Quickly shorten user distance and improve service quality
knowledge management
Easy to use, knowledge base supports batch update and maintenance
Intelligent learning
Learning unknown problems, improving knowledge reserves, and continuing self evolution
Recommended guidance
The user enters the dialogue to guide the question
data statistics
Statistical problem hit rate, more convenient for customer service management to optimize knowledge base
AI robots chat and exchange greetings to bring users closer
The system has built-in greetings library, which makes robot customer service full of emotion, quickly closes the user's distance, and improves service quality
The knowledge base of the intelligent AI customer service system is easy to operate and convenient for customer service management
The intelligent customer service system supports two modes of independent addition and one key import, which greatly reduces the workload of knowledge base entry.
AI intelligent robot intelligent learning to improve robot capability
AI intelligent chat robot continues to self evolve, constantly discovers new knowledge points according to unknown problems, and improves knowledge reserves
Frequently asked questions to simplify services
The user enters the dialogue and gives a question guide. Click to get the answer.
Multidimensional statistics of robot data provide effective support for management and optimization of robots
Count the number of times of labor transfer and problem hit rate, which is more convenient for customer service management to optimize the knowledge base
Applicable applications
WeChat official account
When using the public account, connect the robot to the public account
The robot will participate in the reception first
WeChat applet
When using WeChat applet, after connecting the robot to WeChat applet,
When consulting visitors, the robot first participates in reception
H5/PC website
When using the cloud customer service H5/PC website, connect the robot to H5/PC
After the official website, the visitors inquire, and the robots first participate in reception
Automatic collection after login and access
It has been sent to the current account and can be viewed in PC management background My Account
During the use of Sesame customer service software, it is not allowed to endanger national security, reveal state secrets, or infringe upon the legitimate rights and interests of national social collectives and citizens. This product is prohibited to be used for illegal businesses including trojans, viruses, pornography, gambling, fraud, etc.Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd. can suspend or terminate its services in case of violation of regulations, and assist relevant administrative authorities to pursue and investigate.
