Professional service, one step faster

Whenever and wherever, experts in various fields are around to help you improve business value.

Online support

7 * 24 Get help from professional engineers to quickly solve your problems

Communicate immediately

self-service

Convenient tools help you complete product operation and maintenance efficiently

Help Documents

Comprehensive product guide helps you go to the cloud easily

Q&A

Experts from all walks of life help you solve technical problems

Online support

Online engineers help you solve problems efficiently

7 x 24 hour work order

Engineers provide you with all-weather work order service

7 x 24-hour hotline

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Expert services at your fingertips

200+experts provide Tencent cloud customers with service guarantee before, during and after cloud launch

  • Technology sharing

    Technology sharing

    In the cloud+community and other platforms, precipitate the experience accumulation and best practices of technical service experts in the customer service process

  • Expert consultation

    Expert consultation

    Connect with technical service experts through work orders, hotlines and other ways to ask questions about going to the cloud, moving to the cloud or using cloud products, and we will reply to your questions as soon as possible.

  • Service case

    Service case

    We will combine a large number of typical customer cases in the past to help customers maximize business value.

  • Suggestion feedback

    Suggestion feedback

    If there are suggestions on functions and services during the use of the product, we will timely evaluate and schedule optimization.

Expert services at your fingertips

200+experts provide Tencent cloud customers with service guarantee before, during and after cloud launch

Popular products Character recognition Face recognition image recognition Face effect
Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.

 Universal character recognition

Print, handwritten and other multi scene, multi language high-precision text detection and recognition services for the whole picture.
Human body recognition Voice technology natural language processing AI platform services intelligent robot

Technology sharing

  • In the cloud+community and other platforms, precipitate the experience accumulation and best practices of technical service experts in the customer service process

Expert consultation

  • Connect with technical service experts through work orders, hotlines and other ways to ask questions about going to the cloud, moving to the cloud or using cloud products, and we will reply to your questions as soon as possible.

Service case

  • We will combine a large number of typical customer cases in the past to help customers maximize business value.

Suggestion feedback

  • If there are suggestions on functions and services during the use of the product, we will timely evaluate and schedule optimization.
Tencent Cloud WeExperts technical service expert
From various technical fields, it has rich experience in industry services, helping enterprises transform into digital enterprises on the cloud.

Exclusive services

Expert migration service Escort service Regional Authorization Service

Tencent cloud expert support

Exclusive senior technical experts of Tencent Cloud, combined with rich front-line experience, quickly locate problems and provide the best solution.

Migration full process service

Senior technical experts assess the technical feasibility of the migration and provide consulting services from product selection to application architecture for customer business systems.

Special technical support

During the migration process, various special tools such as cloud test, migration tool (MSP), health and safety inspection are provided to ensure the smooth cutover of customer business systems.

Cloud structure optimization

Tencent cloud experts have a deep understanding of various products of Tencent Cloud, and have accumulated profound experience in optimizing the architecture of customers in various industries on the cloud. They can carry out special optimization of the architecture according to customers' business.

Learn more

Exclusive service guarantee team

During the escort service, Tencent Cloud will set up a dedicated service guarantee team for you to provide 7x24 hours of operation and maintenance support for Tencent Cloud related cloud products.

Exclusive technical support

Allocate exclusive senior technical experts to carry out 1V1 on-site service and coordinate and handle various resources.

Second level emergency response

Respond to emergencies within one minute, and provide 7x24 hours of emergency treatment and operation and maintenance support services.

Pass the peak period steadily

Senior technical experts will provide you with exclusive escort service to help you get through the service peak.

Learn more

Cloud migration service

Cloud architecture consulting, cloud solution implementation, database cloud solution and implementation, cloud data migration on websites.

Cloud system construction

Basic website environment construction and cloud resource basic configuration.

On cloud system support

Provide 7 * 24 cloud system operation and maintenance management and support services.

Cloud system optimization

Database optimization, database health diagnosis, database online emergency rescue.

Learn more

Expert migration service

  • Tencent cloud expert support

    Exclusive senior technical experts of Tencent Cloud, combined with rich front-line experience, quickly locate problems and provide the best solution.

    Learn more

    Migration full process service

    Senior technical experts assess the technical feasibility of the migration and provide consulting services from product selection to application architecture for customer business systems.

    Learn more

    Special technical support

    During the migration process, various special tools such as cloud test, migration tool (MSP), health and safety inspection are provided to ensure the smooth cutover of customer business systems.

    Learn more

    Cloud structure optimization

    Tencent cloud experts have a deep understanding of various products of Tencent Cloud, and have accumulated profound experience in optimizing the architecture of customers in various industries on the cloud. They can carry out special optimization of the architecture according to customers' business.

    Learn more

Escort service

  • Exclusive service guarantee team

    During the escort service, Tencent Cloud will set up a dedicated service guarantee team for you to provide 7x24 hours of operation and maintenance support for Tencent Cloud related cloud products.

    Learn more

    Exclusive technical support

    Allocate exclusive senior technical experts to carry out 1V1 on-site service and coordinate and handle various resources.

    Learn more

    Second level emergency response

    Respond to emergencies within one minute, and provide 7x24 hours of emergency treatment and operation and maintenance support services.

    Learn more

    Pass the peak period steadily

    Senior technical experts will provide you with exclusive escort service to help you get through the service peak.

    Learn more

Regional Authorization Service

  • Cloud migration service

    Cloud architecture consulting, cloud solution implementation, database cloud solution and implementation, cloud data migration on websites.

    Learn more

    Cloud system construction

    Basic website environment construction and cloud resource basic configuration.

    Learn more

    On cloud system support

    Provide 7 * 24 cloud system operation and maintenance management and support services.

    Learn more

    Cloud system optimization

    Database optimization, database health diagnosis, database online emergency rescue.

    Learn more

Service plan

Commercial Edition

It is applicable to simple cloud deployment scenarios for small enterprises or individuals, with low cost and fast response time.

Enterprise Edition

It is applicable to various large-scale cloud deployment scenarios of medium and large enterprises, enjoying the privileges of multi-channel rapid response services, and some value-added services are included.

Ultimate

It is applicable to various types of large-scale cloud deployment scenarios of large enterprises, enjoys the privileges of multi-channel rapid response services, and provides a variety of value-added services.