TCCC helps customers go to sea
Low threshold 1-day access, fast completion of offshore business construction
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Flexible service
Elastic expansion with business development
Rapid integration
Rich SDKs and APIs, flexible integration
AI enabling
Improve seating efficiency, reduce costs and increase efficiency

CPaaS has ranked first in China for three consecutive years!

Gartner ® report shows that Tencent Cloud ranks first among local manufacturers in domestic market share in CPaaS field for three consecutive years:

We have a rich CPaaS capability matrix in the industry, covering Tencent Cloud Instant Messaging (IM), Tencent Cloud Real Time Audio and Video (TRTC), Tencent Cloud Contact Center (TCCC) and other core products.

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Applicable scenarios

  • customer service
  • Sales expansion
  • Office collaboration

Telephone, online, audio and video customer service

  • 400, 95 hotline
  • Multi terminal answering of computer, mobile phone and telephone
  • View incoming customer information
  • Flexible seat scheduling
  • Call recording, report analysis, satisfaction collection

We provide you with safe, reliable and flexible global cloud contact center solutions to help industries upgrade digitally

Enterprise IT department: quickly build telephone, online customer service, and applet audio and video communication capabilities on your existing CRM, work order, and business systems.

Software developer: You can manage data of different tenants. Realize flexible secondary development through powerful SDKs and rich APIs.

Function introduction

  • Full scene fusion communication
  • Visual configuration management
  • System integration and secondary development
  • Telephone agent
  • Telemarketing seat
  • Online communication
  • Audio and video services

Scenario Introduction

When the user calls the enterprise customer service phone, the telephone agent can handle the customer information and view the service track through the pop-up screen of the business system while answering the user's call.

product price

In the flexible subscription mode, enterprises can apply for the free connection of Tencent's cloud proxy number or their own number.
  • Domestic business
  • Seagoing business

Standard seat package

Chinese Mainland

  • edition

    Standard edition

  • Number of seats

    From 3

  • subscription model

    Monthly and yearly
  • Real time monitoring and data report
  • Graphical IVR configuration and routing
  • Telephone, service record, call recording details
  • Web page&mobile phone answering and outbound call (including applet outbound call)
one hundred and ninety-nine RMB/seat/month
7164 yuan/year (including 3 seats)
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Premium seating package

Chinese Mainland

  • edition

    Advanced Edition

  • Seats

    From 3

  • subscription model

    Monthly and yearly
  • Including all capabilities of standard version
  • Real time call monitoring and agent data analysis
  • Rich IVR nodes, support voice mail, etc
  • Outgoing call explicit rule - same attribution allocation
two hundred and ninety-nine RMB/seat/month
10764 yuan/year (including 3 seats)
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Premium Smart Voice Package

Chinese Mainland

  • edition

    Advanced Edition

  • Concurrency number

    From 3

  • subscription model

    Monthly and yearly
  • Call recording and call recording
  • Batch automatic and intelligent outbound API
  • Call in self-service navigation and reception
  • Graphical IVR configuration (incoming/outgoing calls)
four hundred and ninety-nine RMB/concurrent/month
17964 yuan/year (including 3 seats)
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Free Admission

Self owned number access

Enterprise's own number

  • edition

    Self owned number access

  • number

    unlimited
  • Quick docking of self owned numbers, no docking fees
  • Self owned fixed line: SIP Trunk for docking
  • Self owned 400 number: 400 number does not need to be changed, only the landing fixed line number needs to be purchased

Our advantages

Omni channel multi contact fusion communication

Tencent Cloud Contact Center's omni channel and omni media contact capability is based on Tencent's PSTN, TRTC and IM integrated communication capabilities, and the integrated communication technology strength is market leading. The industry really realizes the integrated communication solution of telephone, instant messaging, audio and video integration.

Multi communication and multi terminal capability interworking

Tencent Cloud Contact Center supports the interworking of SIP phones, Web, mobile APP, and applet multi terminal communication capabilities, and supports enterprise personnel to work and communicate with services in the workplace, home, and mobile scenarios.

Ultra lightweight low threshold 1-day fast access

There is no need for tedious hardware deployment, and the access can be completed in a day. Enterprises without development investment can use it out of the box by opening the web page. Enterprise integration with development investment includes UI SDK and low threshold development.

Connect WeChat&Enterprise WeChat Ecology

Tencent Cloud Contact Center supports one applet to complete phone calls, online conversations, and connect to WeChat and enterprise WeChat. It supports the interconnection with Tencent cloud instant messaging IM products, with natural ecological advantages.
We are committed to providing you with personalized pre-sales consulting services, as well as comprehensive technical exchanges.
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