Improve enterprise brand strength

• ·In the market competition, how can an enterprise unify its service image, stand out from its competitors, and compete with well-known enterprises?
• ·How can customers feel that the enterprise is large in scale and orderly in management when they call the enterprise?
• ·How to effectively manage and supervise telephone answering personnel and improve customer service quality?

Recommended 400 platform function applications:

• Enterprise Welcome

  Hello! Welcome to call * * * Company, which is mainly engaged in * * *. The phone is being connected, please wait... "

  The enterprise welcome speech (RBT) is an enterprise's voice business card, which uses personalized voice instead of monotonous ring tone. While waiting for the connection time, it brings greetings to customers, conveys the true information of the enterprise, increases customer trust, and customizes the enterprise personalized voice. You only need to provide text content, which is recorded by professional broadcasters through the recording studio.

  Functional experience
• IVR voice navigation

  "Hello! Welcome to call * * Company" "Consultation * * Please press 1, * * Please press 2, * * Please press 3..."

  When the customer dials the 400 number of the enterprise, he will hear the above prompt voice, and the system will automatically transfer the call to the corresponding department, or voice mail, fax, and enterprise introduction recording according to the customer's key selection. IVR voice navigation is a common function of enterprise call centers, which avoids the trouble of manual call forwarding and greatly improves the service efficiency of enterprises.

  Functional experience
• Announce customer service number

  "Hello, the job number is * * for you!"

  Before providing manual service for 400 incoming customers, the system will automatically broadcast the job number assigned for each customer service personnel in advance, and enter the call between both parties. In order to ensure the quality of service, the call may be recorded. The broadcast function of the customer service number is a common application of the call center of large enterprises, which reflects the image of a large enterprise with standardized and orderly management, and is a better choice to enhance the image of the enterprise.

  Functional experience
• Service score

  "Hello! Please rate this call service. If you are very satisfied, please press 1. If you are satisfied, please press 2. If you are not satisfied, please press 3."

  Before the customer hangs up, the system will automatically play this voice to the customer, so that the customer can make a key evaluation on the satisfaction of this call, and the evaluation results will be recorded to the corresponding customer service personnel. This is the common practice of a standardized and orderly customer service center, which enables the company to find problems in time, plays a very good role in monitoring and evaluating customer service personnel, and improves customer service awareness and service level.

  Functional experience
• Voice mailbox

  "Hello! It's time to get off work (or the seats are all busy now). Please leave a message after the beep, and we will contact you as soon as possible!"

  When the enterprise is at off duty time or the agents are busy or unable to answer, customers who dial 400 will be transferred to voicemail, and the message can be recorded automatically. Users can log in to the platform or download to the local store, so that enterprises can process message information in a timely manner. The 7 * 24 voice messaging service ensures that enterprises can lose any 400 calls at any time and under any circumstances.

  Functional experience
• Intelligent call distribution

  Enterprises can set 400 phone call answering and distribution modes for customer service agents according to actual needs. There are three modes: ① "Answer in sequence": Answer in priority according to the order of binding numbers, so as to ensure that customer service personnel with strong business ability can give priority to answering customers' calls, and improve customer service efficiency and transaction rate. ② According to "average answer": the number of calls answered according to the bound number is evenly distributed to all customer service personnel, ensuring equal workload of customer service personnel and greater fairness in performance evaluation. ③ Press "random answer": the system distributes irregularly.

  Functional experience
• Call recording

  The system automatically records every 400 phone calls and saves them for 3 months by default. During the storage period, users can listen to the recordings online or download them to local stores at any time. The call recording function is an important basis for enterprises to supervise customer service quality and analyze problems, and also provides evidence for handling customer disputes and complaints. The call centers of major enterprises are equipped with sound recording systems. The call recording function is a powerful auxiliary tool to improve enterprise management standards.

  Functional experience