[Editorial Review of Workers' Daily]

Former title: Trade union post station "Shangxin", a warm two-way rush

Worker's Daily - commentator of China Industrial Network Wang Weiyan

We look forward to the emergence of more trade union post stations with outstanding services, activities and forms to serve a group of people and warm a city, fully release the "post station effect", and truly build the trade union post station into a beautiful brand serving workers and a new landmark of "Gong" brand.

Bus stops, "subway theme" stops, fitness stops, mobile stops... According to the WeChat official account of the All China Federation of Trade Unions, for some time, trade union stops across the country have been "updated" ——"There is no place to defend rights in labor disputes with enterprises, the gym is too far away, there is no place to exercise, there is no place to vent psychological pressure, and you want to find a quiet place to study after work... At the trade union post station, these problems are all solved for you." Small post stations are becoming "warm coordinates" in the city, connecting up "warm maps", and connecting the trade union "mother family" Our service is delivered to the staff at zero distance.

Outdoor workers, such as new employment workers, sanitation workers, construction workers, while guarding the good life of the city, are also facing practical difficulties such as "difficult to eat, drink, rest, and use the toilet". To solve these "key issues", the All China Federation of Trade Unions has issued the Notice on Promoting the Construction of Outdoor Workers' Service Stations since 2016, Put forward requirements for site construction. In July 2023, this work ushered in an "upgraded version", and the "Double 15 Project" of the trade union service station of "Trade Union Small Station Caring and Big Love" was launched. It was clear that by the end of 2023, the number of trade union stops across the country would reach 150000, and the 15 minute service circle of trade union stops in major cities and key urban areas would basically be cross covered. In January of this year, the goal of the "New Double 15 Project" for the construction of trade union stations was proposed, that is, 15% of the trade union stations will be promoted to become the most beautiful trade union stations, and 15% of the trade union stations will be upgraded to 24-hour intelligent stations.

The trade union post stations scattered in every corner of the city not only open up the "last mile" of serving outdoor workers, but also become a window to show the innovative vitality of trade union front construction, and constantly improve the cohesion of trade union organizations on workers and their influence in society. At present, 184200 trade union post stations have been built nationwide, serving 147 million workers and people, with an annual service of more than 1 billion people.

The secret of trade union post station's continuous "updating" and strength "circling fans" is hidden in the innovative practice of trade union post station construction in various regions.

Guided by the needs of outdoor workers, we make efforts in the depth and breadth of services. On the basis of inclusive services, some local trade union post stations adapt to local conditions and time to provide outdoor workers with customized services such as ideological guidance, entrepreneurship and employment, "Maple Bridge in the Park", and constantly refresh the "station" experience of workers. Considering the local climate characteristics, the labor union post station in Nanning, Guangxi, is even equipped with a dryer to facilitate workers to dry clothes in rainy days.

Innovate the "construction, management and use" mode, and promote the transformation of the post station from "whether there is" to "whether it is good or not". In order to build, manage and make good use of the trade union post station, the trade unions around the country have explored a lot of experience. The Guizhou Federation of Trade Unions has explored and formed a variety of trade union post station construction modes, such as "self built by trade unions", "independent trusteeship", "self built by enterprises", "joint construction of industry and enterprises", and "store supported station"; The Shanxi Provincial Federation of Trade Unions continued to make efforts in construction standards, online management, evaluation and delisting; The Anhui Federation of Trade Unions entrusted a third-party organization to evaluate the construction of the provincial trade union post station through on-site unannounced visits and online questionnaires.

With the help of new technology, it can add "wisdom" and improve the sense of gain and happiness of employees. In Fujian, Hunan, Heilongjiang and other places, after completing the ID information registration, outdoor workers can enter the trade union post stations throughout the city by scanning their mobile phones or directly brushing their faces. This kind of 24-hour warm service has turned many workers from "first time customers" to "repeat customers".

Behind the continuous "updating" of the trade union post, there is a two-way rush of service and demand, the "mother family" of the trade union and outdoor workers. The precise services that hit the pain points and difficulties of demand made workers feel the warmth at their fingertips. Many express boys, take away boys and other community service volunteers have injected new vitality into urban grassroots governance.

The brand work of trade union service staff, including the construction of trade union post station, should "stick" to the staff. The key is to take the needs of the staff as the starting point and foothold, provide active service, front service and precise service, and constantly innovate the service content and mode to meet the new needs and expectations of the staff. At the same time, we should closely follow the characteristics of workers' work, improve the construction of online service platform, and let the majority of workers better understand, yearn for and enter the trade union while enjoying services through the integrated development of online and offline work.

The demand of workers is changing day by day, and the service of "mother family" is constantly innovating. We look forward to the emergence of more trade union post stations with outstanding services, activities and forms to serve a group of people and warm a city, fully release the "post station effect", and truly build the trade union post station into a beautiful brand serving workers and a new landmark of "Gong" brand.