Home page of small customer service
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Video shop
User defined menu of public account
Official channel QR code statistics
Public account template message push
The common choice of 200000+video account stores/public account applet operators and enterprise customer service
Product Introduction Features Solution
Sesame video number assistant
Efficient 's video number customer service Order management and Distribution fission tool
Improve customer service order processing efficiency 300%
Access to the video store three thousand home
Accumulated order processing exceeds 15 million . Automatically handle after-sales orders exceeding 500 thousand
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  • Small customer service
    Quickly access the applet and public account to make your reception more efficient Experience now Learn more
  • H5 web page cloud customer service
    Scan the code/open the customer service link to consult, and help you quickly solve customer problems Experience now Learn more
  • Applet plug-in
    Add the customer service chat plug-in to the applet through one click access Experience now Learn more
  • AI customer service
    Man machine cooperation, cost reduction and efficiency increase, saving 60% - 80% of enterprise labor costs Experience now Learn more
  • Work order system
    Improve the working efficiency of customer service and strengthen the communication between customer services Experience now Learn more
Efficient customer reception and improved service experience
Multi application access and diversified communication
  • • Support access to applet, public account, small game and other types of applications
  • • Support multiple types of replies such as images, text, pictures, web addresses, applet cards, and smart menus
Multi scenario customer service generation link quick consultation
Communicate with customers through multiple channels and scenarios
  • • Quickly generate channel customer service links without barriers
  • • Quickly complete question consultation and customer service answer
Professional chat assistant helps e-commerce multi merchant service
Multiple communication scenarios make communication faster
  • • Focus on industry solutions and discover new value in the industry
  • • Address the needs of e-commerce multi merchants
7 * 24-hour efficient service intelligent auxiliary labor
Response accuracy reaches 96%, saving 60% - 80% of labor cost
  • • Semantic understanding, which truly enables the machine to understand the language and comprehensively answer user questions
  • • Guess what you want to ask, and intelligently guide users to click to get the desired answer
  • • Multi channel access to robots, supporting multiple channels such as H5, official account and applet
Promote customer service cooperation and improve problem solving efficiency
Create work orders in multiple ways to quickly solve customer problems
  • • The work order center and customer service chat page can initiate work orders
  • • Real time tracking of work order dynamic progress
Professional customer service configuration makes customer service office easier
Automatic reply diversification
Improve your communication efficiency by 100%
Automatic
  • Images, texts, words, websites, smart menus, applet cards and other unique reply types;
  • Automatic reply type exclusive to public accounts such as multiple images and texts and WeChat materials
Multidimensional statistical customer service data
Support multiple customer service management
Multidimensional
  • Provide rich indicators to conduct comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance;
  • It is convenient for administrators to manage ordinary customer service
Mobile office
Serving customers anytime, anywhere
Mobile
  • Office anytime and anywhere;
  • Timely push, no information leakage, intelligent distribution, and humanistic service
Open interface
Convenient connection with the original system of the enterprise
Open
  • When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking;
  • Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
Professionally provide reasonable solutions for all walks of life
Education Education
Education Industry Solutions
There is a large amount of inquiry from students, so they can follow the public account to receive message reminders and push, so as to know the inquiry from students in real time
The contents of student consultation are different, and students' conversations can be classified to facilitate multi-dimensional statistics and analysis of students' needs
The following functions are specially configured for you:
Message Reminder Session classification Label management Automatic reply Customer service message push Template message push Delayed reply Colleague conversation Statistics Quick reply
E-commerce E-commerce
E-commerce platform solutions
Unified user management for multiple stores and merchants to reduce customer service costs and improve customer service efficiency
Customer service collaboration, statistical indicators to improve personalized service experience
Custom commodity template, custom customer business card template
The following functions are specially configured for you:
Customer service plug-in Customer Service Center Statistics Automatic reply Scene Settings Scene customer service Shortcuts Graphic template
Enterprise Enterprise
Enterprise service industry solutions
Idle distribution, rotation distribution, replenishment distribution, distribution by weight, diversified distribution methods, solving the problem of numerous customer services and difficult distribution
There are many customer services in the enterprise, and the management system is difficult. Use role grading to give some customer service sub management permissions, so that administrators can easily manage the team
The following functions are specially configured for you:
H5 Cloud Customer Service Customer Service Center Role management Automatic reply Colleague conversation Statistics Quick reply Customer service and reception settings Customer service message push
Game Game
Game and entertainment industry solutions
The player consultation time is uncertain, and the customer service is unable to respond in time. Use the customer service applet to reply to customer messages anytime, anywhere
The conversion rate of players is low, and it is difficult to provide graded services. You can label VIP users, clarify user classifications, and solve player problems directionally
The following functions are specially configured for you:
Mobile terminal Label management Keyword reply Automatic reply Customer service message push Template message push Statistics Quick reply
Mobile end PC end is online at the same time and works together
After the customer service received the news, PC end and mobile end give reminders at the same time, so that customer service can communicate anytime and anywhere without missing any customer message.
Unified message management makes customer service and reception more convenient
All user messages in each application are managed in a unified way and integrated into one chat page for reply.
Use scenario of small customer service
Diversified reply types make the service more considerate
