On October 1, 2019, Naqu Chengtou Hotel opened to welcome guests. At the same time, the Tibet Assistance Project Team of Zhejiang state-owned enterprise Zheneng Meiyuan Hotel Management Co., Ltd. entered Naqu and carried out one-year guidance and assistance. The hotel operation, safety management, customer service, administrative norms and other work were gradually standardized and standardized, and the hotel realized the beautiful vision of rising annual revenue. Today's Naqu Chengtou Hotel has already become one of the top hotels in the local area.

In order to effectively improve the comprehensive management and service quality of Naqu Chengtou Hotel, the first state-owned enterprise operated hotel in Naqu, effectively enhance its market competitiveness, and achieve orderly and sustainable development after opening, the ninth batch of Zhejiang state-owned capital aid cadres devoted themselves to planning, organizing, and implementing the preparation, operation, and management of Naqu Chengtou Hotel. With the support and help of the State owned Assets Supervision and Administration Commission of Zhejiang Province, we coordinated the management team of Zhejiang provincial state-owned enterprise Zheneng Meiyuan Hotel to settle in Naqu, deeply participated in the work before and after the trial operation of Naqu Chengtou Hotel, gave full play to our professional quality in the hotel management industry, based on dedication, implemented "point-to-point" assistance, and effectively improved the competitiveness of Naqu Chengtou Hotel in the industry.

Provide effective guidance and assistance to complete the hotel opening preparation. How to improve the service ability of hotel staff? How to improve the hotel business system? The project team of Zheneng Meiyuan Hotel Management Assistance to Tibet guided the standardization of catering, guest rooms and front desk during the trial operation period of the hotel with professional quality, and cooperated with the installation, commissioning and system training of the western soft system of the front desk. In just half a month, the team assisted the hotel in the formal trial operation.

Implement 7S management and create industry benchmark. Benchmarking the first-class hotel management in Zhejiang, the Zhejiang Meiyuan Hotel Management Assistance Project Team introduced the hotel 7S management concept in the process of assistance, organized 7S management and food safety and sanitation training for hotel managers, and built the first hotel in the local hotel industry in Naqu to implement 7S management. At the same time, the hotel's organizational structure was defined, the division of responsibilities was refined, the hotel was guided to do a good job in the development and acquisition of market customers, as well as various online and offline sales work, and the cooperation agreement with well-known websites such as Ctrip and Meituan was signed.

Establish a security framework and consolidate the security foundation. The Zheneng Meiyuan Hotel Management and Tibet Assistance Project Team has established the safety committee of Naqu Chengtou Hotel, formulated various management standards, improved the management system, organized and carried out special theoretical training on fire safety, practical drills on cooking oil pan fires and escape drills on guestroom floors, improved the hotel staff's awareness of fire safety, and ensured that the hotel has a sound fire security system and staff have the ability to self rescue from fires.

Adjust catering layout and launch theme buffet. The project team of Zheneng Meiyuan Hotel Management Assistance to Tibet launched a lunch and evening buffet activity in the hotel restaurant in combination with the actual business needs of the hotel, and explored to create a hotel buffet by trying the self-service business model. At the same time, employees are encouraged to actively participate in the promotion, boost the popularity, expand the publicity of the hotel, and improve the revenue of the hotel. In just half a month, Naqu Chengtou Hotel achieved a revenue of nearly 90000 yuan.

Standardize service standards and complete important reception. Since its opening, Naqu City Investment Hotel has received many important receptions from the Naqu Municipal Government, the Development and Reform Commission, the Propaganda Office, the Poverty Alleviation Office, and achieved a revenue of nearly 3 million yuan in three months. Especially for the important reception of 509, Naqu Chengtou Hotel, in accordance with the requirements of the reception office of the municipal government, urged the orderly implementation of all work. During the reception, the staff followed up and guided the whole process on site, paid attention to the service details in a timely manner, handled various emergencies, and successfully completed the reception work.

Moreover, the state-owned capital group contacted Zhejiang Tourism Investment Group to establish a long-term assistance mechanism. At present, the first batch of trainee of Naqu Chengtou Hotel who went to Zhejiang star hotels has completed training in Zhejiang. Through the "point-to-point" assistance, the competitiveness of Naqu Chengtou Hotel in the industry has been effectively improved, and the service brands of Zhejiang state-owned enterprises and Zheneng Meiyuan Hotel Management have been established in Naqu City and even in Tibet Autonomous Region, which reflects the high quality and standard of Zhejiang service industry and contributes "Zhejiang strength" and "Zhejiang state-owned enterprise wisdom" to the industrial assistance of Zhejiang state-owned enterprises.