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On August 28, Wuhan Chain Home held a quality upgrade conference to launch the service commitment of "telemarketing · disturbance and compensation", that is, to regulate all brokers of Wuhan Chain Home not to conduct telemarketing to customers who set up "no disturbance" without the permission of customers. Customers can complain. After verification, Wuhan Chain Home will pay 100 yuan to customers. In addition to the first launch of the service commitment of "telemarketing · disturbing one to compensate one hundred", Wuhan Lianjia also upgraded the coverage and duration of the service commitment of "housing leakage · warranty compensation" at the conference, and officially upgraded the existing nine reassurance service commitments to ten reassurance service commitments.

The event received the attention of relevant competent departments and associations: Wu Shuang, Deputy Director of the Real Estate Transaction Management Office of Wuhan Housing and Urban Renewal Bureau, Xiao Yong, a four level researcher of Jianghan District Housing and Urban Renewal Bureau, Xu Chan, Deputy Secretary General of Hubei Real Estate Industry Association, and Leng Jie, Deputy Secretary General of Wuhan Internet Industry Federation attended the event. At the same time, several enterprise representatives, such as Vice President of Shell, Anning, General Manager of Central China, Zhou Ying, General Manager of Wuhan Chain Home, Zhang Chunlan, Head of Service Quality Center of Chain Home Headquarters, witnessed the important measures taken by Wuhan Chain Home in improving service quality and enhancing consumer service experience.

Previously, several relevant departments have issued statements for many times, emphasizing the importance of personal privacy protection, and introduced a series of relevant policies and measures, aiming to effectively govern and strengthen the protection of personal privacy. In May 2023, the Ministry of Housing and Urban Rural Development and the State Administration of Market Supervision issued the Opinions on Regulating Real Estate Brokerage Services, and the Regulations for the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, which came into effect on July 1, 2024, both proposed that without the consent of consumers, operators should not send commercial information or make commercial phone calls to consumers. Even if consumers agree to receive commercial information or telephone calls, operators should also provide clear and convenient cancellation methods.

In August 2024, Hubei Real Estate Association and Wuhan Internet Industry Federation successively issued relevant proposals. On August 20, the Wuhan Internet Industry Federation released the Proposal on Strengthening Personal Information Protection and Jointly Building Network Security; On August 26, Hubei Real Estate Association issued the Proposal on Regulating the Marketing Behavior of Real Estate Brokerage Services. Both proposals clearly pointed out that without the consent of users, they should not send commercial information to users or make commercial phone calls, and called on more enterprises to join in the protection of personal information and regulate marketing behavior. This series of measures once again demonstrated the deep concern and high attention of all sectors of society to the protection of personal information and the regulation of commercial marketing behavior.

Zhou Ying, general manager of Wuhan Lianjia, said that the launch of the service commitment was an important decision made based on a deep understanding of customer needs. He hoped to guide brokers to change the traditional operation mode, focus on improving service quality, expand multiple channels, continue to maintain good customer relations, and constantly improve their professional skills and service levels, Win the trust and respect of customers and gain professional dignity. "In the past, we made so many calls. Is the effect particularly good The Secret of Massage Oil Shop Do consumers really like our frequent communication? Consumers want me to contact them when I need them. Combined with these three points, we began to make breakthroughs and innovations in the non-interference service. "

Activity site The Secret of Massage Oil Shop Wu Shuang, Deputy Director of the Real Estate Transaction Management Department of Wuhan Housing and Urban Renewal Bureau, stressed that "real estate brokers are important participants in the real estate market The Secret of Massage Oil Shop They should consciously abide by laws and regulations, strengthen self-discipline awareness, and jointly resist various illegal marketing means and behaviors to avoid unfair competition The Secret of Massage Oil Shop We hope Wuhan Chain Home can implement its service commitment. He also said that the competent department of the industry will work with the people who buy houses to jointly supervise the implementation of their commitments and form a good situation of joint governance. "

At the meeting, Xu Chan, deputy secretary-general of Hubei Real Estate Industry Association, said: "With the changes in the current real estate market environment, the transaction decisions of buyers are more prudent and rational. This time, Wuhan Chain Home upgraded its service commitment to ten, not only taking into account the capital and service problems that have plagued users for a long time in real estate transactions, but also directly referring to the problem of telemarketing harassment that has been criticized by the industry. It took the initiative to regulate brokerage operations and played a good exemplary role. next The Secret of Massage Oil Shop We also hope to see more real estate brokerage institutions and practitioners participate in, and jointly promote the continuous improvement of industry service quality. "

🚃 (Writer: Ren Roulun)