Guidelines for Game Privacy Protection
Updated: May 6, 2022
Effective date: May 6, 2022
Update prompt:
In order to fully protect your rights, we have updated the Guidelines for Game Privacy Protection 。 If you have any questions or suggestions, please contact us according to the method described in Article 10 of this Guide.
The main changes in this update are as follows:
1. In order to explain the security policy of the game product to you more clearly, we have explained the personal information processing rules in the anti cheating and anti plug-in scenarios of the game in more detail;
2. Other words are optimized.
outline
Welcome to choose Tencent Games and related services jointly provided by Shenzhen Tencent Computer System Co., Ltd. and Shenzhen Tencent Tianyou Technology Co., Ltd! We passed《 Game License and Service Agreement 》And Game Privacy Protection Guidelines（“ This guideline ”）, explaining to you the collection, use, storage and sharing of personal information when you use Tencent games, as well as the relevant rights you enjoy. This guide is《 Game License and Service Agreement 》Components of.
In this guideline, Shenzhen Tencent Computer System Co., Ltd. and Shenzhen Tencent Tianyou Technology Co., Ltd. are collectively referred to as Tencent (or us). The registered address of Tencent Computer Company is 35/F, Tencent Building, Keji Zhongyi Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen; The registered address of Tencent Tianyou is Room 523, Floor 5, Block A, Haina Baichuan Headquarters Building, No. 6, Baoxing Road, Haiwang Community, Xin'an Street, Bao'an District, Shenzhen.
The key points are as follows:
• In order to provide you with game entertainment and related player interaction, consumption and other services, we need to collect your game history, device information, login log and other information.
• In order to better protect the physical and mental health of minors and promote minors to access the Internet in a healthy way, we may implement stricter anti addiction measures on the basis of national anti addiction policies and regulations on online games. At the same time, we also continue to research and test various new technologies to protect minors. In order to further improve the accuracy of real name authentication and prevent minors from using others' identity information to the maximum extent, we may enable face recognition to verify identity in some games or for some users (subject to the specific game strategy). When we enable face recognition, we will use WeChat or QQ platform (depending on your login account) The Tencent growth daemon provides the identity verification capability. The Tencent growth daemon needs to collect your real identity information for identity verification. When the face recognition function is enabled, the Tencent growth daemon will apply for calling your device camera/camera permission through WeChat or QQ platform to complete face recognition.
• The above face recognition verification is mainly to compare the user's real face information with the data source of the public security authority data platform. If the comparison results are consistent, the authentication is successfully passed, and the corresponding game time limit is matched according to the user's actual age. If the comparison results are inconsistent or the user refuses to verify, we will uniformly treat them as minors aged 12 and below and incorporate them into the corresponding anti addiction supervision. The verification data related to face recognition, after encryption, is only used for comparison with the public security authority data platform, and we will not keep it.
• You can manage your personal information and relevant authorization according to the guidelines.
• We take a variety of security measures to ensure that your personal information protection is at a reasonable level of security.
You can learn more detailed personal information processing rules such as the correspondence between the type and use of personal information by reading the full version of the Guide to Game Privacy Protection.
1. Personal information we collect and use
2. Personal information sharing, transfer and public disclosure
3. Storage of personal information
4. Cross border transmission of personal information
5. Information security
6. Your Rights
7. Change
8. Protection of minors
9. Others
10. Contact us
1. Personal information we collect and use
During your use of Tencent Game Services, Tencent Game will collect information provided by you when using the services or generated by using the services in the following ways to provide you with and optimize our services and ensure the security of your account:
1.1 When you register or use Tencent game services, we will collect your online identity information to mark you as a user of Tencent games. You can use WeChat, QQ or other accounts recognized by us (hereinafter referred to as“ Third party account ”）Register and log into any game product of Tencent Games by association.
