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CCTV AV -
Web Video -
User Center -
Sports VIP -
Website Matters
Mobile version
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About the "Beneficial Pension Voucher" in CCTV AV Client -
Why is the data traffic still deducted when I watch the cached downloaded video? -
Introduction to sports quiz -
What should I do when the lottery is wrong or delayed after the competition? -
What should I do if an error code appears on the CCTV AV mobile client? -
Mobile phone configuration and network requirements of CCTV AV mobile terminal -
How to cache video and change the cache video path -
How to obtain and use quiz gold coins -
Is all content in the client traffic free? -
How can I confirm that I am enjoying the free flow service? -
How to use Tencent King Card series to watch CCTV video without prompting for free flow? -
What precautions do Unicom Internet card users have in the traffic free activity? -
What should I do when I open the CCTV AV client flash back? -
Several abnormalities in CCTV video viewing -
Why the TV listening function is disconnected when the screen is locked
PC version
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MAC version "CCTV AV" installation help -
About the small processing scheme of CCTV AV font -
How to install the "CCTV AV" client on the Mac system? -
Why is the video on demand display always loading and cannot play normally? -
Why can't I start the client by double clicking the CCTV video icon? -
What if there is sound or no image when watching video with CCTV AV? -
Why can't users in non mainland regions watch videos and CCTV5 events -
Why is it not smooth to watch live broadcast intermittently with CCTV AV PC version? -
What should I do if I open the CCTV AV PC version and prompt "abnormal network connection" or "not connected to the Internet"? -
What if there are images or no sound when watching videos with CCTV AV PC? -
How can I feed back when I encounter problems using the CCTV AV PC client? -
How can I tell if my video cache download is complete? -
How to adjust the size of the player? -
What should I do if I am prompted that "the system is missing the verification file" and "the removal of unofficial files failed"? -
What should I do if an error code appears on the CCTV AV PC client? -
How to watch live video through CCTV AV client? -
How to watch program video on demand through CCTV AV client? -
How can I watch the review video through the CCTV AV client? -
How to view the program list on CCTV AV client? -
How can I book a video? -
How can I view my reservation? -
How to collect my favorite column videos? -
How to find my favorite column videos? -
How can I view my viewing records? -
How to use CCTV AV cache program video? -
Which folder is the cached video of CCTV AV stored in the computer? -
How to view cached video in CCTV AV client?
live broadcast
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How to watch live video on CCTV? -
Are there any requirements for the computer operating system and browser when watching the live webcast on CCTV? -
How to watch P2P live video? -
What should I do if there is a black screen and a stuck phenomenon during the live broadcast? -
Why can't my browser watch live video after installing the flash plug-in? -
How to review? How long ago can I review the live content? -
How to adjust the definition of live video? -
What should I do if I want to share the live content? -
When watching live video, there are images but no sound. What should I do?
on demand
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Where can I check and watch the video on demand of CCTV programs? -
Are there any restrictions on the computer's operating system and browser when watching video on demand? -
When watching video on demand, there are images but no sound. What should I do? -
When watching video on demand, what should I do when I encounter black screen, stuck, etc? -
When watching video on demand, the browser cannot display the playback window. What should I do? -
Where can I find my watch record? -
How to find my favorite column videos? -
How to share VOD content? -
How to adjust the picture proportion of VOD? -
How to adjust the definition of VOD? -
Why can't my browser play video on demand after installing the Flash plug-in?
User Center
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Prompt how to deal with the phone number you need to bind -
How to deal with the security risk of your password -
How to view my purchase records -
How to view and manage my favorites -
How to view and manage my viewing records -
How to modify a avatar -
How to modify a nickname -
How to modify password -
How to log in using the CCTV AV mobile client account -
How to log in to a third party -
What should I do if a registered user forgets his/her password -
What to do if a registered user forgets his/her password -
How to register as a user of CCTV
Sports VIP
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How to view the event program on CCTV sports VIP mobile client? -
How to watch CCTV sports VIP video content? -
Is there any requirement for the computer operating system and network bandwidth when watching the live webcast of sports VIP? -
How to view a program list? -
Why have I purchased a member and logged in to show non members? -
How to share sports video? -
Why did I click the login button and fail to respond? -
How to adjust the clarity of the event video? How to split screen and picture in picture viewing? -
When watching the game, it displays "I log in at another place, and I am forced to log off"? -
What should I do if there is black screen and stuck phenomenon when watching the video of the event? -
When watching video on demand, there are images but no sound. What should I do? -
Why can't my browser watch the live video of sports VIP after installing the flash plug-in? -
The browser prompts "necessary system components fail to work properly, please repair Adobe Flash Player". What should I do? -
The browser prompts "This Flash Player does not match your region, please reinstall Adobe Flash Player". What should I do?
Website Matters
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"Good Teenagers in the New Era" themed educational reading activity - answers to questions about schools and teachers -
"Good Teenagers in the New Era" themed educational reading activity - related content of school and teacher's help -
"Good Teenagers in the New Era" themed educational reading activity - answers to relevant questions of students and parents -
"Good Teenagers in the New Era" themed educational reading activities - relevant help content for students and parents -
CCTV.com Complaint Reporting Process Description -
Materials required for users to request deletion of CCTV information -
Infringement handling process -
Winning lottery information query -
Website error correction -
Instructions for the use of the help center message feedback function -
How to find CCTV programs -
How to find CCTV channel program list
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Message feedback -
Reporting telephone 
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customer service telephone numbers 010-88047123 Service time: 9:00-18:00 -
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