Zhima Small Customer Service User Privacy Policy

Updated: September 26, 2023

Welcome to use sesame customer service products and services! We are fully aware of the importance of personal information to you, and your trust is very important to us. We will strictly comply with the requirements of laws and regulations and take corresponding security protection measures to protect your personal information in a safe and controllable manner. We attach great importance to the protection of your personal information. When you use our products and/or services (hereinafter collectively referred to as "Sesame Customer Service"), we may collect, use and store your personal information. We will clearly introduce to you the way we deal with your personal information in accordance with the "Sesame Customer Service User Privacy Policy" (hereinafter referred to as "the Policy"), so as to better protect your rights and interests.

This policy is applicable to all customer service services we provide, Including but not limited to: Sesame small customer service intelligent customer service system, Sesame public account assistant, Sesame video account assistant, Sesame WeChat SCRM, Sesame QR code, Sesame work order, etc. If each individual product/service has a separate privacy policy (hereinafter referred to as "specific terms"), you can refer to the specific terms of our individual products/services to understand the detailed rights and obligations.

You agree to accept the protection of this policy and specific terms. In this case, this policy and specific terms will have effect on you at the same time. If there is any inconsistency between the specific clause and the policy, the specific clause shall prevail within the scope of the specific clause.

Before using various Sesame customer service services, you must carefully read and thoroughly understand this policy, especially the terms marked in bold. You should focus on reading and use it after confirming that you fully understand and agree. If you do not agree with the content of this policy, you can use the relevant products and services only after you confirm that you fully understand and agree. Once you start using Sesame customer service products and services, it means that you have fully understood and agreed to this policy.

After reading this policy, if you have any questions about this policy or matters related to this policy, you can go to The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will give you an answer as soon as possible.

Zhima customer service user privacy policy will help you understand the following:

1、 How we collect and use personal information

2、 How do we use COOKIES or similar technology

3、 Personal information that we may share, transfer and disclose

4、 How we store and protect personal information

5、 How we manage your personal information

6、 Third party services

7、 Protection of minors

8、 Amendments and Notices

9、 How to contact us

1、 How we collect and use personal information

In accordance with relevant laws and regulations, we will follow the principles of legitimacy, legality and necessity to collect and use personal information that you actively provide in the process of using Sesame customer service services and that is generated from your use of Sesame customer service services for the purposes described in this policy.

1. Help you complete registration and login

In order to facilitate us to provide you with continuous and stable services and ensure the safety of your use of Sesame customer service, We need you to provide basic registration or login information, including your mobile phone number, email address, enterprise information or team information, and create your account, user name and password. You can also fill in or supplement your other additional information (such as your nickname and avatar) in the process of registration, login or subsequent use. If you do not provide these information, it will not affect your basic functions of using Sesame Customer Service.

To realize the additional account management function, you can choose to improve and store the following customer service personnel information: avatar, customer service nickname, customer service role login time, and update time.

In order to achieve authorized account login, we may provide your account information (avatar, nickname and other page prompts) to a third party with your separate consent, so that you can easily achieve the registration of a third party account or direct login to a third party. In addition, we may, according to your separate consent, obtain your third-party account information from a third party and bind it with your Sesame customer service account, so that you can directly log in and use our products and/or services from a third party. We will use your relevant information within the scope of authorization agreed by you separately. If you use Sesame customer service service on WeChat official account, WeChat applet, microblog, blog and other third-party channels, we may collect and use your Openid, nickname, avatar and other information.

2. Help you realize other functions of products and services

In order to realize the basic business functions of Sesame Customer Service, we may need to collect and use your relevant personal information. Please note that the business functions will be different and the personal information we collect will be different according to the different customer service services you choose. The following details the types of information necessary for Zhima customer service to realize different business functions.

