common problem
Can it be customized?
Bird has some finished products, which can be purchased directly if there is a suitable one. It is mainly customized. First choose diamonds, then choose ring care. Total price=price of naked diamonds+price of care. No additional processing fee is required. The construction period will be extended to about 20-35 days in holidays
Northern Lights What diamond?
Aurora Borealis Diamonds are only 25% of the world's diamond raw stones that have passed multiple quality inspections. After being professionally cut by highly qualified technicians, they have reached IDEAL that exceeds EX cutting, and their reflectivity to light has reached 98%. They have better fire color and flicker. The certificates provided by Aurora Borealis are AGS certificates and GEMEX certificates.
Diamond 4C Introduction
The price and value of a diamond is determined by the 4C of the diamond. The so-called "4C" is the abbreviation of four English words beginning with C. It refers to the carat weight, clarity, color and cut of the diamond. You can easily understand the value and quality of a diamond by appreciating the four points of "4C".
Why are global diamonds so much cheaper than spot diamonds? Do you have a certificate?
Global diamonds are the first source of supply provided by diamond suppliers, which saves many intermediate links. You pay 20% of the deposit. We transfer goods from abroad. There is no backlog of goods, and the waiting time is longer. This is the reason why the global diamond price is lower
Can you help me set my own diamonds?
At present, when receiving diamonds with GIA certificate and waist code for more than 30 points, please call 4008800051 for details and make a reservation two days in advance (at present, only designated stores can handle it)
Can diamonds be recycled?
The bird has no identification and recycling services. You can seek help from other identification agencies and pawnshops
Can I return the deposit? Where can I go for reinspection?
If the product deposit is not returned or replaced without quality problems, we have completed the re inspection and issued the NGGC certificate, so you can rest assured. If you want to reinspect yourself, you need to go to a professional appraisal institution recognized by the state.
How much discount can I get when I buy a ring after becoming a member?
Discount rules of membership card: 1. The member discount is applicable to the second shopping consumption; Bare diamond discount is applicable to single 0.30ct (including 0.30ct) or more diamonds or diamond decorations, necklaces and ring supports; Jewelry discount applies to other products. 2. The member discount is only applicable to the purchase of regular products, not to designated products such as small for large business, special price products, global diamond, etc. Except for the special event description, the member discount will not be enjoyed together with other discounts. 3. Discount classification: diamond card: discretionary consumption,<points<100 (jewelry with 9.5% off naked diamonds) Silver diamond card: 100<=points<500 (jewelry with 9% off naked diamonds) Gold diamond card: 500<=points<2000 (jewelry with 8.5% off naked diamonds) Platinum card: 2000<=points (jewelry with 8.5% off naked diamonds)
What's the use of membership points?
Use of points: 1. Bonus points for gifts: You can log in to our official website bonus channel to select gifts and redeem gifts yourself. (Or call customer service hotline: 400-880-0051) 2. Log in to the bird official website points channel, participate in the points lottery, and get prizes. (For detailed rules, please refer to the activity rules) 3. Diamond Bird will hold point exchange activities from time to time, log in to the bird official website point channel, participate in point exchange activities, and exchange bird products. (For detailed rules, please refer to the activity rules)
Does the product maintain its value?
Diamonds with formal invoices and certificates are of certain value preservation. Diamonds with more than 30 points of main stones purchased at Diamond Bird can participate in the service of small to large transactions, so they are of value preservation. Generally, the heavier the diamond is, the stronger its value preservation is, and more than one carat is better.