If you use WeChat, QQ and/or a third party account as a game account to log in to Tencent Games, we will collect the unique ID, nickname and avatar involved in your WeChat, QQ or third party account, and Friendly relationship Or other information authorized by you to help you complete registration and login, and achieve a better social experience. You can view and manage the above information authorization in WeChat, QQ or third-party platforms. You can also choose to fill in gender, region and other information according to the specific situation of the game product to improve your Tencent game account information.
1.2 In order to meet the requirements of relevant laws, regulations, policies and relevant competent departments, you should provide Real identity information For account registration and login, we will verify your Real identity information 。 In order to achieve the above purpose, you agree that we will verify the WeChat or QQ account you are currently registered and logged in to Tencent Health System Real name authentication , if the account has completed real name authentication in Tencent Health System, you further agree that Tencent Health System will disclose to us Age information , to confirm whether the account will be included in the anti addiction system and what anti addiction measures will be taken. At the same time, you agree that we will send your full name and ID number Submit to the national unified online game electronic identity authentication system for real identity verification.
If the account has not completed real name authentication in Tencent Health System, we cannot provide services for you. If you still want to use our products and services, you should complete real name authentication in Tencent Health System for your WeChat or QQ account currently registered and logged in. During the real name authentication process, Tencent Health System will collect your Real name identity information (including full name and ID number ）。
At the same time, for the purpose of verifying authenticity, Tencent Health System may require you to provide further personal information (including phone number 、 Photo or Face recognition information And compare it with your real name information records in Tencent Health System, the real name information records of telecom operators or the data sources of the public security authority data platform. If you refuse to provide the above information or fail to pass the comparison, you may be unable to continue using our products and services or restricted. Verification data related to face recognition After encryption, it is only used for comparison with the data source of the public security authority data platform, and we will not keep it.
1.3 When you use Tencent game services, we will collect your game log information, such as login log, item log, operation information, game match information Friends Record So that you can view your game history on the client, and at the same time, it can be used for customer service complaint handling and other game security analysis. In order to improve your game experience, we may synchronize the above information to subsequent versions of the game.
1.4 To ensure your normal use of our services, maintain the normal operation of the basic functions of the game, optimize the performance of the game products, improve your game experience and ensure the security of your account, we will collect your device name, device type, model and version, system version, IP address, device identifier (such as IMEI, IMSI, MAC address, Android ID) Application ID, network type and other information.
1.5 When you use the consumption function of Tencent game products, we will collect your Recharging records and consumption records In order to provide services and allow you to query your transaction records, while protecting the security of your virtual goods to the greatest extent. Recharging records and consumption records It is sensitive personal information, and the collection of the above information is necessary to realize the consumption function of Tencent game products, otherwise the transaction will not be completed.
1.6 In order to ensure the safety of your game environment and equipment, and create a fair, healthy and safe game environment, we will collect your device and game identification information, such as device identifier, hardware and operating system information, installed application list, process and game crash records, overall use of the game, game channel sources and other information, It is used to fight against acts that damage the fair environment of the game or interfere with the normal operation of the game service (such as scanning plug-ins, preventing cheating, etc.). In particular, we will scan the characteristic values of the suspicious application installation package you installed through the application list before you start the game match or when there is abnormal installation behavior, for the detection of plug-in or cheating software. We will only complete the above detection locally on your device and report the abnormal results. We will not store your application list and installation package information on the server or use them for any other purpose.
1.7 When you interact with other players through text, pictures, voice, video and other ways in the game, we may collect and save the above information content sent by you to filter pornographic, violent, political, abusive, malicious advertising and other improper content, so as to purify the game environment and maintain a healthy online environment.
1.8 If you want to interact with other game players and participate in live broadcast through pictures, voice and video, the game will access your Photo or storage file, microphone, camera , providing you with screenshot saving, picture uploading, voice chat, live interaction and other functions. If you refuse to authorize, you will not be able to use the corresponding functions, but it will not affect your normal use of other functions of Tencent games. You can also cancel the relevant authorization at any time.
