Enterprises should have the ability to deal with crisis at any time, but few can really achieve crisis management mechanism. Generally, only relatively mature enterprises will build and improve this mechanism.
The first step to do a good job in crisis management is to clarify the attribution of crisis management departments or personnel, and clarify the responsibilities and authorities;
According to the operation status of the enterprise, the crisis resolution department shall organize to discuss the existence or possible existence of the enterprise, or even the possible crisis;
Provide targeted solutions for all crisis matters; All crisis case data shall be archived and traceable;
According to the final benefits of the solution to the crisis, the operational crisis handling plan is summarized;
According to the random response and handling effect of the plan and the successful experience of crisis resolution, change your thinking, take attack as defense, discuss the establishment of crisis marketing plan, and turn crisis into opportunity;
Publicity and training to strengthen the crisis management awareness and handling ability of the managers of each functional department;
Summarize and establish a systematic crisis management mechanism, assign crisis management to all functional departments and employees at all levels of the enterprise, promote crisis management to corporate strategic levels such as enterprise development and security, strengthen and clarify the responsibility and authority of crisis management at all levels of management and employees, and achieve full participation and management;
Summarize, revise and improve the crisis management mechanism.