(1) Realize intelligent robot and online customer service

To realize the function of sending audio messages, we will collect your customers' voice information; To realize the function of sending pictures and video messages, we will collect pictures and video information of your customers. If you refuse us to collect the above personal information, we will not be able to provide intelligent robot online customer service, but it will not affect your normal use of our other services. Please note that in order to ensure that you can use the intelligent robot online customer service service, you need to obtain the authorization of your customers, allow us to collect your customers' personal information, and inform your customers of the purpose, scope and use method of our collection and use of their personal information. If you do not obtain your customers' consent in advance, you will be fully responsible for the relevant responsibilities.

(2) Smart forms and work orders

When you use the questionnaire survey service provided by us, you will make your own questionnaire and complete the release of the questionnaire. Your questionnaire may require the questionnaire respondents to fill in their personal information. The questionnaire respondents have the right to judge whether they agree to fill in the questionnaire you released and whether they agree to submit their personal information to you. According to your instructions, we will provide you with questionnaire delivery, questionnaire data recovery and statistical services. In order to distinguish the data filled in by different questionnaire respondents, verify the effectiveness of the questionnaire, and understand the system environment and network environment information in the process of filling in the questionnaire, so as to provide data support for the subsequent display of the questionnaire adaptation network and model, and better provide you with services, the server will automatically record some information of the questionnaire respondents, including URL IP address, browser type, operating system and version, client version, language used, access date, time, and device model.

(3) Realize effective management of your customer information

In order to better record customer information, you can choose to fill in customer information according to your own needs, including but not limited to the customer's name, company, position, address QQ number, mobile phone number, fixed phone number, WeChat, email account, fax, region, education, birthday, gender, age, location, self label, personal signature, personal description, grouping, remarks and other information. We will collect the above information you filled in to show you the customer situation. If you do not fill in such information, it will only make you unable to record customer related information, but it will not affect your normal use of our other services

4. Maintain normal operation of basic functions

During your use of our service, in order to identify the abnormal status of your account, understand the product adaptability, ensure the network and operation security of Sesame customer service, and maintain the normal operation of the above basic functions, We may directly or indirectly collect, store and correlate information about the services you use and how you use them, including

(1) Log information: When you use our services (including the background running status), we may automatically collect your detailed use of our services, and save them as relevant network logs, including your login account, search query content IP address, browser type, telecom operator, network environment, language used, date and time of visit, as well as browsing records of the web pages you visited and length of stay.

(2) Device information: When you use our services (including background running status), we may receive and record information about the devices you use. Including device model, operating system and version, client version, device resolution, package name, device settings, process and software list, device identifier (device MAC address /OpenUDID/GUID/SIM card IMSI Information), software and hardware feature information, and information about the location of the device (such as IP Address, GPS position). In order to collect the above basic personal device information, we will apply for permission to access your device information. We collect this information in order to provide you with our basic services and basic functions. If you refuse to provide the above permission, you may not be able to use Sesame customer service. Please note that separate equipment information and log information are information that cannot identify specific natural persons. If we combine this kind of non personal information with other information to identify the identity of a specific natural person, or use it with personal information, during the combined use, this kind of non personal information will be regarded as personal information, and unless we obtain your authorization or otherwise specified by laws and regulations, we will anonymize and de identify this kind of personal information. During the combined use, these information will be treated and protected as your personal information in accordance with this policy.

5. Provide you with customer service or other user response functions

When you contact our customer service or use other user response functions (such as after-sales applications, personal information protection complaints or suggestions, other customer complaints and demands), we may need you to provide necessary personal information to match and verify your user identity, so as to ensure the security of your account and system. We may also save your contact information (other contact information you used when contacting us or provided to us on your own initiative), your communication/call records and content with us, and other necessary information related to your needs, in order to contact you or help you solve problems, or record the handling plan and results of related problems.