1.9 If you want to interact with nearby game players, we will collect your Geographic location information , used to find nearby players so that you can match and form teams with nearby players. Geographic location information It is sensitive personal information. Refusing to provide this information will only make you unable to interact with nearby game players, but will not affect your normal use of other functions of Tencent games. You can also cancel your geographical location information authorization at any time.
1.10 If you choose to use photo pinching and other functions, we need you to provide and use Facial recognition features Photos of. We will inform you again of the relevant rules for the collection and use of personal information when you use the relevant functions, and after your authorization and consent Photo album or camera Get your photos. You can also choose to refuse authorization or use related functions. Rejection will not affect your normal use of other functions of Tencent games. Without further instructions and your consent, we will not retain or use your above photos for other purposes.
1.11 When you copy the information in the product for sharing, or receive the shared information in the product, we need to access your Shear plate , read the password, exchange code and other relevant information, which is used to achieve the functions of welfare acquisition, activity participation and sharing. We will only read information related to our services to complete relevant instructions, and will not store such information. We will not collect other irrelevant information in your clipboard.
1.12 During the game event, if you choose to subscribe to the event reminder, we need to apply to you Calendar Permissions To set reminders in your device calendar.
1.13 We may collect your phone number , which is used for the result notification of the activities you participate in, the report of game failures, and the feedback and communication of the matters you inquire about, or to push you the information or promotion information you are interested in with your consent.
1.14 If you contact our customer service, we may need you to provide Necessary personal information for authentication To ensure the security of your account. In order to provide services according to your demands, with your authorization, the manual customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures as far as possible to ensure the security and confidentiality of your information and use it within the necessary scope. We may also save your contact information (the mobile phone number, WeChat, QQ number or other contact information you use or offer) Communication records and contents , and other necessary information to provide and record customer service for you.
1.15 We may analyze your game data to understand your preferences, so that we can better show you the content that may be of interest in Tencent games. If a product or service involves the display of the above content, you can manage the display content through the [Settings] of the product or service or otherwise described. For details, see the product description.
1.16 We may use cookies identifier And related technologies to collect your information, provide you with a better user experience, ensure service security, how we use cookies and related technologies, and How do you manage our use of cookies and related technologies? See Tencent Privacy Policy Cookie Policy 。
1.17 We will analyze the operation of our products according to the frequency and situation of users using Tencent game products, fault information, performance information, etc., to ensure the security of services, optimize our products, and improve our service quality. But we will use the relevant information for analysis after anonymization or de identification, We will not combine our information stored in the analysis software with your personal identity information 。
1.18 According to relevant laws, regulations and national standards, we may collect and use your relevant personal information without asking for your authorization under the following circumstances:
1) Necessary for performing legal duties or obligations;
2) It is necessary to respond to public health emergencies or protect the life, health and property safety of natural persons in emergencies;
3) Implement news reporting, public opinion supervision and other behaviors for the public interest, and process personal information within a reasonable range;
4) Handle personal information disclosed by individuals or other legally disclosed personal information within a reasonable range according to laws and regulations;
5) It is necessary for you to sign and perform the contract;
6) Other circumstances stipulated by laws and regulations.
1.19 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service is not in the above description and your information is collected, we will explain the content, scope and purpose of information collection to you through page prompts, interactive processes, website announcements and other ways to obtain your consent.
1.20 At present, we will not take the initiative to obtain your personal information from a third party, except for collecting game research information from a third party research organization to help us improve our game products and provide services that are suitable for you, and the circumstances clearly described in this Guide. If it is necessary to obtain and process your personal information indirectly from a third party for business development in the future, we will strictly comply with the provisions of relevant laws and regulations, require the third party to obtain your consent and ensure the legitimacy of the information it provides.
2. Personal information sharing, transfer and public disclosure
2.1 Personal information sharing
In addition to this guideline and《 Game License and Service Agreement 》We will not actively share your personal information to a third party without your consent except as agreed. If there are other cases of sharing your personal information or you need us to share your personal information with a third party for use beyond the original authorized purpose, we will directly or indirectly obtain your express consent to the above behavior through the third party.
