Thank you for your long-term support and love for NetEase Financial. Due to the company's business adjustment, NetEase Financial will offline all products in the near future, including but not limited toFlexible protection、Win steadily for 3 years、Increase profit insurance、Intelligent investment adviser、Easy money bag、Jinbao。After offline, NetEase Financial will no longer support product income update and redemption and other related operations, and the specific adjustment arrangements are as follows:
Before December 5, 2018, you can still query and operate on the official website of NetEase Financial to redeem your financial assets;Later, the official website of NetEase Financial only supports the query of the fund company/sales platform/insurance company and the redemption guidance process of the assets held. If you want to redeem at that time, you need to go to the fund company/sales platform/insurance company corresponding to the assets held by you to redeem. The official website of NetEase Financial no longer supports the redemption operation.
If you encounter any problems during the migration process, you can call Netease Financial Customer Service:400-0881188。
Detailed operation instructions
How to check which company your financial products belong to?
Log in to NetEase Financial PC main station（https://8.163.com）-My assets can be viewed by the wealth management company where the assets are held. If you have any questions, you can call the customer service of Netease Wealth Management at:400-0881188。
01Users holding Qianhai Life Insurance
sinceFrom December 5, 2018The follow-up services of Flexible Insurance, Win Win 3 Years and Zengyinbao 365 III you purchased will be provided by Qianhai Life Insurance Co., Ltd.The policy benefits and service of the product you purchased have not changed.We will no longer update asset, income and redemption records.You can log in to Qianhai Life APP for query or redemption.(If there is any operation problem, please call the customer service hotline of Qianhai Life Insurance:400-889-6333）
After December 5, 2018, you can redeem the unredeemed assets in Qianhai Life Insurance APP;
After the download is successful, click "My" to start the registration. The customer fills in the mobile phone number, obtains the verification code, sets the password, and the registration is successful;
Bind the name and ID card number, and you can query the relevant information of personal insurance policy and function use in "My";
After successful binding, enter "My", select "My Order", and click "Policy Service" to cancel the insurance policy under your name.
02Users holding Evergrande Life
sinceFrom December 5, 2018The follow-up services of Linghuobao 15, Zengyinbao 180, Zengyinbao 730, Zengyinbao 365 and Zengyinbao 90 you purchased will be provided by Evergrande Life Insurance Co., Ltd.The policy benefits and service of the product you purchased have not changed.We will no longer update asset, income and redemption records.You can call the designated customer service telephone of Evergrande Life's offline security operation:023-63509315、023-88279784, query or redeem.
After December 5, 2018, you can contact Evergrande Life's customer service to redeem the unredeemed assets;
Evergrande Life opened the customer's designated customer service telephone for offline security operation:023-63509315、023-88279784, if you need to handle business, please call the designated customer service number;
Talk with our customer service video through WeChat and other video platforms, and provide relevant security information according to customer service guidelines.The preservation materials can be delivered by mail or post;
Data required for preservation: (1) Download link of Application for Change of Individual Insurance Contract 2018 (Supplement and Refund):http://www.evergrandelife.com.cn/r/cms/www/pdf/btfl01.pdf； (2) Photocopies of the front and back of the valid ID card of the applicant; (3) Photocopy of the applicant's bank account (debit card).
03Users with E-wallet
Before December 5, 2018, E-wallet customers can redeem your fund shares on the official website of NetEase Financial.If you fail to redeem the fund held in time before the above date, you canAfter December 11, 2018Go to the official website of Huaxia Fund（http://www.chinaamc.com/）Carry out various business operations, and Huaxia Fund, the provider of e-wallet products before NetEase Financial, will continue to provide services for you.
Customers log on to the official website of Huaxia Fund for the first time（http://www.chinaamc.com/）, click the "+" at the bottom of the home page, "Partner Login" appears, and select "Easy Money Bag" to login;
On the login page, fill in the personal information (name+ID card number+mobile phone number+SMS verification code) reserved in NetEase wallet, and log in to the personal page (the login password needs to be set for the first login, which is also the transaction password);
Enter my account center for inquiry and transaction business;
Cross customers who are both E-wallet customers and direct selling customers of Huaxia Fund can directly log in to the official website of Huaxia Fund. After logging in, they can initiate redemption operations for the shares in E-wallet. If you use the "partner login portal" to log in, you will be prompted "You are already a Huaxia Fund customer, please log in directly with online transaction password". If you forget the transaction password,Click "Forgot transaction password" to reset the password;
If you have any questions, please consult the customer service hotline of Huaxia Fund:400-818-6666。
04Users holding intelligent investment advisory products or public funds
sinceAfter 15:00 on December 16, 2018The intelligent investment advisory product you have purchased is provided by the fund product of NetEase Financial before. "Wait a minute" of Fangyingmi Fund continues to provide services for you.You can follow the "Wait a minute, butler" WeChat official account to redeem the unredeemed assets.
After 15:00 on December 16, 2018, follow the WeChat public account of "Wait a minute, butler", enter "NetEase" in the dialog box, and get the detailed article of "Operation Guide";
Click [Read the original text] at the end of the text, use the mobile phone number registered in NetEase+verification code to complete the login, then you can view the assets and conduct operations.
