Taobao, as the largest online shopping platform in China, has attracted numerous businesses to settle in, and the competition is becoming increasingly fierce. For Taobao stores, scoring is a measure Taobao store reputation And service quality. So, how many orders will be scored in Taobao? This article will discuss this issue in detail and share how to improve the score of Taobao stores.
1、 How many orders will be scored in Taobao?
The scoring system of Taobao stores is calculated according to the buyer's evaluation of the seller. Generally speaking, only when Taobao stores accumulate a certain number of orders will scores appear. There is no fixed standard for the specific number of orders to be scored, because it depends on many factors, such as the quality of the order, the buyer's evaluation habits, etc.
However, according to the regulations of Taobao platform, the score is usually displayed only after the store has accumulated a certain number of effective evaluations. These effective evaluations usually require buyers to evaluate within a period of time after purchase (such as 15 days), and the evaluation content should comply with the provisions of Taobao, and should not involve false transactions, malicious evaluation and other violations.
2、 How to improve the score?
Providing quality products and services: this is the basis for improving the score. Businesses should ensure the quality of the goods they sell, and provide accurate descriptions and clear pictures of the goods. At the same time, businesses should also pay attention to after-sales service, solve problems and complaints of buyers in a timely manner, and give buyers a good shopping experience.
Guide buyer evaluation: merchants can guide buyers to evaluate on the order confirmation page or logistics information page, and remind buyers to evaluate after completing the transaction. In addition, merchants can also set coupons, bonus points and other ways to encourage buyers to evaluate.
Timely handling of negative comments: If the merchant receives negative comments, it should contact the buyer as soon as possible to understand the cause of the problem and try to solve it. If the problem does exist, the merchant should actively take measures to improve, and apologize and compensate the buyer. If the problem does not exist, the merchant can communicate with the buyer and provide evidence to appeal.
Establish a good customer relationship: the business should maintain good communication with the buyer, answer the buyer's inquiries and solve problems in a timely manner. At the same time, businesses can also build trust and friendship with buyers to improve their satisfaction and loyalty, thus increasing the number of positive comments.
To sum up, the score of Taobao stores is calculated based on the buyer's evaluation of the seller, and the specific number of orders will have a score depends on multiple factors. Businesses should focus on providing quality products and services, guide buyers to evaluate, deal with negative evaluations in a timely manner, and establish good customer relations, so as to improve the score and credibility of the store.
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