Original title: Full coverage of 18 communities in Tiangongyuan Street (quotation)

Timely solve people's worries (theme)

Photographed by Gao Yuanwen, a reporter of Beijing Daily

The two-dimension code of "You Scan Our Office" in front of the building of Tiantanghe Community allows residents to scan the code and submit their appeals.

"Since the two-dimension code of" you can scan our office "was posted in front of the unit door, the community will respond immediately to any demand directly by scanning the code, which is much more convenient." Mr. Han, a resident of Tiantanghe Community, reported to this newspaper that the community had posted a two-dimension code of "you can scan our office" on the unit door of each building last year, which is convenient for residents to meet the community's public services, livelihood needs Property management and other matters. Mr. Han once scanned the code and reported that the lawn in the community was often trampled by pedestrians. Soon after the problem was submitted, the community took the lead in installing a new fence for the green belt.

Tiantanghe Community was built in the 1980s. There are 3045 permanent residents in the community, including more than 2400 people over 60 years old. It is not only an aging community, but also a typical old community. Since 2022, when the renovation of the old residential area was launched, the streets and communities went door to door to understand the demands. Through a series of projects such as repairing the exterior walls, repairing roads, and increasing parking spaces, many pain points and difficulties in the old residential area were solved, and the quality of life of residents was greatly improved.

The major contradiction has been solved. How to further collect the needs of residents and constantly improve the service level has become the focus of the current work of Tiantanghe Community. With the help of the street, the community posted a QR code on the unit door of each building last May, and residents can scan the code to submit any suggestions or appeals. The reporter saw that the "You Scan Our Office" page can fill in the question category, contact number, reflected content and other information. After submission, the community will arrange staff to handle it.

Liu Fengling, secretary of the Party branch of Tiantanghe Community, said that residents have diverse demands, and even for the same thing, they have different ideas. For example, around the greening of the community, residents in the south area feel that trees are shading, residents in the north area feel that there are not enough trees, and residents in the east area hope that the community prune the branches. In this regard, Liu Fengling said, "The community will fully listen to everyone's opinions and negotiate to solve them." Data shows that since the launch of "You Scan Our Office", Tiantanghe Community has solved 152 problems.

It is understood that "you sweep our office" and "one yard on the first floor" have achieved full coverage of 18 communities in Tiangongyuan Street. Lin Shaohua, the person in charge of the Tiangongyuan Neighborhood Citizen Appeal Handling Center, told the reporter that after the residents scanned the code and submitted their appeals, the community commissioner was responsible for sorting out the types of problems. If the community could solve the problems, the grid clerk in charge of the building would learn about the situation from the residents and coordinate the handling. If the community cannot solve the problem, the street will coordinate the relevant departments to follow up by "whistling".

In the process of vigorously promoting "you sweep my office", the street also took into account the inconvenience of the digital divide for the elderly. Lin Shaohua said that many elderly people can't use smart phones, let alone scan codes to fill in appeals. For this reason, community staff left the neighborhood committee phone number for the elderly by delivering refrigerator stickers at home. "The elderly can call the community directly when they encounter difficulties."

"'You sweep my office' is a supplement to the 12345 hotline, which reflects the transformation of street and community work from handling complaints immediately to handling without complaints," said Lin Shaohua. It is understood that in 2023, the street will receive 653 appeals from residents through "You Scan Our Office", which has been resolved. As of May 16, 343 residents' appeals have been collected this year, and 298 have been resolved, with a resolution rate of 86.9%.