[Engineering Road · Special Topic]
The original title: The happiness from "talking" is only due to the platform set up by the trade union
"Thanks to the platform of 'employees talking about things', I would have quit my job and gone home now." Huang Xiaoqin, an employee of Rongchang Garden Company in Guyuan City, Ningxia Hui Autonomous Region, said with emotion when talking about his difficulties not long ago and finally being able to solve the problem properly.
In 2023, Huang Xiaoqin's daughter enrolled in primary school. She asked for leave to pick up her children every day, which seriously affected her work, and she was helpless to resign. Later, she came to the "staff gossip room" of the company's trade union and told the chairman of the trade union about her troubles. The trade union of the company reflected her situation to the Guyuan Federation of Trade Unions. Under the joint coordination of the city and the trade union of the company, the company specially adjusted Huang Xiaoqin's position.
Since 2021, Guyuan General Manager has implemented the system of "employees telling stories" among enterprises throughout the city, which has unblocked the communication channels between employees and enterprises of small and medium-sized enterprises, effectively resolved conflicts and disputes, and promoted the harmonious development of local labor relations.
In recent years, in addition to Guyuan, Ningxia, in Zhejiang, Shandong, Hebei and other places and in some enterprises, a similar system of "employees telling the truth" has also been explored and implemented, which helps to build bridges between employees and enterprises.
Guyuan, Ningxia
Establish closed-loop workflow
In 2021, the General Manager of Guyuan City tried to implement the system of "employees telling stories" in some enterprises and achieved initial success. At the beginning of 2022, the General Manager of Guyuan City issued the Implementation Opinions on the Implementation of the Work System of "Employees' Speaking" to promote enterprises and institutions across the city to generally establish the work system of "employees' speaking".
The municipal general manager made it clear that "employees talk about things" centered on the difficult things in production and life, practical things involving the immediate interests of employees, and major events in the development of the unit, to guide employees to say "interest demands", "contradictions and disputes", "psychological needs", and "good policies". At the same time, trade unions at all levels are required to formulate and implement the "eight haves" construction standard of "having a workplace, signs, work system, a hotline, a mailbox, a shift worker, a record book, and a bulletin column", and establish closed-loop work processes and relevant work systems. At the same time, it is required to establish a feedback and publicity mechanism, and at least one to two fixed times shall be determined every quarter as the evaluation day. In addition, it can carry out the evaluation and evaluation of handling results in combination with the staff congress or the member congress. The trade union at the higher level shall supervise and inspect regularly and irregularly, and the inspection results and evaluation shall be taken as the important basis for the star rating of trade unions at all levels and the evaluation of trade union cadres.
Since the promotion of "employees talk things", it has received positive responses from local enterprises and employees. The trade unions of enterprises should innovate the way of "employees' speaking" according to their own actual conditions, achieve the "three combinations" of individual and collective speaking, offline and online speaking, regular speaking and temporary speaking, widely collect opinions and suggestions on difficult assistance, technological innovation, management innovation and other aspects, and handle them separately.
A group of enterprises such as Ningxia Fuyuan Industrial Co., Ltd., Ningxia Tianbao Guyuan Transportation Co., Ltd., and Ningxia No.4 Construction Company have helped employees "say" that they have received a number of benefits such as seniority awards, starting fees for the Spring Festival, and paid tourism. The labor union of Ningxia Changyao Liangsheng Pharmaceutical Co., Ltd. "said" that the employee innovation, excellence creation and excellence training plan project was coming, and the labor union of Pengyang Hongtai Testing Company "said" that the employee quality improvement fund subsidy project was coming. At present, 420 "staff talk rooms" have been set up among all enterprises in Guyuan, and all of them have played their due role.
Ningbo, Zhejiang
Go hand in hand online and offline
Since 2019, in many enterprises in Ninghai County, Ningbo, Zhejiang Province, there has been a special "staff talk" studio. Here, the person in charge of the enterprise will regularly and fixedly wait for the employees to come to the door, so that the employees can put forward their demands and say at any time if they have any complaints. The channel for employees to participate in the democratic management of enterprises is expanding from the annual workers' congress to daily and real-time communication.
According to the general requirements of Ninghai County, the studio must have "eight things": a workplace, signs, work system, a hotline, a mailbox, a shift sheet, a record book and a bulletin board. The enterprise can set up a separate place to set up a "staff talk" studio, or it can set up a "staff talk" studio relying on the existing trade union chairman office or conference room. At the same time, we should open a hotline, establish WeChat groups, nail groups QQ groups are convenient for employees to "say things" anytime and anywhere.
