CDcare 4+

COMPLAINT

Pls, try to make the pictures of items more viewable in such a way that when the pictures of the items are being clicked we can have a closer and steady view in a full picture form cause right now it keeps navigating on its own and I can’t have a steady gaze of what I want to order

Also, pls try to be more elaborated on specifications of items such as pre-knowledge of size and dimensions L, W, H

Disappointed with Service and Communication

I ordered an item as a birthday present for my child, but I was sent a used product instead of the new one I purchased. I reported the issue and returned the item, but I’ve yet to receive any clear feedback on when I’ll get my replacement. Customer service has been unhelpful, unwilling to take responsibility, and often gives misleading information. They even miscount the payment timing, claiming 30 days is equivalent to 2 months. Very frustrating experience overall.

Developer Response ,

Hello,

We can't find you as a registered user on CDcare, as we would have contacted you to clarify this. Can you kindly share details of your experience with us via our support email at support@cdcare.ng ? Rest assured that it will be resolved with the utmost attention. Thank you.

Change of products and extra charges

Why always change of product at the end of payments and always incur an extra charges for customers this is unfair and least expected from you

Developer Response ,

Hello Omo,
 
We sincerely apologize for the inconvenience you have experienced. CDcare relies on vendor supplies, and sometimes items may run out of stock. In such cases, you have the option to choose an alternative product recommended by our agent, a spread of the payment, or you can request a full refund. We are continuously working to enhance this experience.