Enable customer service reply, quick reply, various automatic replies, one button access, one button transfer and other functions to improve the reception efficiency of customer service and make every customer experience better
Multi customer service and coordinated reception to improve office efficiency
Designated customer service allocation, random allocation, exclusive customer service; Multiple customer service personnel work together, transfer each other, talk to each other, and check chat records with each other.
Applet
Automatically reply to the QR code, guide to add customer service, join group chat, and guide to sign in
Automatically reply to the URL link and jump to the virtual payment page
The customer service message is sent. The user is activated by regularly pushing messages for 48 hours of active users
User defined responses with parameters at the customer service entrance, so as to achieve customized dynamic responses
Public account
The product operation promotion can use the QR code function of the public account channel, and the source of fans and the number of fans can be clearly counted
When the public account sends template messages to fans, it can send them to fans and push them according to openid personality. You can control the speed of sending
The public account can be automatically labeled by clicking the menu, scanning the channel QR code and other methods according to the source, region, gender and time of interest.
After following, reply to multiple following, reply set by time period, delayed reply after following, delayed reply after code scanning, delayed reply after dialogue
Diversified automatic response to improve customer service efficiency
  • Automatically reply when the customer opens the customer service page (greetings)
  • Trigger keyword auto reply
  • The user will reply automatically after following the public account; Reply after setting attention by time period
  • Automatic reply when message is received and automatic reply with parameters is supported
  • When visitors enter the reception, queue and conversation, the system can be set to automatically reply
  • After the session ends, set automatic reply
Automatic reply
Powerful push message function makes your relationship with customers closer
Send messages regularly and quantitatively to improve user activity
  • Custom push time, push for 48 hour active fans or applet users
  • Set to send messages regularly, and add daily activities of small programs and games
  • Send messages grouped by user tag
  • Real time display of the number of people that can be pushed
  • Millions of concurrent push capabilities, more timely push
  • Preview of regular replies from the public account, allowing you to experience the actual effect before sending messages
Intelligent menu, solve problems with half the effort
  • Customers can click the menu to directly get answers to the corresponding questions Simple and convenient to use: customers can click the menu to directly get answers to the corresponding questions
  • Intelligent menu combined with automatic reply can solve complex business consultation problems Solving problems with half the effort: intelligent menus combined with automatic replies can solve complex business consulting problems
  • With the smart menu, customers can choose customer service for consultation Professional and first-class customer service experience: customers can choose customer service for consultation by using smart menus
  • The first company in the industry to develop usable smart menu functions (WeChat ecology) The first company in the industry to develop usable smart menu functions (WeChat ecology)
Smart Menu
Intelligent customer management
Intelligent customer management enables you to understand customers better
  • Support according to keywords Openid automatically tags, easy to operate, and improves customer service efficiency Support according to keywords Openid automatically tags, easy to operate, and improves customer service efficiency
  • Customer label grouping management, unified management of similar customers Customer label grouping management, unified management of similar customers
  • Support multiple tags for the same customer to facilitate multi-dimensional analysis of customers Support multiple tags for the same customer to facilitate multi-dimensional analysis of customers
  • Real time display of the number of customers in the tag Real time display of the number of customers in the tag
  • Initiate the conversation directly through the tag, without looking for many customers Initiate the conversation directly through the tag, without looking for many customers
Session classification management, refining customer needs
  • Label the current session by category to facilitate the refinement of product requirements Label the current session by category to facilitate the refinement of product requirements
  • Three level session classification tags, more convenient for management Three level session classification tags, more convenient for management
  • Conversation classification list View messages, view and export chat records Conversation classification list View messages, view and export chat records
  • Filter the session classification list according to the tag to facilitate sorting and analysis Filter the session classification list according to the tag to facilitate sorting and analysis
Session classification management
Insight into customer information and improve service quality
Insight into customer information and improve service quality
  • Record customer information, chat records, sources and other basic information to understand each customer Record customer information, chat records, sources and other basic information to understand each customer
Rich automatic reply types, supporting multiple messages at one time
Let your communication be full of emotion and voice
Reply type
  • Image Image text reply
    Guide users to add WeChat friends and follow the public account
  • Picture Picture Reply
    One picture wins a thousand words, and automatically answers the pictures to solve customer problems
  • Text Text link reply
    Support to open any URL external link
  • Smart Smart Menu Reply
    Like the 400 customer service phone, customize your applet digital menu
  • Applet Applet Card Reply
    Is the applet card too complex? One click reply to specific card page
Special services for public accounts
Public account trigger session
  • Trigger session after following
  • Trigger session after scanning channel QR code
  • Click the custom menu to trigger the session
  • Trigger session when uploading location
Regular unlimited push
  • Regular push after fans follow
  • Regular push after fan dialogue
  • Push after code scanning
  • Click the custom menu to send a message
Template message push
  • Synchronize template messages and fan groups on WeChat
  • Customize template message content and color
  • View push tasks and close and open them at any time
  • Fan group transfer, synchronized to WeChat
Customize Menu
  • Consult designated customer service
  • send message
  • Jump applet
  • Jump to web page
Special services for small programs and games
Developer Mode