Generally speaking, the trade union cadres of enterprises are arranged to receive in a centralized manner every Friday, usually during the noon break or within an hour after work in the afternoon. Employees can reflect their work and life demands or the company's business management opinions and suggestions, including employee rights, safety production, service quality, etc. For the employees' demands and matters within the scope of the trade union's functions, the reply shall be given on the spot or within 5 working days; For matters not within the scope of trade union functions, the trade union shall actively contact, communicate and coordinate with relevant functional departments, and give replies on the spot as far as possible. If it is impossible to reply on the spot, the trade union will promptly transfer it to the office for further supervision and reply within 7 working days.
Today, "employees say things" has taken root in many enterprises in Ninghai, forming a standardized system.
Ji'an, Jiangxi
Construction in three stages
Since 2014, the Ji'an City Federation of Trade Unions in Jiangxi Province has taken the lead in contacting employees to strive for excellence, unblocked and widened the channels for employees to express their demands, and comprehensively carried out the construction of the "staff lobby" in the city's staff service center. In order to unify standards and plan comprehensively, Ji'an City always adheres to local conditions, and divides 13 counties (cities, districts) into three grades according to the actual situation and economic development level of each county (city, district): normative, requiring good fixed places, and all systems are made into high standard bulletin boards; Ordinary type, requiring a separate fixed place and various systems on the wall; Simple type, which can be shared with other offices. It is required that the staff office should have "five things": signboard, flow chart, duty sheet, record book and case handling result register.
Ji'an Municipal Federation has established a leading group headed by the main person in charge of Ji'an Municipal Federation of Trade Unions to supervise and lead the establishment and operation of the "Staff Affairs Office". The Thursday of the first week of each month is fixed as the day for employees to talk. The cadres of Ji'an City General Office go to the "talking room" to listen to the employees' talk face to face, help the employees to solve the practical problems in life, solve them on the spot if they can, and give clear answers to the parties if they can't solve them on the spot. After studying the solutions, they will give feedback in a timely manner and make the results public. The construction of the "storytelling room" will be included in the year-end target management evaluation of each county (city, district). The leading group members of Ji'an Federation of Trade Unions will form an assessment team to score the annual work of the "storytelling room" in each county (city, district) on the spot and rank it. If it fails to meet the standard, it will be rectified within a time limit. If it fails to meet the standard, it will be disqualified from judging and selecting the best because of poor work and incomplete task completion.
Lujiatuo Mine of Kailuan Group
Read the "Three Character Code" of the Hearing and Visiting Office
Since 2018, the trade union of Lujiatuo Mining Company of Kailuan Group has established a "committee for explaining things" for employees, which allows employees to speak their minds and solve problems, promoting enterprise harmony.
In order to give full play to the role of the "committee for explaining matters", the trade union of the company requires the trade union of all secondary units to set the duty day of the trade union chairman as the reception day for workers, and the trade union office as the reception room for workers. The chairman and members of the trade union receive workers or answer calls to talk with workers. Implement the first question responsibility system, require the receptionists to be responsible to the end, register, classify and reply to the employees' voices, and solve the problems on the spot if they can; If the problem cannot be solved on the spot, it shall be transferred to the relevant responsible person according to the employee's demands, requiring them to complete within a time limit and give timely feedback. At the same time, we regularly invite group supervisors, safety officers, women workers' safety assistants and staff representatives to exchange public opinions, understand and grasp the employees' thoughts, needs and expectations, and conduct scientific analysis, so as to provide reference for the introduction of relevant measures to warm their hearts and minds.
The information liaison officers all over the grass-roots units are the "eyes" of the "committee of explaining things and explaining things". They pay attention to their words and expressions before the shift, strengthen walking and patrolling in the shift, and do practical communication and exchange at the end of the shift. If they find problems in the employees' thoughts, emotions, and work status, they will report them in time to take targeted measures.
At the company level, the labor union opened a hotline, set up a suggestion box, set up a WeChat group, and set up a public column to ensure that employees can express their feelings in various forms. By reading the "three word formula" of "listening, visiting and handling", the company's labor union really knows the number and situation, knows the difficulties and difficulties, gathers people's hearts and inspires enthusiasm, and achieves 100% acceptance rate of visitors and satisfaction rate of employees.
Make up a story
The system of "employees talking about things" takes employees as the main body, takes "things" as the key, and focuses on helping to solve the problems of employees' difficulties and anxieties. It is an innovative form of democratic management of enterprises, and is of great significance for exploring the participation of trade unions in social governance and promoting the construction of harmonious labor relations under the new situation. Therefore, the more such "staff talk room", the better.
(Picture source: WeChat official account of Jingyuan County Financial Media Center, and WeChat official account of Ninghai Labor Union)
