Work order - public account parameter QR code statistics - applet multi customer service system

Multiple creation methods, simple and easy to operate, improve customer service efficiency

Create in the work order center

Customer service personnel and administrators can create work orders in the work order center, and can view and reply within customer service

Create on the Guest Conversation page

When the customer service or administrator is talking with visitors, if they encounter problems that they cannot solve, they can immediately create a work order and ask other customer service personnel to solve them

The message is pushed in time, and the PC and mobile phone can receive the notice of the work order

Remind in the PC end message center

PC side work order messages can be viewed in the message center with red dot reminders to prevent customer service from missing work order tasks

Push through template message on mobile terminal

Using WeChat template messages to push work order messages, customer service can solve work order tasks in a timely manner even if they do not log in to the PC end

Work order segmentation makes customer service work faster and more convenient

The work order is subdivided into My Work Order, the customer service group work order, and all work orders. The outstanding work order reminders make the customer service processing work order tasks more detailed and simple.

Three level classification of work orders, convenient for statistics and management of work orders

Automatic assignment of work orders: uniformly assign a category of work orders to a specific customer service or customer service group, eliminating the process of manual assignment and order receiving

Comprehensive and powerful work order system