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Services and Support

Services and Support

Always on standby to solve any problems

Technical Support

Technical Issues

Online Support

Online intelligent diagnosis，1-second response

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Global Service Hotlines

7/24 calls for manual services

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Smart PV Community

A wide range of training courses to support you become a certified installer and grow business

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Smart PV Forum

Find your FAQ answered by technical engineers

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O&M Guides

Refer to the guide to quickly solve your problem

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Self-Service Query

Query Warranty

Query product warranty service details with the product SN and consult for any purchase questions.

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Query Spare Parts

Query the delivery status of spare parts with the SR number, or faulty part SN.

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Download Center

Warranty Overview

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Product Document

User manuals; document guides, videos, and pictures for installation and upgrade, configuration and commissioning, and acceptance and O&M of products and solution

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Software Download

Product software download/upgrade by querying product names/models

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Full-Lifecycle Professional Services

Three Advantages

More secure, reliable

99.996%

availability, ensuring stable running
Full-Lifecycle Professional Services

Efficient power generation

≥ 1%

higher energy yields each year
Full-Lifecycle Professional Services

Professional O&M

50%

higher O&M efficiency
Full-Lifecycle Professional Services

Professional Services

Engineering Services

Maintenance Services

Value-Added Services

Training Services

Intelligent O&M

Engineering Services

Engineering Services

· Commissioning Guide

· One-off onsite service

· One-off onsite training

Maintenance Services

Maintenance Services

· Warranty service

· Extended warranty service

Value-Added Services

Value-Added Services

· Onsite problem handling

· Replacement of faulty parts

· Spare parts upgrade service

· Preventive maintenance

Training Services

Training Services

· PV technology training

· ESS technology training

Intelligent O&M

Intelligent O&M

· Smart converged diagnosis

· Smart I-V curve diagnosis

· Smart tracker control algorithm

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