The solutions to the consumer disputes between consumers and operators mainly include negotiation and reconciliation with operators; Request the consumer association or other mediation organizations established according to law to mediate; Complaints to relevant administrative departments; Submit to an arbitration institution for arbitration in accordance with the arbitration agreement reached with the operator; Bring a lawsuit to the people's court.
 Legal basis
 Article 39 of the Law of the People's Republic of China on the Protection of the Rights and Interests of Consumers, if a dispute arises between a consumer and a business operator over the rights and interests of consumers, it may be settled through the following means: (1) consultation and settlement with the business operator; （2） Request the consumer association or other mediation organizations established according to law to mediate; （3） Complaints to relevant administrative departments; (4) apply to an arbitral body for arbitration in accordance with the arbitration agreement reached with the business operator; （5） Bring a lawsuit to the people's court.