6. Provide you with security

In order to improve the security of your use of the services provided by us and our partners, protect your or other users' or the public's personal and property security from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion, etc., and more accurately identify violations of laws and regulations or the rules and agreements related to sesame customer service, We may collect, use or integrate your account information, transaction information, equipment information, log information and information that our affiliated companies and partners have obtained your authorization or shared according to law to comprehensively judge your account and transaction risks, conduct identity verification, test and prevent security incidents, and take necessary record, audit, analysis and disposal measures according to law.

7. You understand and agree that some individual services may require you to open specific access rights in your device to collect and use the information involved in these rights. For example:

(1) After you turn on the microphone and relevant voice permissions, you can use the voice function to exchange information with our products and others, or contact customer service;

(2) After you open the storage permission, you allow us to access your storage space, so that you can realize the functions such as sending local file messages;

(3) After you open the album and/or camera (camera) permissions, you can send pictures, video messages and other functions;

(4) After you open the location permission, we can obtain your location information so that you can send geographical location and other functions.

When you need to turn off these function permissions, most mobile devices will support your demand. For specific methods, please refer to or contact the service provider or manufacturer of your mobile device. Please note that when you open any permission, you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, you cancel your authorization. We will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to this permission. However, your decision to close the authority will not affect the collection and use of information previously based on your authorization.

8. You understand and agree that, With the iteration, expansion and upgrading of products and services, We may often launch new services or business functions or re divide business functions, and may need to collect new personal information or change the purpose or way of using personal information. If we want to use your personal information for other purposes not specified in this policy or collect additional personal information not mentioned, we will obtain your consent through page prompts, interactive processes, website announcements or other ways according to law. In this process, you can use the The "How to Contact Us" section of this policy Contact us for the feedback channels listed, and we will give you an answer as soon as possible.

9. If you, as a user of an enterprise organization, choose to open and use Sesame Customer Service, in addition to the information collected through the system and submitted by you on your own initiative, your enterprise organization will also provide us with the personal information necessary for realizing the service functions and services, including your account name Name and other information provided by the enterprise organization, and the enterprise organization will update these information from time to time according to the actual situation. You understand and agree that the enterprise organization is the controller of the above personal information. We only process the data described in this policy according to the entrustment and instruction of the enterprise organization. We will require it to obtain your explicit authorization in advance and have fully informed you of the purpose, scope and use of your personal information. If you are unable to confirm the above contents, we recommend that you immediately stop accessing or using the service, and confirm the above matters with the enterprise organization. At the same time, you can also contact us through the contact information provided in this policy, and we will cooperate with you to deal with relevant matters within our ability.

10. Exceptions to obtaining authorization

According to relevant laws and regulations, your authorization is not required to collect your information in the following circumstances:
(1) Directly related to national security and national defense security;
(2) Directly related to public safety, public health and major public interests;
(3) Directly related to criminal investigation, prosecution, trial and judgment execution;
(4) In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
(5) The personal information collected is disclosed to the public by yourself;
(6) Necessary for signing and performing the contract according to your requirements;
(7) Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
(8) Necessary for legal news reporting;
(9) Other circumstances stipulated by laws and regulations.

1. Tips on sensitive personal information

Sensitive personal information refers to personal information that, once disclosed or illegally used, is likely to cause the human dignity of natural persons to be infringed or personal and property safety to be jeopardized. The above information provided by you or collected by us may include your sensitive personal information, such as ID number, personal biometric information (static or dynamic), bank account number, communication records and content, property information, whereabouts, accommodation information, and transaction information. Please be careful and pay attention to sensitive personal information. You agree that we can process your sensitive personal information according to the purposes and methods described in this policy.

2、 How do we use COOKIES or similar technology

We or our partners may obtain and use your information through COOKIES or similar technology, and store such information as log information.

A COOKIES is a small amount of data that is sent from a web server to your browser and stored on your computer's hard disk. By using COOKIES, we provide users with a simple and personalized web experience. For example, to make the login process faster, you can choose to store the user information in a COOKIES. This will be more convenient and fast next time you want to log in to Sesame Customer Service. COOKIES can help us determine the pages and content you connect, the time you spend on our specific services and the customer service you choose. COOKIES enables us to serve you better and faster, and makes your experience in customer service more personalized. However, you should be able to control whether and how COOKIES is accepted by your browser. Please check the files that come with your browser for more information on this.

