation in the complaint handling process of the tourism complaint handling agency shall be effective for all complainants.
(4) The change, waiver or reconciliation of the joint complaint representatives shall be approved by all the complainants.
