Professional code of power customer service and management: 430111
Courses on power customer service and management
Electrical technology and training, applied electronic technology, motor principle and application, electric power engineering, electric energy metering technology and training, electric power marketing and customer service, demand side management, etc.
Professional use of power customer service and management
Power customer service and management mainly study basic knowledge and skills in electrotechnics, power system foundation, power laws, power marketing, public relations etiquette, etc., and provide power customer service in power supply and power industries. For example, the answering of customer service calls and the recording of customer problems, the maintenance and installation of electricity meters, the accounting and charging of electricity for enterprises and households, and the supervision and management of safe electricity use. Key words: customer service etiquette electricity meter
Power Customer Service and Management Learning Course
Electrics, Power System Foundation, Industrial Electricity, Economic Regulations and Electricity Regulations, Power Market Foundation, Power Business Management, Safe Electricity Use, Power Customer Service, Public Relations Etiquette, Mandarin
Professional explanation of power customer service and management
Three years of basic schooling
Training objectives
This major cultivates high-quality technical and skilled talents who have comprehensive development in morality, intelligence, physique and aesthetics, have good professional ethics and humanistic quality, master basic knowledge of electricians, electronics and motors, have the ability to expand their business, report and install, read meters, calculate fees, install meters and connect electricity, supervise electricity use, and provide customer service, and are engaged in power marketing, customer service and management. Employment orientation
It is mainly aimed at power grid and power supply enterprises. In the power marketing and customer service post group, from business expansion, meter reading, accounting and charging, electric energy metering, meter installation and power connection, power consumption supervision, customer service and management, etc.
Main professional ability
1. Have the ability to learn new knowledge and skills and the ability to innovate and start businesses;
2. Have the ability to correctly use common electricians and electronic instruments;
3. Have the ability of business expansion and installation;
4. Be able to install meters and connect electricity:
5. Have the ability to use the marketing automation system;
6. Be capable of power marketing and management;
7. Have the ability to publicize the safe and reasonable use of electricity;
8. Be capable of handling power supply disputes in accordance with laws and regulations.
Core Courses and Practice
1. Core courses
Electrical technology and training, applied electronic technology, motor principle and application, electric power engineering, electric energy metering technology and training, electric power marketing and customer service, demand side management, etc.
2. Practical training
Carry out practical training on basic electrician skills, electric energy measurement technology, electric power marketing and customer service in the school.
Internship in power supply and sales enterprises.
Examples of professional qualifications
Power load controller, power use supervisor, meter installation, electrician meter reading, accounting, toll collector
Examples of connecting secondary vocational specialties
Power marketing power supply and consumption technology
Examples of continuing undergraduate majors
Electrical Engineering and Automation
Power customer service and management employment direction
Electric power enterprises: customer service, power management, electricity inspection, meter reading, accounting and charging.