We use our own COOKIES or similar technology, which may be used for the following purposes:

1. Remember your identity. For example, COOKIES or similar technologies can help us identify you as our registered user, or save the information you provide us about your preferences or other information;

2. Analyze your use of our services. We can use COOKIES or similar technology to understand what activities you use Sesame customer service services to carry out, or which services are most popular;

3. Advertising optimization. COOKIES or similar technologies can help us provide you with advertisements related to you based on your information rather than general advertising.

When we use COOKIES or similar technology for the above purposes, we may provide advertisers and other partners with a summary of non personally identifiable information collected through COOKIES or similar technology to analyze how you and other users use Sesame customer service services and advertising services.

There may be COOKIES or similar technologies placed by advertisers and other partners on Sesame customer service. These COOKIES and or similar technologies may collect non personally identifiable information related to you to analyze how users use such services, send you advertisements that you may be interested in, or evaluate the effect of advertising services. The collection and use of such information by these third-party COOKIES or similar technologies are not subject to this policy, but are subject to their own information protection statements. We are not responsible for the third-party COOKIES or similar technologies.

You can reject or manage COOKIES or similar technologies through the browser or user selection mechanism. But please note that if you disable COOKIES or similar technologies, we may not be able to provide you with the best service experience, and some services may not work properly. At the same time, you will still receive advertisements, but their relevance to you will be reduced.

3、 Personal information that we may share, transfer or disclose

（1） Share

We attach great importance to protecting your personal information. Unless otherwise agreed by you, we will not share your personal information with any third party except for the following circumstances:

1、 The sharing necessary to realize our services/functions. In some cases, we need to share your information with a third party to realize the function of our products and/or services, so that you can use the services you need normally, including: (1) share the corresponding Transaction order information and payment amount information; (2) Share with real name authentication service provider Information required for real name certification; (3) Other necessary sharing by suppliers, service providers and business partners related to our services/functions.

2、 Necessary sharing with some of our partners. In order to carry out necessary/reasonable business smoothly, meet your requirements We may need to share your Information, including: (1) sharing with partners who provide data services (including online advertising monitoring, data statistics, data analysis, etc.) Log information and equipment information; (2) Share your relevant information (including: Device Information ）； (3) Share with the partners who entrust us with the promotion how many people have seen their promotion information or bought goods after seeing the information, or provide them with Statistical information that cannot identify individuals, Help them understand their audience or customers; (4) Other necessary sharing with some of our partners.

3、 Necessary sharing with our related parties. In order to enable you to have consistent and personalized browsing, advertising and other service experiences in our products and/or services and our related parties, you know and agree that your account information, device information, relevant browsing data and other information reflecting your use habits and preferences may be shared with our related parties.

4、 To achieve other purposes described in "How do we collect and use personal information" in Article 1 of this policy.

5、 Fulfill our obligations and exercise our rights in this policy or other agreements between us and you.

6. To the extent permitted by laws and regulations, we may exchange information with other companies and organizations in order to comply with laws, protect the interests, property or safety of us, our affiliates or partners, you or other users of Sesame Customer Service or the public, such as to prevent illegal activities such as fraud and reduce credit risk. However, this does not include information sold, leased, shared or otherwise disclosed for profit in violation of the commitments made in this policy.

7. According to your legal needs or with your authorization.

8. Provided according to the single service agreement signed with you (including the electronic agreement signed online and the corresponding platform rules) or other legal documents.

9. Provided based on academic research.

10. It is provided based on the social public interest in line with laws and regulations.

We will only share your personal information for legal, legitimate, necessary, specific and clear purposes. For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.

