How to perform enterprise real name authentication for card opening

• Hello, card opening real name certification enterprises need to submit relevant information about operator real name certification to the customer manager of Home. The customer manager will contact them for specific matters, or consult [Online Customer Service].

How to use mall 1064 system for IOT card management

• Hello, you can log on to www.1064.cn and enter the management account and password for card management. Home 1064 management system provides such IoT card management functions as card management - card alert - group management - SMS template - SMS record - import and export record - separate sub account - transfer management - inventory management - empty card board management - payment and recharge. For details, please consult [Online Customer Service] or contact our service hotline 400-666-1064.

How to view historical transactions

• Hello, you can log in to User Center My Order to view historical orders.

Can I cancel or modify the order after payment and order submission

• Hello, you can cancel or modify the order after the user places the order, but before the home delivery. The user can log in User Center My Order to operate. For other questions, please contact [Online Customer Service].

Handling of violations

• Illegal order processing rules

  In order to maintain the rights and interests of users and the Internet of Things Card Home (wulianka. cn) (hereinafter referred to as Home), if the user has violated the order described in this rule, the user will accept the home to handle according to this rule.

  1、 The cases of illegal orders include but are not limited to the following:

  1. Embezzlement of others' account information, bank account and other information, or theft of assets in others' account;

  2. Actions that threaten the system security of Home;

  3. Using the home account registered by the software, or accessing or logging into the website of IOT Card Home for illegal user operation in any way not recognized by the home (such as robot software, spider software, crawler software, screen swiping software, etc.);

  4. The act of refusing to receive goods after placing an order includes but is not limited to the following circumstances:

  (1) The customer cannot be contacted for more than two times with the same or different accounts of the same user, and is rejected without justified reasons;

  (2) Other cases judged by IOT Card Home as false order or malicious order;

  5. Using software, technical means, order splitting or other means to register one or more IOT card home accounts for malicious ordering in order to obtain discounts, discounts, rebates, gifts, freight or other benefits;

  
  

  2、 In case of any one of the situations in the first article above, IOT Card Home will conduct one or more of the following operations on the illegal order:

  1. Cancel the order;

  2. No delivery;

  3. Intercept and recover orders that have been issued or shipped;

  4. The IOT Card Home has the right to recover, invalidate, prohibit, restrict or freeze the use of transaction funds after deducting the home's points and the points, coupons, gifts, etc. obtained in the first form;

  5. Delete or block illegal words, pictures or information;

  6. Suspend or stop the service;

  3、 Precautions

  1. In case of any illegal order specified in this rule, such as the order is cancelled, the goods are not delivered according to the set time, or the goods are not delivered, this rule will be followed;

  2. In case of any order violation specified in this rule, IoT Card Home will take measures such as canceling the order, refusing to deliver goods, not providing goods or services to customers, without any compensation or compensation.

  3. If the order is cancelled due to the illegal order in this rule, you can contact the online customer service of Home.

  
  

How to deal with wrong shipment

• Hello, if you confirm that the goods you received are not the goods ordered in your order, you can directly click [Online Customer Service] to apply for replacement, and professional after-sales personnel will accept your application.

7-day no reason return standard

• 1. "7-day return and replacement without reason" means that the real name authentication user of IOT Card Home initiates an application for after-sales return and replacement within seven days from the date of signing for the goods (calculated from 00:00 on the second day after the logistics sign for the goods, and seven days after 168 hours);

  2. The return and replacement of goods due to non quality problems of the home goods shall be borne by the seller. The quality problem of goods returned and replaced within seven days without reason is defined as the condition that the goods are damaged, incomplete or cannot be used normally due to their own quality problems;

  3. The returned goods shall not affect the secondary sales of Home (including no damage to the goods, no card inserted for activation, and if the goods have been activated for use, they do not meet the requirements of 7-day return without reason);

  4. The application amount of "7 days without reason return and replacement" is only limited to the commodity settlement amount actually paid by the buyer.

  
  

About freight

• In remote areas or under special circumstances, the user can specify a courier company. The company defaults to Zhongtong Express and Shunfeng Express for urgent delivery.