1) Protection of minors
In order to better protect the physical and mental health of minors and promote minors to access the Internet healthily, we will try to contact their guardians after the suspected minors consume, inform their guardians of relevant consumption records and other information, and remind, confirm and deal with them.
2) Agent products
If you use the game products issued by our agent, we may share the logs and related information (such as login logs) generated by you in the game with the developer or relevant third parties for game security analysis, improve the game services, and further optimize the user's game experience. If we share the above information, we will take corresponding compliance measures in strict accordance with the relevant laws and regulations to ensure that the sharing of personal information complies with the relevant laws and regulations. The aforementioned compliance measures include but are not limited to requiring the development subject or relevant third parties to strictly comply with the agreement reached with you in this Guide to collect and use your personal information, and urging the development subject or relevant third parties to take appropriate security technology and management measures to ensure the security of your personal information.
3) Associated products and services
When you use other products or services that are not Tencent games（“ Related products ”）With your explicit authorization, we will bind your selected Tencent game product account with the associated product, and share your nickname, avatar, achievements or other information authorized by you with the associated product, which will be used to show you or other users in the associated product so that you can participate in the game welfare activities in the associated product, And receive corresponding benefits. The specific personal information collection and use rules will be synchronized with you when you bind your account, and the account binding and information sharing will be completed after obtaining your authorization and consent. You can view and manage your game history information authorization according to prompts on the [Settings] page of associated products, or choose whether to show your game history information to other users. The denial of authorization will not affect your use of other functions of Tencent games and related products.
4) Third party services
In order to ensure the safe and stable operation of the game and realize specific functions, some services in Tencent games are provided by our affiliates or other third parties. We will prudently select third parties and third-party services, urge relevant third parties to collect and use your personal information in accordance with the Guidelines or other agreements reached with you, and take appropriate security technology and management measures to ensure the security of your personal information. Please refer to List of Third Party Information Sharing (including the Third Party SDK Directory).
5) Statistical analysis and research
In order to improve our ability in security management and technical research, promote service security and technical level, and provide users with better services, we will share the de identified or anonymous data with research institutions, research institutes, universities and other institutions within the reasonable and necessary scope, under the premise of ensuring the legitimate purpose and data security. Without your explicit authorization, we will not share information that can be used to identify you with the above institutions.
2.2 Public disclosure of personal information
In addition to this guideline and《 Game License and Service Agreement 》、 Tencent Privacy Policy Unless otherwise specified, we will not publicly disclose the collected personal information. If public disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed and the sensitive personal information that may be involved, and obtain your express consent.
Please note that if you violate the《 Game License and Service Agreement 》Or we may announce the result of handling and disclose the relevant account information in the announcement if there are any violations of laws and regulations.
2.3 Transfer of personal information
Without your authorization, we will not transfer your personal information to a third party. With the continuous development of our business, we are likely to conduct merger, acquisition, asset transfer and other transactions. We will inform you of the relevant situation and continue to protect or require the new processor to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by the Guidelines.
3. Storage of personal information
3.1 Information storage mode and period
We will store your information in a secure way, including local storage (for example, using APP to cache data), database and server logs. Generally, we will only store your personal information within the time necessary for service purposes or under the conditions specified by laws and regulations. After the above period expires, we will delete or anonymize your personal information. We judge the storage period of personal information mainly by referring to the following standards and the longer one shall prevail:
1) Complete the business functions you agree to use;
2) Ensure the safety and quality of our services for you;
3) The longer retention period agreed by you;
4) Whether there are other provisions on the retention period.
3.2 Information storage area
We will store the user's personal information collected in China in accordance with laws and regulations.
3.3 Notification when products or services stop operation
When our products or services stop operating, we will make an announcement according to relevant laws and regulations, and protect your legitimate rights and interests according to law.
