Netease cloud merchants help enterprises achieve omni channel customer service, refine customer relationship management, and optimize customer experience, Let service and marketing become more active, more intelligent, and more understanding of people's hearts, and realize the dual promotion of business value and brand value in the era of stock competition.
Unified management of omni channel contacts Intelligence reshapes service value
Realize unified reception of all channel customer contacts, cover pre-sales, sales and after-sales service scenarios, precipitate user data in the service process, use the world's cutting-edge AI technology to improve the efficiency of enterprise customer service, continue to optimize the service experience, and let enterprise services truly play a commercial role.
Omni channel access, one-stop response to customer needs
Accurately locate target users and quickly retrieve high-quality questionnaires
Industry solutions
Why choose Netease Cloud Commerce
Based on 26 years of AI, big data and other technologies of Netease, Netease Cloud's commercial GROW model helps enterprise business growth
Genius Leading technology
It has a domestic first-line AI research and development team, with comprehensive algorithm technology, rich models and rich industry knowledge
Reliable Stable and reliable
Own private cloud, ensure high availability and stability, focus on customer success, and make enterprise service marketing more active and more understanding
Open Open and win-win
It has rich and flexible open interfaces, covers multiple business scenarios, links ecological capabilities, and creates customer value together
Wise Professional guarantee
The whole process professional service system and implementation team, industry expert team and AI trainer help customers achieve successful output