Scope of Services
(1) Product consultation
(2) Business consulting (purchase of products, waterproof construction, franchise agent, etc.)
(3) Construction technology consultation (construction, maintenance, technical scheme, etc.)
(4) Product authenticity inquiry and anti fake report
(5) Complaints and suggestions
a. Product quality, packaging, appearance, quality control, quality improvement, quality complaints, etc. b. Timely arrival of logistics services, intactness of goods after arrival, and other services involved in logistics. c. Complaints about disputes between customers, sales managers and agents.
(6) Consultation on other issues
Security check
1、 Query channel
At present, the certificate anti-counterfeiting code system is the only way for Dongfang Yuhong to check the authenticity of products, as shown in the following figure:
2、 Query methods and steps
Gently scratch the anti-counterfeit logo in the coating area on the right side of the certificate label, and scan the anti-counterfeit logo through WeChat.
3、 Query Results
1. The query result displays four information items: "genuine product prompt", "query time", "brand introduction" and "brand official website";
2. When querying for the first time, the query time is displayed as: the first code scanning time: x year x month x day x hour x minute, this code has been scanned: once;
3. In the second query, the query time is displayed as: the first code scanning time: x year x month x day x hour x minute, this code has been scanned twice;
4. For multiple queries, the query time is displayed as: the first code scanning time: x year x month x day x hour x minute, and this code has been scanned: x times;
Note: The anti-counterfeiting query system will be gradually switched to a new system in 2023. At present, the old and new labels are in the natural switching of inventory, and there are two systems during the switching. As shown in the figure below:
4、 Query exceptions
After scanning the security code, abnormal information is displayed or no information is displayed. Please contact the official customer service hotline of Dongfang Yuhong 400-779-1975 for confirmation.
Authorized stores
The operation of legal online stores must be authorized by the company's trademark, Click to view the list of authorized online stores of Dongfang Yuhong 。
service time
Engineering waterproof: 400-779-1975
Go to 1 for business consultation Monday to Saturday 8:00-20:00
Turn 2 product consultation 8:00-20:00 Monday to Saturday
Technical consultation on the construction of key 3 Monday to Saturday 8:00-20:00
Turn to the 4 key to report counterfeiting for 24 hours from Monday to Sunday
Turn to 5 to complain, Monday to Saturday 8:00-20:00
Waterproof for home decoration: 400-700-5756
Go to 1 to query the authenticity
Go to 2 key store query
Go to 3 key cooperation and join
Go to 4 key product consultation
Turn to 5 key maintenance and construction service
Go to the official flagship store for online shopping and after-sales
Other services of key 7
Working hours 8:00-20:00 from Monday to Saturday
Building repair: 400-995-8686
Complaint E-mail: tousu@yuhong.com.cn
Anti counterfeiting report: 400-779-1975 turn 4 key 24 hours a day
Complaints and suggestions: 400-779-1975, turn 5, Monday to Saturday, 8:00-20:00
Fighting against counterfeits and safeguarding rights
There is only one Oriental Rainbow in the world. We guard every user of Dongfang Yuhong. Purify the market environment and ensure that every user of Dongfang Yuhong can buy and use the real products of Dongfang Yuhong. We will actively crack down on all illegal acts of producing and selling fake and inferior products. We also welcome every member of the public to provide fake information.
(1) Reporting channel
Special line for combating counterfeits and safeguarding rights: 010-59031966, 13811709015, 400-779-1975, turn 4
WeChat report:
(2) Incentive policy
Thank you for your support for the rights protection of the Dongfang Yuhong brand. Once the report of counterfeit products is verified. Dongfang Yuhong will award you a prize for the anti counterfeiting guard. The amount of bonus varies from 1000 yuan to 50000 yuan, which is determined according to the quantity and scale of counterfeit materials investigated and dealt with. (Assisting in the investigation and punishment of fake factories, more generous rewards)
(3) Processing flow
The reporter found the fake goods
Provide reporting information through the above reporting channels
Our company will arrange professional anti-counterfeiting personnel to investigate and deal with
Reward the informer
(4) Solemn commitment
Dongfang Yuhong also solemnly promises to keep the informant's information strictly confidential and provide identity protection.
Purchase mailbox
cggyzx@yuhong.com.cn