（2） Assignment

1、 With the continuous development of our business, we may conduct mergers, acquisitions, asset transfers or similar transactions, and your information may be transferred as part of such transactions. We will require the new companies and organizations that hold your personal information to continue to be bound by this policy, otherwise, we will require the companies and organizations to ask you for authorization and consent again.

2. After obtaining your explicit consent, we will transfer your personal information to a third party.

（3） Disclosure

We will only disclose your personal information under the following circumstances and on the premise of taking security measures that comply with industry standards:

1. According to your needs, disclose the information you specify in the disclosure method that you explicitly agree to.

2. If your information must be provided according to the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your information according to the required information type and disclosure method. On the premise of compliance with laws and regulations, when we receive the above request for information disclosure, we will require the receiver to issue corresponding legal documents, such as subpoenas or letters of investigation. We firmly believe that the information we are required to provide should be as transparent as possible to the extent permitted by law. We have carefully reviewed all requests to ensure that they have legal basis and are only limited to the data that law enforcement authorities have the legal right to obtain for specific investigation purposes.

（4） Exceptions to obtaining prior authorization for sharing, transferring and disclosing information

In the following cases, the sharing, transfer and disclosure of your information do not require your prior authorization and consent:

1. Directly related to national security and national defense security;

2. Directly related to public safety, public health and major public interests;

3. Directly related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment enforcement;

4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

5. Information disclosed by you to the public;

6. Collect information from legally disclosed information, such as legal news reports, government information disclosure and other channels;

7. Related to our performance of our obligations under laws and regulations.

According to the law, sharing, transferring, and disclosing personal information that has been de identified, and ensuring that the data receiver cannot recover and re identify the subject of the information, does not belong to the external sharing, transfer, and public disclosure of personal information, and the storage and processing of such data will not need to be notified to you and your consent.

4、 How we store and protect personal information

（1） Storage of personal information

Unless otherwise specified by laws and regulations or regulatory authorities, we will only store your personal information within the shortest time limit necessary for the purposes described in this policy. If we terminate our service or operation, we will stop collecting your personal information in a timely manner. At the same time, we will notify you in advance in accordance with relevant laws and regulations, and delete or anonymize your personal information after the termination of service or operation, unless otherwise specified by laws and regulations or regulatory authorities.

Personal information collected and generated during our operations in the People's Republic of China is stored in China, Your information will not be actively transmitted overseas by us. If personal information needs to be transmitted overseas due to business needs in accordance with applicable laws and regulations, we will obtain your consent in advance, inform you of the purpose of information exit, the recipient, security measures, security risks, etc., and carry out security assessment according to law.

（2） Protection of personal information

We attach great importance to information security, set up a special security team, and take all reasonable and feasible measures to protect your personal information:

1. Technical measures for data security

We will take security measures that comply with industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from unauthorized access, use, modification, and data damage or loss.
Our service adopts a variety of encryption technologies. For example, in some Sesame customer service services, we will use encryption technology (such as SSL) to encrypt your personal information and isolate it through isolation technology to protect your personal information.
In the use of personal information, such as information display and information association calculation, we will use a variety of data desensitization technologies to enhance the security of information in use.
We will also use strict data access control and multiple identity authentication technology to protect personal information and prevent data from being used illegally.

2. Other security measures we take to protect personal information

We have an advanced data security management system with data as the core and around the data life cycle, which can improve the security of the whole system in terms of organizational construction, system design, personnel management, product technology and other aspects. We manage and standardize the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
We conduct comprehensive security control over data through confidentiality agreement of information contactors, monitoring and audit mechanism.
We will also hold security and privacy protection training courses to enhance employees' security awareness and awareness of personal information protection policies and related procedures.

3、 We only allow employees and partners who need to know these information to access your personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your personal information to perform corresponding confidentiality obligations. If we fail to fulfill these obligations, we may be held legally responsible or our cooperation relationship may be suspended.

