One button access for multiple scenarios

WeChat customer service can be accessed in multiple mainstream scenarios inside and outside WeChat, and enterprises only need to use one customer service

The message channel can cover all the customer inquiry sources, without adapting to multiple customer service channels.

Video number
APP
Public account
H5 page
Applet
PC website
Scan code experience

Scan code to experience video number customer service

Scan code to experience WeChat customer service

Scan with WeChat

Automatic message reply, intelligent customer service reception

Support diversified automatic response to improve customer service efficiency. Provide WeChat native conversation capability, support files

Applet cards, graphic links, smart menus and other reply types can help you create more service scenarios.

AI robot
Keyword auto reply
Smart Menu
Intelligent guide words
Receive message reply
Automatic reply in queue

Send messages regularly and activate fans repeatedly

Regularly push customer service messages to active users in batches, which can push various marketing activities. Push by tag to root

Push customer service messages of different texts according to different fan tags to improve the conversion rate of marketing activities.

Send by tag
Send by specified user
Delay push after conversation

Multi terminal cooperation of mobile phones and PCs, perfect compatibility with the original customer service system

After the user asks a question, the PC and mobile terminals will give a reminder at the same time, and the customer service will not miss any message.

Multi channel user consultation can be set up for aggregate reception, so that customer service can deal with pre-sales and after-sales problems more efficiently.

Chat auxiliary function to improve customer service efficiency

The customer service can set the FAQ as quick reply, and click Send to quickly answer the user's query; AI

The recommendation reply will automatically collect high-frequency question answers, and the customer service will automatically recommend when encountering related questions again

AI intelligent recommendation reply
Quick reply
Docking page

product

  • Company profile: Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd. was established in August 2016. Its main business is the small program official account H5 intelligent customer service system, and the official account assistant. Since its establishment, it has served more than 200000 enterprises nationwide and won many praises

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Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd E ICP Bei 16019105-8

Egong Anbei No. 42011102001542

Pre sales WeChat Pre sales WeChat

technical support After sales QQ

After sales WeChat After sales WeChat

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Or copy the search public account: zhima800

One minute quick access applet

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During the use of Sesame customer service software, it is not allowed to endanger national security, reveal state secrets, or infringe upon the legitimate rights and interests of national social collectives and citizens. This product is prohibited to be used for illegal businesses including trojans, viruses, pornography, gambling, fraud, etc. Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd. can suspend or terminate its services in case of violation of regulations, and assist relevant administrative authorities to pursue and investigate.