Featured function specially launched for small game developers to push messages to developers for direct processing view help

Applet card matching keywords

Remind users to send applet cards, automatically match keywords, and trigger replies view help

Keyword reply API

Allow to customize keywords and reply content, dynamically set keyword reply content, and customize play methods view help

Designated customer service

Remind users to send applet cards, automatically match keywords, and trigger replies view help

The same keyword maps different replies

Featured function specially launched for small game developers to push messages to developers for direct processing view help

API for receiving message reply

Remind users to send applet cards, automatically match keywords, and trigger replies view help

Mobile terminal voice, service number message push reminder
  • The fan message is pushed to the customer service through the service number template message The fan message is pushed to the customer service through the service number template message
  • View customer service messages anytime, anywhere View customer service messages anytime, anywhere
  • After offline, receive a fan message to remind customer service through voice reminder After offline, receive a fan message to remind customer service through voice reminder
  • Set push time freely to avoid disturbance Set push time freely to avoid disturbance
Mobile terminal voice, service number message push reminder
View data in multiple dimensions
Multidimensional statistics of customer service data, which is multi customer service
Management provides support
  • Provide rich indicators to make comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance Provide rich indicators to make comprehensive statistics on customer service workload, work quality and evaluation overview, and make customer service efficiency clear at a glance
  • Real time monitoring, full control of customer service Real time monitoring, full control of customer service
Open interface to facilitate connection with the original system of the enterprise
  • The fan message is pushed to the customer service through the service number template message When the enterprise system needs to acquire or push data, it can use the rich open interfaces in the system for docking
  • View customer service messages anytime, anywhere Customer data synchronization interface, unified login interface, etc., to help connect the original system of the enterprise
Open interface to facilitate connection with the original system of the enterprise
Satisfaction evaluation

Satisfaction evaluation

Customer service data statistics

Customer service data statistics

Intelligent distribution customer service

Intelligent distribution customer service

Customer service group

Customer service group

Keyword transferred to labor

Keyword transferred to labor

Customer service collaboration

Customer service collaboration

Session classification

Session classification

Customer service transfer

Customer service transfer

Designated customer service

Designated customer service

Delayed transfer

Delayed transfer

Served 200000+ Applets and public accounts help comprehensively improve operational data!

MISTINE
Colorkey
ochirly
The official flagship store of Pelaia
Mengniu Super Member
Yili Milk Powder WeMall
Iraq to the same city
Qingfeng Good Goods Hall
Shenzhen Vanke
Are you hungry
Meilian English
Ruixing Coffee
Real Kung Fu
Energetic Forest
Programming Cat Course Camp
Happy West Cake New Retail
Chow Tai Fook North China
Hero killing
Tangchen Beijian Tangxing
South Fund
Jiangsu Cloud Cabinet
Cargo puller
Snow City
Street electricity
Youdao Steam Class
Guming Tea
Balabala official service number
Longhu Shanghai Minhang Tianjie
Micro pulse health payment
Raffle assistant
One touch access
Guide to applet public account customer service system

Public account assistant

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Customer service system

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Enterprise WeChat

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Industry case

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  • Company profile: Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd. was established in August 2016. Its main business is the small program official account H5 intelligent customer service system, and the official account assistant. Since its establishment, it has served more than 200000 enterprises nationwide and won many praises

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Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd E ICP Bei 16019105-8

Egong Anbei No. 42011102001542

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During the use of Sesame customer service software, it is not allowed to endanger national security, reveal state secrets, or infringe upon the legitimate rights and interests of national social collectives and citizens. This product is prohibited to be used for illegal businesses including trojans, viruses, pornography, gambling, fraud, etc. Zhima Xiaoxiao Network Technology (Wuhan) Co., Ltd. can suspend or terminate its services in case of violation of regulations, and assist relevant administrative authorities to pursue and investigate.