05Users holding Cash Treasure Fund
Before December 5, 2018, you can redeem the shares of Huitianfu Jinbao Fund (000330) held on the official website of NetEase Financial.If you fail to redeem the fund held in time before the above date, you canAfter December 10, 2018Go to Huitianfu Jinbao App（http://99fund.com/m.htm）Or Huitianfu official website（http://99fund.com）Carry out various business operations, and Huitianfu Fund, the previous provider of cash treasure products of NetEase Financial, will continue to provide services for you.
After December 10, 2018, you can visit the official website of Huitianfu Fund（http://99fund.com）Or Jinbao App (scan the QR code on the left) to enjoy follow-up services;
If you go to the official website of Huitianfu Fund to operate: Step 1: click "Account Opening" on the upper left corner of the official website of Huitianfu Fund, enter the reserved mobile phone number of NetEase Financial+SMS verification code, click "Next" to set the login password and add personal information, and then the registration will be successful; Step 2: bind the bank card after login (if bind the reserved bank card of NetEase Financial, please keep the same binding mode) - set the transaction password - check the current share.
If you go to Jinbao App to operate: Step 1: Open the App and click "Login/Registration", click "Quick Registration" on the login page, enter the reserved mobile phone number of NetEase Financial+SMS verification code, and set the login password to successfully register; Step 2: bind the bank card after login (if bind the reserved bank card of NetEase Financial, please keep the binding mode consistent; if the card was originally in the online banking mode, please go to the official website of Huitianfu Fund to operate) - set the transaction password - check the current share.
If your reserved phone number of NetEase Financial is unavailable, please go to Jinbao App to operate: Step 1: Click "Forgot Password" on the login page, enter NetEase Financial reserved mobile phone number+name+ID number, click "Next" to select other verification methods, and then set the login password to login after passing the verification according to the prompt on the page; Step 2: bind the bank card after login (if bind the reserved bank card of NetEase Financial, please keep the binding mode consistent; if the card was originally in the online banking mode, please go to the official website of Huitianfu Fund to operate) - set the transaction password - check the current share.
If your bank card reserved by NetEase has been changed, please go to Jinbao App and log in, click "My - Bank Card Management - Add Bank Card" (please add the card of the same bank), return to the bank card management list after successful addition, click the bank card to be changed - "..." in the upper right corner - Change the card, and operate successfully according to the page prompts;
If you are both a NetEase financial customer and a direct selling customer of Huitianfu Fund, please log in directly to the direct selling account of Huitianfu Fund to check your shares;
sinceFrom December 7, 2017The follow-up services of Flexible Insurance 30, Flexible Insurance, Flexible Insurance, Chuangfu No.1 and Huarui No.3 you purchased will be provided by Guohua Life Insurance Co., Ltd.The policy benefits and service of the product you purchased have not changed.We will no longer update asset, income and redemption records.You can log on to the official website of Guohua Life Insurance for query or redemption. The specific process is as follows (if there is any operation problem, please call the customer service hotline of Guohua Life Insurance: 95549)
Log in to the official websitehttp://www.95549.cn/, log in to personal account (Note: if there is no account password, you can log in through the verification code of the corresponding mobile phone number at the time of insurance)
Click "My Policy" to view all insurance products under this account
Select the corresponding insurance policy and click "Claim/surrender" to redeem
If there is no corresponding insurance policy, you can enter the homepage of the self-service center and click Account Consolidation
If the account is merged successfully, you can view the corresponding insurance products in "My Policy"
07Everbright Yongming Insurance Business Adjustment
sinceFrom November 30, 2017The follow-up services of fixed life insurance 66, 168, 365, income insurance, income insurance (Phase 3), and income insurance (Phase 4) you purchased will be provided by Everbright Yongming Life Insurance.The policy benefits and service of the product you purchased have not changed.We will no longer update asset, income and redemption records.You can follow Everbright Yongming Life's official WeChat (sleblife) binding account for query or redemption. The specific process is as follows (if there is any operation problem, please call the customer service hotline of Everbright Life: 010-95105698)
Log in to WeChat and follow Everbright Yongming Life's official WeChat (sleblife)
Enter self-service personal center to register new users
After successful registration, enter the insurance mall - Bright Fortune - NetEase customer verification (mobile phone verification code, mobile phone number is the mobile phone number when the policy was purchased)
After the verification is successful, it will automatically jump to My Assets page for asset query and redemption
Redemption process: My Assets Page - My Wealth - Product List - View Policy - Redemption
08Adjustment of Hongkang insurance business
From September 5, 2017The business of Wenying 2 years, Wenying II, Yihongbao 365, Yihongbao 400, Yihongbao 270, Yihongbao 180, and Yihongbao 90 that you purchased will be handed over to Hongkang Life Insurance for subsequent management. All the policy interests of the product you purchased have not changed.We will not update the asset, income and redemption records. If you need to extract, please go to Hongkang's official website for operation.The specific operation process is as follows:
Open the official websitehttp://www.hongkang-life.com/, click Registration, fill in the registration information and bind the ID card (note: the registered mobile phone number should be consistent with the mobile phone number bound when the insurance is taken, and the ID card should be consistent with the ID card information authenticated by NetEase Financial)
In "Policy Management" - "My Policy", you can query the purchased insurance products, change information and cancel insurance.
Assets I hold
Qianhai Life Insurance (including: Flexible Insurance, Win Win 3 Years, Zengyinbao 365 III)