4. Cross border transmission of personal information
If the game you use is developed or provided by an overseas developer or related party (hereinafter referred to as "overseas receiver"), and is distributed and operated by us as an agent in China, in order to conduct game security analysis and improve the game service, we may provide your relevant personal information collected in accordance with these Guidelines to the overseas receiver. Before providing your personal information to overseas recipients, we will obtain your separate consent and inform you of the detailed rules for cross-border provision of personal information in accordance with legal provisions. You can also view the details of cross-border processing rules for personal information of this product in the relevant product [Settings] interface.
5. Information security
5.1 Safety protection measures
We strive to provide security for users' information to prevent information leakage, loss, improper use, unauthorized access and disclosure. We use a variety of security protection measures to ensure that users' personal information protection is at a reasonable level of security, including technical protection means, management system control, security system guarantee and many other aspects. In addition, our game related systems have also passed the filing and evaluation of national network security level protection (Level III).
We adopt industry-leading technical protection measures. The technical means we use include but are not limited to firewall, encryption (such as SSL), de identification or anonymization, access control measures, etc. In addition, we will continue to strengthen the security capabilities of the software installed on your device. For example, we will complete some information encryption locally on your device to consolidate secure transmission; We will know the application information installed and the running process information of your device to prevent viruses, trojans and other malicious programs.
We have established special management systems, processes and organizations to ensure personal information security. For example, we strictly restrict the scope of people who access information, require them to comply with confidentiality obligations and conduct audits, and those who violate their obligations will be punished according to regulations. We will also review the management system, process and organization to prevent unauthorized access, use or disclosure of user information.
We recommend that you pay full attention to the protection of personal information when using products and services. We will also provide a variety of security functions to help you protect your personal information.
5.2 Safety incident handling measures
In case of personal information leakage and other security incidents, we will launch emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will inform you of the basic situation of the security incident, the disposal measures and remedial measures we are about to take or have taken, as well as our response suggestions to you in the form of announcements, push notifications or emails. If it is difficult to inform one by one, we will issue warnings through announcements and other means.
6. Your Rights
During your use of Tencent game services, we may provide you with corresponding operation settings according to the specific situation of the game products, so that you can query, copy, correct, supplement, delete or withdraw your relevant personal information. You can refer to the specific guidelines of the corresponding game products for operation. In addition, we have also set up a complaint reporting channel, and your comments will be dealt with in a timely manner.
6.1 Personal information collection and use rule query
You can view the collection and use rules of personal information of Tencent game products at any time on the [Settings] interface, including but not limited to this guide List of Third Party Information Sharing , as well as the use rules and authorization of the product's sensitive permissions.
Please know and understand that the collection and use of the services and corresponding personal information described in this guide may be different due to the specific services you choose to use, as well as the equipment model and system version you use.
6.2 Personal information inquiry and correction
1) You can query and access your account basic information (account avatar, nickname, and other personal information you choose to fill in), game history information (such as role level, achievements, achievements, and game information specific to each product) in the Tencent game products you use.
2) You can query the real name information (name, ID card number) corresponding to your WeChat account or QQ account used to log in to Tencent games through the WeChat applet [Tencent Health System]. If you find that the real name information queried is incorrect, you can apply for modifying the authentication in [Tencent Health System]. However, please note that in order to ensure the stability and security of the account and prevent illegal embezzlement and transfer of the account, the frequency of real name authentication modification will be limited. Please refer to the instructions on the [Tencent Health System] page for specific rules.
3) You can query more information about your use of specific Tencent game products and services in each product according to the actual situation of the product according to the prompts. For details, see the description of the [Settings] interface of each product.
4) If you have other requirements for personal information inquiry, copying, correction and supplement, you can also pass this guide Article 10 Contact us with the contact information described. However, please note that when you contact us to apply for personal information right response, we may verify your identity, account security status, etc. to ensure the security of your account and personal information. We will try our best to support your reasonable request. However, we may not be able to respond to your application if it is beyond our personal information storage scope, beyond reasonable limits, or if responding to your request will cause serious damage to your or other third party's legitimate rights and interests.
