Help me Official

Help me with the advantages of the official software

1. Remote service

P2P technology is adopted to greatly improve remote speed. The free version only supports one seat

2. Service mode

Support one to many, many to one service mode

3. Instant chat/file transfer

Simulate the product experience of QQ instant chat and file transfer, and check the service and payment of customers

4. Unattended

Help me support the client to be unattended and punctual, and to maintain and restart the client by password

5. Master slave setting

Help me support computers that cannot connect to the Internet (such as POS machines) to forward data with other computers that can connect to the Internet in the LAN, and obtain support from customer service personnel for remote assistance

6. Video recording of service process

Customer service can choose to record this remote process during service

7. The integrated customer service management system can clearly record the service and customer feelings of each customer service day, helping enterprises better manage their service business and improve customer satisfaction;

8. Send data through a virtual SSL encrypted tunnel to ensure that enterprise users are more secure in remote assistance;

9. It provides a third-party mobile payment interface and Alipay interface to help enterprises realize single service value-added.

10. When implementing the software, each client's computer should be installed with the help me client; The service provider enters the common questions into the knowledge base in the form of question and answer in the background;

11. When the customer has a simple question, open the help me bar client, directly interact with the robot, and obtain fast, accurate and unified services 365 * 24 hours a day,

12. From then on, not only did customers feel satisfied, but also the happiness of customer service came into being!

Help me with the features of the official software

1. Fast

With advanced P2P technology, the remote speed is greatly improved and the interconnection is fast and efficient.

2. Efficient

Carefully designed, more in line with the operating habits of customer service personnel, easy to achieve one to many, many to one remote, customer service cooperation with the platform, scientific distribution of customers, customer service work more efficient.

3. Specialty

Automatic statistics, easy to use, real-time grasp of customer attitudes, 360 degree care, various reports and statistical analysis, all available.

4. Management

Refined service management, enterprise level customer management background, adapt to the transformation trend of enterprises from selling products to selling services.

5. Open source

Improve the after-sales image of enterprises, help enterprises transform to service providers, strengthen customer stickiness, tap deep customer needs, and help enterprises better realize business value added.

6. Throttling

Improve customer service efficiency, save time costs, change door-to-door service to remote service, save personnel costs, and help enterprises better achieve cost control

Help me with the official instructions

Establish Connection

1. First download and install the Help Me software on this site, and then start it.

2. Wait for the interface to get the ID.

3. After the ID is obtained successfully, click Seek Service on the interface.

4. Check the service unit.

5. Click Remote Services.

6. Click to enter grouping.

7. Select any click to call.

8. Fill in your personal information and click Start Queuing.

[Call connection]

1. After the connection is successful, wait for the call to be established, and the conversation can only be started after the other party agrees.

2. Just like the chat window, you can make a call here. Click Disconnect to end the remote service.

3. At the end of the session, evaluate the service.

4. Submit the evaluation sheet and end the session.