4. The Internet is not an absolutely secure environment, and the way of communication with other users such as e-mail, instant messaging, social software or other service software cannot be determined whether it is fully encrypted. We recommend that you use complex passwords when using such tools, and pay attention to protecting your information security. When communicating with a third party or purchasing goods and services through Sesame customer service, you inevitably have to disclose your information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your information properly and only provide it to others when necessary.

5. The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of the personal information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of personal information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal responsibility.

6. Security incident handling
In order to deal with the possible risks of personal information leakage, damage and loss, we have developed a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have also established an emergency response team for security incidents. According to the requirements of security incident handling specifications, we launch security plans for different security incidents, stop loss, analyze, locate, develop remedial measures, and work with relevant departments to trace and attack. We also regularly organize internal training and emergency drills to enable our relevant staff to master the corresponding emergency response strategies and procedures. In the event of an unfortunate information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you. At the same time, we will inform you of the event in a timely manner by mail, letter, telephone, push notice, etc. If it is difficult to inform the information subject one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will actively report the disposal of information security incidents according to the requirements of the regulatory authorities.

Please understand that due to the limitations of technology and risk prevention, even if we have tried to strengthen security measures, we cannot always guarantee 100% security of information. You need to understand that the system and communication network you use to access the customer service of Zhima Small may have problems due to circumstances beyond our control.

Please be sure to keep your account number, password and other identity elements properly. When you use Sesame Customer Service, we will identify you through your account number, password and other identity elements. Once you disclose the above information, you may suffer losses and may be detrimental to you. If you find that the account number, password and/or other identity elements may or have been disclosed, please contact us immediately so that we can take appropriate measures in time to avoid or reduce related losses.

5、 How we manage your personal information

（1） Access, update, and delete

We encourage you to update and modify your personal information to make it more accurate and effective.
If you want to query, modify or delete some of your information, please log on to the relevant function pages of Sesame customer service service or individual services, and we will provide you with relevant operation guidance and operation settings. For your information collected through COOKIES or similar technologies, we also Article 2 of this policy "How do we use COOKIES or similar technology" The section describes the selection mechanism provided to you.
You can also contact us through the feedback channels listed in the "How to contact us" section of this policy to handle it for you. We will take appropriate technical means or contact channels to enable you to access, update and delete your personal information or other information provided when using Sesame customer service, unless otherwise specified by laws and regulations.
Unless otherwise specified by laws and regulations, when you correct or delete your personal information, we may not immediately correct or delete the corresponding information from the backup system, but will correct or delete the information when the backup is updated.

（2） Publicity and sharing

Our multiple services allow you to publicly share your relevant information not only with your social network, but also with all users using the service. In this process, as long as you do not delete the information you have disclosed or shared, the relevant information may always remain in the public domain; Even if you delete the shared information, the relevant information may still be independently cached, copied or stored by other users or a third party not under our control, or saved in the public domain by other users or such third party. If you disclose or share information through the above channels, we will not be responsible for your information disclosure. Therefore, we remind you and ask you to carefully consider whether to disclose or share your information through the above channels.

（3） Account cancellation

If you want to completely delete your personal information or cancel your registered account, you can send a written application to the following email address:
fox@2bai.com.cn Our full-time personnel responsible for personal information protection will deal with it in a timely manner within 15 working days and feed back the results to you. After your account is cancelled, we will stop providing all or part of Sesame customer service for you, and delete your personal information or anonymize it according to your requirements, unless otherwise specified by laws and regulations.

（4） Change the scope of your authorization and consent

You can always choose whether to disclose personal information to us. Some personal information is necessary to use Sesame customer service, but most other information is provided by you. You can change the scope of your authorization for us to continue collecting information or revoke your authorization by deleting information, turning off device functions, and canceling your account.

After the authorization is revoked, we cannot continue to provide you with the services corresponding to the revocation of authorization, and we will no longer process your corresponding information. However, your decision to withdraw your authorization will not affect the information processing based on your authorization.