6.3 Display and sharing of personal information
1) The basic information of your game account (avatar, nickname, role level) will be displayed on your personal homepage, the ranking you participate in, or related functions.
2) Your game history information (including but not limited to your login status, battle information/status, achievement information) will be displayed to you or other users or friends according to your choice. The game products will provide you with relevant permissions as the case may be, so that you can set whether to publicly display the above related information. Please refer to the instructions in each product for details.
3) The information you upload or publish in Tencent game products, or the information you actively share with others, will be displayed to users within the range you choose to publish or share.
4) When you authorize a third party to obtain your information in Tencent games, the third party will disclose your relevant information to you or other users of the third party within your authorization. Please pay attention to the third-party platform rules for the specific display rules and public scope setting methods.
6.4 Personal information collection and use authorization change
You can change the scope of authorization for us to collect and use your personal information by deleting information, turning off or turning on specific product functions, turning off or turning on specific product acquired device permissions (specific permissions vary depending on the device model and system version used by users).
After revoking the authorization, you may not be able to use the product function corresponding to the authorization, but it will not affect the use of other functions. The revocation of your authorization does not affect the effectiveness of the personal information processing activities that have been carried out based on your authorization before the revocation.
Some personal information collection and use correspond to the basic functions of our services. If you want to withdraw the authorization for the collection and use of personal information, we may be unable to provide you with services. In this case, if you still want to withdraw the authorization, you can achieve this demand by applying for account cancellation. For example, based on the requirements of laws and regulations, the use of game services must be subject to real name authentication. If you want to withdraw the authorization for us to collect real name authentication information and ask us to delete your real name authentication information, we may not be able to continue to provide you with basic services for game products.
6.5 Account cancellation
You can apply for account cancellation in Tencent game product [Settings] - [Account cancellation] or in the channel otherwise notified in the product. When you apply for account cancellation, we will verify your identity, account security status, and cancellation conditions. Please read the instructions in the product cancellation process carefully Game Account Cancellation Agreement 。 After the cancellation of the game account, your personal information under the game account will be deleted or anonymized, and the related products and services previously associated with the game account will no longer be associated, unless otherwise specified by laws and regulations or this Agreement. Once the game account has been logged off, it will not be restored. Please be careful.
7. Change
We may revise this guideline in due course. When the personal information collection and use rules and other laws and regulations described in the Guidelines change, we will remind you of the changed guidelines in an appropriate way when the version is updated. Please read the changed privacy protection guidelines or guidelines carefully. Your continued use of Tencent games means that you agree to our collection, processing or use of your personal information in accordance with the updated privacy protection guidelines.
8. Protection of minors
We attach great importance to the protection of minors' personal information, and continue to explore better ways to protect minors' personal information.
If you are the legal guardian of minors, please pay attention to whether the minors under your guardianship use Tencent Game's services or provide their personal information after obtaining your authorization and consent. If you have any questions about the personal information of the minors under your guardianship, please contact us through the contact information in Article 10.
In particular, if you are a child under the age of 14, we have also released Guidelines for the Protection of Children's Privacy 。 Children and their guardians should also read carefully before using Tencent game services Guidelines for the Protection of Children's Privacy 。 Only after obtaining the guardian's opinion on this guideline and Guidelines for the Protection of Children's Privacy You can use Tencent's game services only after the consent of.
