There may be the following situations:
1. The personal account number or social security card number entered is incorrect (for example, you entered the card number when asked to enter the account number, or you entered the account when asked to enter the card number)
2. The data is not updated (the social security websites in many regions are updated very slowly, and some information even a few years ago is not updated.)
3. Some large state-owned enterprises have many sub units throughout the country, and the payment is in the location of the head office, not in the local sub units. Query the local social security system, and there is no payment information. In the first two cases, you can directly take your ID card and social security card to the local social security center to query and print payment details. In the third case, you need to query the social security center where the payment is made