"Thanksgiving Day, in this day full of gratitude and warmth, is also the day I most hope to express my deepest gratitude to Kunlun Health. This gratitude and gratitude comes from my dear aunt, the most One of the most important relatives. "
In March 2020, Ms. Ma's aunt insured the "Fuxiang Jinsheng Insurance Product Plan (Exclusive Version)" in Kunlun Health Insurance Guangdong Branch, covering various guarantees such as accidental injury, disease medical treatment, hospitalization allowance, outpatient medical treatment, serious disease, death and total disability. According to Ms. Ma, this insurance plays an important role in aunt's life An important role. Ms. Ma never really understood its value until October 2023 when her aunt left her due to a sudden cerebrovascular disease.
After receiving this heartbreaking news, Ms. Ma stayed awake all night and was at a loss. After dealing with things at home, Ms. Ma called the customer service hotline of Kunlun Health Insurance at the first time and got a quick and warm response from the staff on the other side of the phone.
After a careful understanding of the claims process, Ms. Ma realized that things were not as simple as expected. The aunt's beneficiaries include parents who are over 90 years old, illiterate husbands and two children who have just started working, and these families live in different cities. In particular, the elderly parents of the aunt were unable to come to Kunlun Health Insurance Company to handle the relevant procedures in person due to their old age and mobility difficulties.
The heavy blow of losing relatives and the practical problems in front of her, Ms. Ma felt helpless and anxious. She had known that insurance claims would be very complicated, but did not know how to start. In this difficult moment, the claim settlement staff of Kunlun Health Insurance not only provided Ms. Ma with professional services, but also became her intimate friends and Spiritual support. Through other online tools, they sent sincere comfort to Ms. Ma, helped her verify the beneficiary's information, and also simplified the claim settlement process. In the video calls again and again, the claims staff of Kunlun Health Insurance always patiently guide Ms. Ma to fill in the documents required for claims settlement, and actively help collect and remit General claim settlement information.
Finally, after Ms. Ma submitted all necessary claim materials, Kunlun Health Insurance Guangdong Branch paid the claim to the beneficiary's account in only three days.
When she learned that the compensation had arrived, Ms. Ma's gratitude could not be expressed in words. In her mind, Kunlun Health is not only a health insurance company, but also a friend who always thinks for customers and sincerely cares. Ms. Ma wrote a thank-you letter and sent it to Kunlun Health in person. In the letter, she said that in the process of handling claims, I have repeatedly felt Kunlun Health's concern and attention to customers, which also made me confident in Kunlun Health's service. Kunlun Health's work efficiency has made me very satisfied. I hope Kunlun Health Insurance can provide warmth and security for more people in need.
As Dong Qing said in The Reader: "Everything in the world is met, just like cold meets warm, rain; spring meets winter, years; heaven meets earth, eternity; people meet people, life comes". Ms. Ma firmly believes that the encounter with Kunlun Health is not only a coincidence, but also a fate. This journey made her learn to be grateful, and also let her have a deeper understanding of life.
The picture shows Ms. Ma's letter of thanks
As one of the first batch of professional health insurance companies in China, Kunlun Health Insurance has always been driven by the brand concept of "physical and mental well-being, health is the key". On the one hand, it continues to optimize the health management service system to provide more health protection for customers; On the other hand, the Internet is used as a means to provide diversified and integrated intelligent and convenient services to meet the needs of all kinds of customers, achieve rapid business processing in different places, and try to provide customers with health insurance products and services with attitude and temperature.
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