[My mother and family are warm]

Original title: 131 spiritual care ambassadors of Beijing Branch of China Minsheng Bank "on duty" (introduction)

The "last mile" of psychological care through the "heart station" (theme)

Worker's Daily - reporter of China Industrial Network Lai Zhikai Correspondent Su Mengdi

"I didn't expect to do such a meaningful thing outside of work." Guo Yi of Fuxingmen Sub branch of Minsheng Bank was honored to be one of the first representatives of the Labor Union of Beijing Branch of Minsheng Bank of China in the field of spiritual care ambassadors.

In 2023, the Labor Union of Beijing Branch of China Minsheng Bank launched the heart care ambassador project for the whole bank. After selection and recommendation by the grassroots trade union groups, 131 backbone workers from 102 business organizations and 29 departments became the first batch of soul care ambassadors. Li Jing, Vice Chairman of the Labor Union of Beijing Branch of China Minsheng Bank, said: "As a caring, responsible and responsible backbone carefully selected by various institutions, the team of spiritual care ambassadors has become the main force of the branch labor union to open up the" last mile "of employees' spiritual care."

Mind care area, mind relaxation area, body and mind decompression area, yoga release area... Walk into the staff home of Minsheng Bank Beijing Branch. The entity "mind station" composed of four independent divisions is the most distinctive area here. At present, this 280 square meter "Soul Posthouse" is providing services for more than 4000 employees of the bank. In 2020 and 2021, the Labor Union of Beijing Branch of China Minsheng Bank "Soul Relay Station" was rated as excellent "Staff Soul Relay Station" by the Beijing Financial Trade Union for two consecutive years, and in 2022, it was rated as excellent "Staff Soul Relay Station" by the Beijing Federation of Trade Unions.

"Only when the employee happiness index is high, can the organization have better combat effectiveness, cohesion and productivity. Minsheng Bank Beijing Branch adheres to the concept of" people-oriented "and embeds mental health care into the" central nerve "of enterprise management." Li Jing said.

In recent years, the Labor Union of Beijing Branch of Minsheng Bank has been committed to building a "home culture" and making the Labor Union a "happy home" for employees. Adhering to the concept of "people first", the Labor Union of Beijing Branch of Minsheng Bank has established a "three senses" working system aimed at improving the sense of safety, happiness and value of employees.

On this basis, in order to achieve real-time intervention on employees' psychological problems, the Labor Union of Beijing Branch of Minsheng Bank provided one-on-one psychological counseling services for all employees, and cooperated with the Human Resources Department to carry out a series of offline workplace stress relief lectures, innovate work models and methods, build a "cloud classroom" platform, build a spiritual harbor for employees, and teach through practical stress relief methods, Empowering the employees' spirit and helping them become happy "people living".

Li Jing said: "The spiritual care ambassador is an important part of improving the happiness index of employees. Through the positive actions of the spiritual care ambassador, the work atmosphere of friendship, mutual assistance, positive, solidarity and cooperation will be created for the organization and team, which will greatly promote the healthy development of the organization."

The Heart Care Ambassador Project is a successful attempt by the Labor Union of Beijing Branch of China Minsheng Bank to effectively solve the problem of the radiation range of the Heart Posthouse. In order to better extend the function of the Soul Relay Station to every employee in need of help, the Labor Union of Minsheng Bank Beijing Branch actively communicated with the superior labor union, and with the help of the Capital Staff Psychological Development Center of the Staff Service Center of Beijing Federation of Trade Unions, it was finally determined to establish a team of soul care ambassadors.

In order to make most of the soul care ambassadors who do not have a psychological foundation quickly improve their professional level, the Labor Union of Minsheng Bank Beijing Branch, after consulting and understanding from various sources, conducted full communication and discussion with a number of institutions with psychological training qualifications, and finally selected the Department of Psychology of Beijing Normal University as the cooperative institution.

The teachers from the Labor Union Project Team of Beijing Branch of Minsheng Bank and the Psychology Department of Beijing Normal University have devoted a lot of energy to the curriculum design, to meet the actual needs of financial workers as much as possible, to help the ambassadors of spiritual care master psychological knowledge as soon as possible, to select real cases in the financial field, and to master psychological communication skills and practical skills in crisis management.

Through the training, the Ambassadors of Caring for the Heart have a deeper understanding of their duties and missions, and have a new way to do a good job of psychological health counseling for employees in various institutions. They will become the key roles of various institutions in creating a positive and healthy psychological environment and a harmonious and warm working atmosphere, and defend the first line of defense for timely finding psychological problems of employees and ensuring the healthy and stable development of institutions.

"Next, the branch labor union will continue to strengthen the construction of the team of spiritual care ambassadors, build a solid defense line of psychological care services for employees, and provide all-round services for the mental health of the majority of employees." Li Jing said.