We will actively protect the legitimate rights and interests of minors by using the anti addiction system in accordance with the requirements of the national anti addiction policy. We will check the real name identity and other information through Tencent Health System to determine whether the real name information of the relevant account is a minor, and then decide whether to include this account in the anti addiction system. In addition, we will collect your login time, game duration and other information, guide minors to play reasonably through automatic intervention and restriction of minors' game time from the system level, enable the forced offline function and other ways, and try to contact their guardians to remind, confirm and deal with the suspected minors after consumption, so as to help minors get online healthily 。
In order to better protect the physical and mental health of minors and promote minors to access the Internet in a healthy way, we may implement stricter anti addiction measures on the basis of national anti addiction policies and regulations on online games. At the same time, we also continue to research and test various new technologies to protect minors. In order to further improve the accuracy of real name authentication and prevent minors from using others' identity information to the maximum extent, Tencent Health System may enable face recognition to verify identity in some games for some users (subject to specific game strategies) in specific scenarios (such as when you log in to the game, or during the game process, including game recharge, consumption or transaction), When face recognition is enabled, Tencent Health System will verify your WeChat or QQ account (depending on your login account) currently logged in and used, and collect your real identity information for identity verification. When the face recognition function is enabled, Tencent Health System will apply for calling your device camera/camera permission through WeChat or QQ platform to complete face recognition.
The above face recognition verification is mainly to compare the user's real face information with the data source of the public security authority data platform. If the comparison results are consistent, the authentication is successfully passed, and the corresponding game time limit is matched according to the user's actual age. If the comparison results are inconsistent or the user refuses to verify, we will uniformly treat them as minors aged 12 and below and incorporate them into the corresponding anti addiction supervision. The verification data related to face recognition, after encryption, is only used for comparison with the public security authority data platform, and we will not keep it.
In addition, we may also collect game behavior data generated during the game through Tencent Health System (such as click pressure and radius, click relative position, acceleration direction, gravity direction and other data generated when you operate the game on the terminal device, as well as voice data generated when you interact with other players through online voice and other methods in the game) To build an algorithm model and preliminarily judge whether you are a minor based on real-time behavior (as far as voice data is concerned, only the system randomly judges whether you are a child voice or an adult voice through some of your online voice). If it is preliminarily judged that your behavioral characteristics do not match the age of your real name information, Tencent Health System may enable face recognition for verification according to the above provisions. We will only collect and use this information for the purpose of preventing minors from becoming addicted.
We have also established a growth guard platform. The growth guard platform can help parents or guardians keep abreast of the children's game situation at any time, set consumption quotas and the length and duration of daily games, and assist parents or guardians of minors to protect minors from harmful game habits 。 You can click here Learn more about Tencent's game addiction prevention system and growth guard platform. At the same time, we have also established an active service platform for minors to try to contact their guardians for reminders, confirmation and handling after the consumption of suspected minors. You can contact us through the minors' education hotline 0755-83761852.
9. Others
Guidelines for Game Privacy Protection It is a general privacy clause uniformly applicable to Tencent Games, and the contents specified therein, including but not limited to user rights and information security measures, are applicable to Tencent Games users. Some game products are configured with separate privacy policies to further detail the collection and use of personal information of specific products. If there is any inconsistency or contradiction between this guide and the separate privacy policy of the game product, please follow the privacy policy separately configured and displayed in the product.
Guidelines for the Protection of Children's Privacy It is a personal information protection rule applicable to child users under the age of 14. stay Guidelines for the Protection of Children's Privacy If there is any inconsistency or contradiction between this Guide or the privacy policy (if any) separately configured for the product, please Guidelines for the Protection of Children's Privacy Shall prevail.
10. Contact us
We have set up a special personal information protection team and personal information protection leader. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us through the following ways:
1） Send questions to Dataprivacy@tencent.com ；
2) Via https://kf.qq.com/ Contact us;
3) Mail your question to the following address:
Data Privacy Protection Department of Tencent Binhai Building, No. 33, Haitian Second Road, Nanshan District, Shenzhen, Guangdong Province, China
Postcode: 518054
We will review the issues involved as soon as possible and respond to your request within 15 working days or the time limit specified by laws and regulations.
Shenzhen Tencent Computer System Co., Ltd
Shenzhen Tencent Tianyou Technology Co., Ltd