"Strict" is the first major investigation, and individual cases start to warn the blind area and clear up the "dead corner" of letters and visits; The word "solid" has been greatly resolved, the case package has promoted the radical treatment of the ward, and the "powerful medicine" of letters and visits has been fully used; In "detail", we focus on making a big start, and small cases focus on going deep into the streets, and tackling the "source" of letters and visits... This year, Beichen District, Tianjin, has focused on carrying out "major troubleshooting, major starting and major resolving" of conflicts and disputes, adhering to and developing the "Fengqiao experience" of the new era, moving forward the prevention threshold, moving down the focus of work, actively opening the channels for public expression, and actively resolving difficult letters and visits, We will work together to safeguard the legitimate rights and interests of the masses, and create a new era of letters and visits to resolve the "Beichen" model.

Strictly deal with and promote the reform of cases, and plan to do it carefully

"The elevator in the building often breaks down, and sometimes it falls down. Every time you go up and down the stairs in the high-rise, you are afraid." On October 25, Ms. Wang, who lives in Shuangjie Town, Beichen District, left a message on People's Daily Online.

As an indispensable equipment for daily travel of high-rise residents, the consequences of an accident are unimaginable. After receiving the message, the Letters and Calls Office of Beichen District immediately investigated and verified with the local Shuangjie Town Government. The elevator in this building has been used for a long time, and there was a fault and a major safety hazard.

In order to ensure the safety of residents' living and traveling, Beichen District immediately coordinated with the property company and sent professionals to the elevator for maintenance and troubleshooting at the first time. On the other hand, draw inferences from one instance, actively negotiate the use of maintenance funds, solicit residents' opinions, and replace the master controller and related accessories of 18 elevators in the community to eliminate potential safety hazards and ensure a good living environment for residents.

The letter and visit work must adhere to the system concept as the key overall planning point. It is necessary to use the system concept to gain insight and coordinate the steps, grasp the current and long-term, address the letter and visit problems in key areas from the overall work, and promote the letter and visit resolution practice path of "case rectification - case prevention - system governance".

Through the method of "settling a case and resolving a batch of cases", the Petition Office of Beichen District conducts a comprehensive analysis and judgment of the letters and visits of the masses, looks at the overall situation from one event, catches the anomalies in daily life, gives early warning in time, cleans up the blind areas, establishes a long-term mechanism for troubleshooting potential contradictions and solving case handling cases, and plans for overall stability with the security of one area.

Settle the backlog of cases from the actual situation and do good deeds with information service

Mr. Ding is a migrant worker in Beichen District. The project construction unit has been in arrears with his and his fellow workers' wages for nearly a year, and no one has solved the problem. In this regard, the leaders of Beichen District took the initiative to contract the case, with the participation of petition, human resources and social security departments and territories, and actively coordinated the general contractor, subcontractors and workers' representatives to the project site to hold coordination meetings. In May 2023, Mr. Ding and his co-workers finally received the salary arrears.

At present, there are still some old problems in the petition work that are still difficult to solve. In the process of development, new situations and new problems are constantly emerging. The petition department should roll up its sleeves, and do a good job of doing things for the people with the perseverance of swallows to build nests, the perseverance of ants to gnaw bones, and the hard work of old cattle to climb slopes.

The Petition Office of Beichen District has always adhered to the strict implementation of the system of leaders' contracting cases, arranged the construction period in reverse, and carried out wall chart operations. It has broken down the plan into months, refined it into weeks, and implemented it into days. It has tracked and implemented the solution plan in place, and eradicated the focus of "closing the case", so as to achieve "closing the case", and truly transform the achievements of the petition work into promoting high-quality development, creating high-quality life The actual effect of efficient governance.

Carefully handle small cases and do practical work hard

"Thanks to the promotion of the Letters and Calls Office and the town government, the number of electric vehicles in the corridor has decreased, and the situation of disorderly parking and placing has almost disappeared." "We have received a phone call from the government department, and our residents feel a trace of warmth in the cold winter, no longer rely on the sun for heating, and can spend the cold winter at a warm room temperature."

This year, people have been reflecting on their problems and troubles in daily life through "Tianjin Heart Office", "Mayor's Mailbox", "Zero Distance between Government and People" and other channels. The Letters and Calls Office of Beichen District has continuously strengthened the construction of social dispute mediation centers at the district and town (street) levels, explored the new model of "Internet+Letters and Calls", created a team of letters and calls agent grid members that cover the whole district horizontally and vertically, and integrated the three-level work force of "community (village) - town (street) - district". The focus of complaint reporting work has been shifted from conflict resolution and post-mortem disposal to serving the masses and source prevention, and at the same time, technology empowerment has been promoted to achieve the popularity of complaint reporting on the "Internet", extend it to the "palm", create the "Internet+complaint reporting service" model, facilitate the masses to reflect, effectively solve problems, and earnestly safeguard their rights and interests, The modernization of letters and visits will contribute to the modernization of Beichen.

(China Daily Tianjin Reporter Station Yang Cheng)