（5） Personal information copy acquisition

If you need a copy of your personal information, you can The "How to Contact Us" section of this policy Contact us through the listed feedback channels. After verifying your identity, we will provide you with copies of your personal information (including basic data and identity information) in our services, unless otherwise stipulated by laws and regulations or this policy.

（6） Respond to your request above

To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. For your reasonable request, we do not charge a fee in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost as appropriate. We may refuse those requests that are unprovoked and repetitive, require too many technical means (for example, need to develop new systems or fundamentally change the current practices), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes).

Please note that if you are a company organization user using our service, the personal information (including your information and your customer's information) generated from this is controlled by the company organization, and this information may prevent you from exercising the right to access, correct, completely delete, log off and other rights to manage your personal information due to the settings of the company organization. For personal information controlled by a company organization, which is the controller of personal information, we only process it according to the instructions of company users (including the operations of company users and company user administrator accounts) and the agreements between us and company users.

If you have any questions or opinions about the collection purpose, scope and use method of data controlled by unit users, you understand and agree to contact your unit organization for handling.

We will not be able to respond to your request if:
1. Related to our performance of our obligations under laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health and major public interests;
4. Directly related to criminal investigation, prosecution, trial and execution of judgments;
5. We have sufficient evidence to show that you have subjective malice or abuse of rights;
6. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
7. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;
8. Involving trade secrets.

6、 Protection of minors

1. We attach great importance to the protection of minors' personal information, If you are a minor, please do not register as our user and use our services. If your products and/or services involve minor users, you must comply with applicable laws, regulations and regulatory requirements, and take necessary measures to ensure that the registration and use of minors and the collection and use of personal information of minor users have obtained the consent of their guardians. At the same time, you should perform the corresponding notification obligation in your privacy policy documents.

2. Restricted by the existing technology and business model, it is difficult for us to actively identify the information of minors. If we collect the personal information of minors without our knowledge or without the prior consent of the verifiable guardian, the guardian can notify us to delete it. If we find the above situation ourselves, we will also actively delete it without your consent, Unless we are required by law to retain such information.

7、 Amendments and Notices

In order to provide you with better services, we may modify the terms of this policy in due time according to the update of customer service of Zhima Small and the relevant requirements of laws and regulations, and such modifications form part of this policy. We will publish any changes to this policy on this page. For major changes, we will also provide more significant notifications (including website announcements, push notifications, pop-up alerts or other ways). Major changes referred to in this policy include but are not limited to:

1. Our service model has undergone significant changes. For example, the purpose of processing personal information, the type of personal information processed, and the use mode of personal information;
2. Significant changes have taken place in our ownership structure. Such as business adjustment, bankruptcy M&A, etc;
3. Major changes in the main objects of personal information sharing, transfer or public disclosure;
4. Your right to participate in personal information processing and the way you exercise it have changed significantly;
5. Significant changes have taken place in the responsible department, contact information and complaint channel for handling personal information security;
6. Other important situations or situations that may seriously affect your personal rights and interests occur.
Any changes we make will put your satisfaction first. We encourage you to consult our privacy policy every time you use Sesame Customer Service.

8、 How to contact us

If you have any questions, opinions or suggestions about this personal information protection policy, please contact us through the following ways:

1. Call customer service hotline: 027-87591366 (weekdays: 09:00-19:00)
2. To send a personal information protection message: fox@2bai.com.cn
3. Mailed to: 1706, Tower A, Optics Valley Times Square, Hongshan District, Wuhan, Hubei Province Person in charge of personal information protection (receiving).

We will complete the identification and response processing within 15 working days after receiving your comments and suggestions. If we are unable to respond to your request, we will send you a notice and explain the reason within the maximum time limit specified by the law.

If you are not satisfied with our reply, or the way we deal with your personal information infringes your legitimate rights and interests, and we can not provide a satisfactory reply and refuse to improve after your feedback to us, you can complain and report to the relevant regulatory authorities.