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Small customer service Quickly access the applet and public account to make your reception more efficient Experience now Learn more H5 web page cloud customer service Scan the code/open the customer service link to consult, and help you quickly solve customer problems Experience now Learn more Applet plug-in Add the customer service chat plug-in to the applet through one click access Experience now Learn more AI customer service Man machine cooperation, cost reduction and efficiency increase, saving 60% - 80% of enterprise labor costs Experience now Learn more Work order system Improve the working efficiency of customer service and strengthen the communication between customer services Experience now Learn more
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• Support access to applet, public account, small game and other types of applications -
• Support multiple types of replies such as images, text, pictures, web addresses, applet cards, and smart menus
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• Quickly generate channel customer service links without barriers -
• Quickly complete question consultation and customer service answer
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• Focus on industry solutions and discover new value in the industry -
• Address the needs of e-commerce multi merchants
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• Semantic understanding, which truly enables the machine to understand the language and comprehensively answer user questions -
• Guess what you want to ask, and intelligently guide users to click to get the desired answer -
• Multi channel access to robots, supporting multiple channels such as H5, official account and applet
![](/static/home/img/airobot/home_table.png)
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• The work order center and customer service chat page can initiate work orders -
• Real time tracking of work order dynamic progress
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Images, texts, words, websites, smart menus, applet cards and other unique reply types; -
Automatic reply type exclusive to public accounts such as multiple images and texts and WeChat materials
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Provide rich indicators to conduct comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance; -
It is convenient for administrators to manage ordinary customer service
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Office anytime and anywhere; -
Timely push, no information leakage, intelligent distribution, and humanistic service
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When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking; -
Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
![Education](/static/home/img/index/section3_jy.png)
![Education](/static/home/img/index/section3_jy_hover.png)
![E-commerce](/static/home/img/index/section3_ds.png)
![E-commerce](/static/home/img/index/section3_ds_hover.png)
![Enterprise](/static/home/img/index/section3_qy.png)
![Enterprise](/static/home/img/index/section3_qy_hover.png)
![Game](/static/home/img/index/section3_yx.png)
![Game](/static/home/img/index/section3_yx_hover.png)
![Use scenario of small customer service](/static/home/img/home2.0/4@2x.png)
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Automatically reply when the customer opens the customer service page (greetings) -
Trigger keyword auto reply -
The user will reply automatically after following the public account; Reply after setting attention by time period -
Automatic reply when message is received and automatic reply with parameters is supported -
When visitors enter the reception, queue and conversation, the system can be set to automatically reply -
After the session ends, set automatic reply
![Automatic reply](/static/home/img/home2.0/zidonghuifu@2x.png)
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Custom push time, push for 48 hour active fans or applet users -
Set to send messages regularly, and add daily activities of small programs and games -
Send messages grouped by user tag -
Real time display of the number of people that can be pushed -
Millions of concurrent push capabilities, more timely push -
Preview of regular replies from the public account, allowing you to experience the actual effect before sending messages
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Simple and convenient to use: customers can click the menu to directly get answers to the corresponding questions -
Solving problems with half the effort: intelligent menus combined with automatic replies can solve complex business consulting problems -
Professional and first-class customer service experience: customers can choose customer service for consultation by using smart menus -
The first company in the industry to develop usable smart menu functions (WeChat ecology)
![Smart Menu](/static/home/img/home2.0/zncd2.png)
![Intelligent customer management](/static/home/img/home2.0/zhineng2.png)
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Support automatic tagging based on keywords and openid, simple operation, and improve customer service efficiency -
Customer label grouping management, unified management of similar customers -
Support multiple tags for the same customer to facilitate multi-dimensional analysis of customers -
Real time display of the number of customers in the tag -
Initiate the conversation directly through the tag, without looking for many customers
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Label the current session by category to facilitate the refinement of product requirements -
Three level session classification tags, more convenient for management -
Conversation classification list View messages, view and export chat records -
Filter the session classification list according to the tag to facilitate sorting and analysis
![Session classification management](/static/home/img/home2.0/huihua2.png)
![Insight into customer information and improve service quality](/static/home/img/home2.0/khxx.png)
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Record customer information, chat records, sources and other basic information to understand each customer
![Reply type](/static/home/img/home2.0/zdhf.png)
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Image text reply Guide users to add WeChat friends and follow the public account -
Picture Reply One picture wins a thousand words, and automatically answers the pictures to solve customer problems -
Text link reply Support to open any URL external link -
Smart Menu Reply Like the 400 customer service phone, customize your applet digital menu -
Applet Card Reply Is the applet card too complex? One click reply to specific card page
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Trigger session after following -
Trigger session after scanning channel QR code -
Click the custom menu to trigger the session -
Trigger session when uploading location
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Regular push after fans follow -
Regular push after fan dialogue -
Push after code scanning -
Click the custom menu to send a message
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Synchronize template messages and fan groups on WeChat -
Customize template message content and color -
View push tasks and close and open them at any time -
Fan group transfer, synchronized to WeChat
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Consult designated customer service -
send message -
Jump applet -
Jump to web page
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The fan message is pushed to the customer service through the service number template message -
View customer service messages anytime, anywhere -
After offline, receive a fan message to remind customer service through voice reminder -
Set push time freely to avoid disturbance
![Mobile terminal voice, service number message push reminder](/static/home/img/home2.0/yidongduan.png)
![View data in multiple dimensions](/static/home/img/home2.0/dkfsj.png)
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Provide rich indicators to make comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance -
Real time monitoring, full control of customer service
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When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking -
Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
![Open interface to facilitate connection with the original system of the enterprise](/static/home/img/home2.0/kfjk.png)
![Satisfaction evaluation](/static/home/img/home2.0/dr.png)
![Customer service data statistics](/static/home/img/home2.0/ckdp.png)
![Intelligent distribution customer service](/static/home/img/home2.0/009-call@2x.png)
![Customer service group](/static/home/img/home2.0/031-add-contact@2x.png)
![Keyword transferred to labor](/static/home/img/home2.0/018-call-back@2x.png)
![Customer service collaboration](/static/home/img/home2.0/pingjia.png)
![Session classification](/static/home/img/home2.0/039-communication@2x.png)
![Customer service transfer](/static/home/img/home2.0/kfzj.png)
![Designated customer service](/static/home/img/home2.0/zdkf.png)
![Delayed transfer](/static/home/img/home2.0/ywzj.png)
Served 200000+ Applets and public accounts help comprehensively improve operational data!
