[squatting diary]
Original title: We went into the express outlets to learn about the daily work of the little boys and the story behind the delivery of express - (quotation)
Escort the delivery boy in rain or shine (theme)
Rkatsiteli
Wednesday, April 24th Sunny
At two o'clock this afternoon, our team came to the Jing'an store of Yuantong Express in the central city of Shanghai to conduct field research and experience the express work. This network is not big. A conveyor belt extends from the door to the house. There are high and low shelves around the house. A room beside the door is the customer service and administrative office area. During the lunch break, two express boys were eating boxed lunch beside the conveyor belt, and several boys were resting on the table beside the shelf.
The person in charge of the outlet, Master Chen, and his wife received us warmly. "Since 2003, we have left home to Shanghai to deliver express goods. At the beginning, we can earn several yuan or even more than ten yuan for a single order, but now we can only earn two or three cents for a single order. The competition is too fierce." When it comes to express goods, Master Chen gushes. While talking, a truck pulling goods from Baoshan sorting center stopped at the door, and the express boys immediately gathered on both sides of the conveyor belt and began their busy work. Two people stood in the carriage and carried the express onto the conveyor belt, while the others quickly sorted out the express in their own delivery area according to the face order code. In less than 20 minutes, a car of express delivery finished sorting, followed by scanning and packing.
Xiao Zhang, the younger brother of the "post 00" express, attracted our attention. Xiao Zhang is 23 years old, which is his fifth year as a courier brother. He skillfully packed the express code neatly into the large packaging bag, leaving as little space as possible. Master Chen told us: "The distance of express delivery and the route of delivery should be considered when packing, so as to improve the efficiency of delivery. Xiao Zhang is a quick worker, and can deliver nearly 400 orders every day."
During the communication, Xiao Zhang told us that he felt that the daily delivery of express goods was very substantial, but the headache was that some customers transferred their dissatisfaction with the business to the courier. He hoped that more communication and understanding could be achieved between the customer and the courier.
At more than 3 p.m., Xiao Zhang got on the battery car and was ready to leave. I took a picture of him with my mobile phone. Although I was sandwiched in the middle of a stack of express deliveries, I could still see his bright smile.
Express delivery is an important part of city operation. The express brother rides the battery car to every corner of the city every day, rain or shine, bringing great convenience to our life. This time, I deeply realized that behind the smooth delivery of each express, there are countless couriers' sweat and efforts. As the "mother family" of employees, we should pay close attention to and actively reflect the demands and difficulties of the express delivery boys, provide them with more considerate and accurate services, promote their living and working conditions to improve continuously, and let their efforts and contributions get more respect and return.
(Author's unit: Grass roots Work Department of the General Assembly)
