Ec Customer Communication

Ec client It is a software specially built for enterprises that integrates communication, telephone, customer service, SMS, etc. It has won Tencent's strategic investment

Ec client features

Website customer service

On the website, EC provides simple and convenient website customer service, sets receptionists for the website, and enterprise personnel can actively invite visitors to talk, communicate online in real time, and improve the conversion rate of website traffic.

call center

On the corporate switchboard, EC provides a powerful call center for enterprises based on 400 telephones, supports 160 seats, polling, automatic switching of working hours and other functions, enables employees to receive every call professionally, and improves the conversion rate of telephone consultation.

Customer management system

EC will automatically record and manage customer information, whether website visitors or incoming calls for consultation. Over time, it will automatically form the company's advertiser database. It will not lose any consultation customers, any consultation details, and no longer worry about the loss of advertisers caused by staff replacement.

Telephone, SMS, fax

EC has integrated a variety of communication tools commonly used in office, such as telephone, SMS, fax, email, instant messaging, etc. Employees can maintain customers in batches and colleges with just a click of the mouse, and business owners can master and manage customer follow-up in real time.

Marketing analysis system

EC provides analysis charts that clearly reflect customer information and dynamics by analyzing advertising flow and customer communication, realizes visual management of customer development process, and gradually forms the key core competitiveness of the enterprise.

software documentation

In the era of e-commerce, enterprises get hundreds of visitors through advertising every day, but lack of effective management, resulting in more marketing investment and more waste. EC is an expert in customer communication and management of e-commerce. With EC, enterprises can easily establish an efficient customer service center without adding any hardware, receive customers professionally, contact customers, accumulate customers, analyze customers, and comprehensively improve the conversion rate of advertising, so that enterprises can adapt to the development of e-commerce.