• New Guest Exclusive Activity Description

1. Definition of new customers

For the exclusive products for new customers, new customers refer to "customers who have never successfully purchased products in the financial supermarket". The financial supermarket refers to the "financial supermarket" column on the shopkeeper Qian's website and the "financial supermarket - financial management" column on the app. That is to say, new customers are not necessarily new registered customers. Those who have registered with the money manager or wallet but have not bought the financial products in the financial supermarket are also new customers.

2. Definition of exclusive products for new customers

Exclusive products for new customers refer to financial products (including but not limited to bank financial products, exchange products, etc.) that are only available for new customers to purchase, with higher income than ordinary products of the same type and term.

3. Exclusive product purchase qualification for new customers

Each new customer has the qualification to purchase exclusive products for new customers once. Once the purchase is successful, regardless of the value of the product, it is deemed that the qualification has been used, and even if the order is cancelled, the new customer exclusive product cannot be purchased again.

4. Difference between exclusive products for new customers and ordinary products

Except for different purchasable objects, other products are the same as similar products. For example, the first phase of the exclusive product for new customers, "the 11th phase of 2015 Tiantian Wanlibao X (exclusive for new customers) 91 days", and the same period of "the 11th phase of 2015 Tiantian Wanlibao X 91 days", except for the expected rate of return, other factors are the same, and the first purchase also needs to sign in person.

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  • Consumer complaint channels and handling procedures
Consumer complaint hotline: 40018-95561
General process of complaint handling:
Step 1
Consumer complaints
Step 2
Complaint handling organization transferred to complaint handling host organization
Step 3
The complaint handling sponsor shall investigate and verify the complaints and contact the complainant for communication and handling
Step 4
The host organization for complaint handling shall make a decision within 15 days (30 days for complicated cases, and another 30 days for extremely complicated cases after approval) and inform the complainant
Step 5
If the complainant disagrees with the handling result, he/she may apply in writing to the superior organization of the host organization for verification within 30 days from the date of receiving the handling decision
Step 6
The verification institution shall make a verification decision within 30 days from the date of receiving the verification application and inform the complainant
Step 7
If the complainant is not satisfied with the result of the settlement, he can apply to the financial consumption dispute mediation institution for mediation, or take arbitration, litigation and other relief channels