![MISTINE](/static/home/img/index/20210917/min_logos/1.png?v=2021091706)
![Colorkey](/static/home/img/index/20210917/min_logos/2.png?v=2021091706)
![ochirly](/static/home/img/index/20210917/min_logos/3.png?v=2021091706)
![The official flagship store of Pelaia](/static/home/img/index/20210917/min_logos/4.png?v=2021091706)
![Mengniu Super Member](/static/home/img/index/20210917/min_logos/5.png?v=2021091706)
![Yili Milk Powder WeMall](/static/home/img/index/20210917/min_logos/6.png?v=2021091706)
![Iraq to the same city](/static/home/img/index/20210917/min_logos/7.png?v=2021091706)
![Qingfeng Good Goods Hall](/static/home/img/index/20210917/min_logos/8.png?v=2021091706)
![Shenzhen Vanke](/static/home/img/index/20210917/min_logos/9.png?v=2021091706)
![Are you hungry](/static/home/img/index/20210917/min_logos/10.png?v=2021091706)
![Meilian English](/static/home/img/index/20210917/min_logos/11.png?v=2021091706)
![Ruixing Coffee](/static/home/img/index/20210917/min_logos/12.png?v=2021091706)
![Real Kung Fu](/static/home/img/index/20210917/min_logos/13.png?v=2021091706)
![Energetic Forest](/static/home/img/index/20210917/min_logos/14.png?v=2021091706)
![Programming Cat Course Camp](/static/home/img/index/20210917/min_logos/15.png?v=2021091706)
![Happy West Cake New Retail](/static/home/img/index/20210917/min_logos/16.png?v=2021091706)
![Chow Tai Fook North China](/static/home/img/index/20210917/min_logos/17.png?v=2021091706)
![Hero killing](/static/home/img/index/20210917/min_logos/18.png?v=2021091706)
![Tangchen Beijian Tangxing](/static/home/img/index/20210917/min_logos/19.png?v=2021091706)
![South Fund](/static/home/img/index/20210917/min_logos/20.png?v=2021091706)
![Jiangsu Cloud Cabinet](/static/home/img/index/20210917/min_logos/21.png?v=2021091706)
![Cargo puller](/static/home/img/index/20210917/min_logos/22.png?v=2021091706)
![Snow City](/static/home/img/index/20210917/min_logos/23.png?v=2021091706)
![Street electricity](/static/home/img/index/20210917/min_logos/24.png?v=2021091706)
![Youdao Steam Class](/static/home/img/index/20210917/min_logos/25.png?v=2021091706)
![Guming Tea](/static/home/img/index/20210917/min_logos/26.png?v=2021091706)
![Balabala official service number](/static/home/img/index/20210917/min_logos/27.png?v=2021091706)
![Longhu Shanghai Minhang Tianjie](/static/home/img/index/20210917/min_logos/28.png?v=2021091706)
![Micro pulse health payment](/static/home/img/index/20210917/min_logos/29.png?v=2021091706)
![Raffle assistant](/static/home/img/index/20210917/min_logos/30.png?v=2021091706)
![](/static/home/img/home2.0/introduction.png)
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How can active user tags be excluded from public account template messages? -
How to use the red envelope exchange code in the offline channel? -
How to set the jump applet by clicking the public account's customized menu? -
What is more powerful than the official automatic reply system for public accounts?
![](/static/home/img/home2.0/regulations.png)
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How can the public account customer service system obtain the user profile nickname information? -
How does the online customer service system retrieve and export chat records? -
How does the online customer service system allocate customer service intelligence? -
What are the third-party customer service systems of the Dither Enterprise?
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What are the advantages of enterprise WeChat drainage? What are the drainage methods of enterprise WeChat? -
Can data exchange be realized between enterprise WeChat and public account? How to realize data exchange between enterprise WeChat and public account? -
How to create an enterprise WeChat work order? How can enterprise WeChat work orders improve after-sales efficiency? -
How does WeChat label customers? How does WeChat automatically tag customers?
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How does the home decoration company realize the flow realization through the public account? -
What tools should Taobao customers use to speed up profitability? -
How can e-commerce enterprises handle after-sales problems with enterprise micro work orders? -
How can WeChat ads be refined after fans are transformed?