How much lower will Pinduoduo's customer service response rate be? What if the reply rate is too low- Seller website

How much lower will Pinduoduo's customer service response rate be? What if the reply rate is too low?

2020-10-22 11:12:36

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The effective response rate must be ≥ 50%, otherwise you can't sign up for any activity. If you fail to reach 50% of the standard, and the number of inquiries on that day is more than 100, then you will be fined 1000 yuan. If the response rate is lower than that of your peers, you will be demoted to the right of the whole store's goods, and you will be punished at the second level. In addition, customer service will not abuse buyers, otherwise the whole store's goods will be forced to be off the shelves for 3 days.

Pinduoduo focuses on the customer service response rate. In general, if the customer service response rate of Pinduoduo is lower than what, it will be demoted? How to deal with the low response rate of Pinduoduo customer service? How to improve customer service response rate?

1. Pinduoduo customer service response rate is lower than how many will be reduced

Pinduoduo has high requirements for customer service response rate. It is better to answer all questions.

Pinduoduo customer service response rate

2. What to do if the reply rate is too low

(1) Use robots to reply and web pages to reply quickly

For details, please refer to: Pinduoduo stores background → customer service indicators → today's 5-minute response rate

(2) Do not block the message reminder function

Do not block any information, and answer all questions.

(3) Brush recovery rate

If the merchant detects that the response rate is too low, then it can find someone to fake a chat at this time.

For details, please refer to the following template:

Opening remarks --- Welcome, I'm glad to serve you!

[Before Collating], please check the [Receiving Address] to make sure it is correct, so as to avoid the inconvenience of receiving goods!

[Group]'s order will be delivered to you within [48 hours]. Hope you know!

After you receive the goods, if you have any problems, please contact the customer service as soon as possible, and it will be properly handled for you!

The above is a summary of some content related to Pinduoduo's customer service response rate. I hope it can be helpful to Pinduoduo merchants. For more information, please continue to come to www.sellers. com.

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