Mr. Li of Fuzhou complained to Rights 007 that on the afternoon of November 12, he went to the "Burger King" restaurant in Aiqinhai Mall in Cangshan District of Fuzhou to buy a hamburger. While waiting, he found that there was an employee in the back kitchen who did not wear a mask when making food, and also communicated with others while making food, which made him suspicious of the quality control of this famous chain restaurant. The reporter then came to the restaurant and found that the situation was exactly as Mr. Li said. Several staff members in the restaurant did not wear masks as required.

Mr. Li: Such a famous catering enterprise

Did you take the lead in breaking the rules?

According to Mr. Li, on the afternoon of November 12, he took his children to the Aegean Sea Trade Center in Cangshan District, Fuzhou for dance lessons. At about 4 p.m., when the children finished their lessons, they saw the sign of Burger King on their way to the parking place of electric bicycles. The children wanted to eat hamburgers, so they went into the store with them to buy a chicken leg burger.

After scanning the code and ordering the meal, Mr. Li waited in front of the dining table because he was ready to pack and take it away. Since the back kitchen was not far away from the dining table, he inadvertently scanned the back kitchen and found that a male employee not only did not wear a mask when making hamburgers for himself, but also kept talking to people around. "I feel drool flying into the hamburger."

After getting the hamburger, Mr. Li also observed for a few minutes, and found that the employee had never worn a mask when making food for other customers, and no colleagues around reminded him or asked him to wear a mask. "Burger King is also a well-known catering brand. I remember there was a regulation that catering staff should wear masks when working, but restaurants of such a famous brand did not comply with it. What else can people believe?"

After receiving the complaint from Mr. Li, in the evening of the same day, the reporter also came to the Hamburg Wang Aiqin Seafood Shop and ordered a meal as an ordinary consumer.

 

In the process of waiting, the reporter found that a male employee did not wear a mask from beginning to end and was making food in the kitchen. When he was free, he also took some raw materials and began frying. In this process, he really kept talking with people around him. There were several staff members in the store, but no one reminded him to wear a mask.

 

Male employees do not wear masks when making meals

In addition to him, another male employee also went into the kitchen. He also did not wear a mask, but the reporter did not find that he had made food.

 

Both employees didn't wear masks

Burger King customer service hotline staff said

No mask required

On November 13, the reporter contacted a female manager of Hamburg Wang Aegean Seamarket Store. After seeing the photos taken by the reporter, she said that the store had just opened last month, and there was also training for employees, who were required to wear masks. However, it may be an oversight in management, which led to some employees' failure to cooperate. From now on, the employees in the store will wear masks to serve customers.

 

Later, the reporter called the official customer service hotline of Burger King, and the customer service staff confirmed that Burger King Aegean Seafood Store was an official direct store. He said that Burger King did not require employees to wear masks on duty.

 

Male employees do not wear masks when making meals

However, in the afternoon of November 13, a person in charge of Burger King called the reporter, saying that after investigation, the phenomenon photographed by the reporter existed, and hereby made a solemn apology to the consumer. At present, the company has reiterated that all employees must wear masks to work.

Lawyer's opinion: the competent department can

Punish the involved stores and employees

In response to the practices of Burger King employees, lawyer Lin Shanzhi, a special lawyer of Rights Defense 007 and a partner of Fujian Yingrong Law Firm, said that on January 21, 2021, the Standing Committee of the 13th People's Congress of Fujian Province voted to adopt the Regulations of Fujian Province on Wearing Masks for Catering Service Employees. According to the Regulations Catering service employees who are in direct contact with imported food work, such as passing vegetables, should wear clean masks in a standardized manner when working, and it has become a legal obligation for catering service employees to wear masks. In addition, according to Article 33 of the Food Safety Law, food operators should maintain personal hygiene. When selling food, they should wash their hands and wear clean work clothes and hats. "This' wait 'should include masks. According to the photos taken by the reporter, Burger King food producers did not wear masks, which has been suspected of breaking the law."

Lawyer Lin said that if diners found that employees did not wear masks, they could ask them to correct, or report to the market supervision and administration department and provide evidence. The Provisions of Fujian Province on Wearing Masks for Catering Service Employees also clearly stipulates that if employees do not wear masks as required, the competent department shall order them to correct. If they refuse to correct, they shall be fined 50 yuan for individual businesses and 200 yuan to 1000 yuan for other catering business entities.

"The statement made by the staff of Burger King's national hotline has no factual and legal basis. According to the provisions of Article 70 of the new Regulations on the Implementation of the Food Safety Law, if the food production and operation behavior does not comply with the provisions of Article 33 of the Food Safety Law, the competent department may order the food and beverage stores involved to make corrections and give a warning; if they refuse to make corrections, they may be fined." Lawyer Lin said that in the face of such clear evidence, the relevant competent authorities of Cangshan District should take the initiative to intervene and deal with the matter.

Reporter's notes: praise Mr. Li's sincerity

In the eyes of many people, what happened to Mr. Li may be a very small thing - isn't it that the restaurant staff didn't wear masks when making food? As long as the food itself is safe, even if the employees do not wear masks, there will be no problem.

However, laws and regulations are laws and regulations. The reason why we legislate specifically on the issue of wearing masks for catering service employees is that the catering industry serves tens of millions of citizens. As an industry with so many people, it is appropriate to be more strict. From a medical point of view, droplets are the carrier of many viruses. Wearing masks can prevent the spread of viruses to a certain extent and maintain everyone's physical and mental health.

However, if the regulations are not implemented after they are issued, they will become a dead letter. We believe that the law enforcement department must have carried out a special inspection on this issue, but only with the strength of the law enforcement department, the law enforcement force will also be stretched out in the face of thousands of catering stores. At this time, the supervision of citizens is very important.

If everyone can be as honest as Mr. Li, and report or complain about the non-compliance, there will be fewer similar things. For a long time, this was good for everyone.

In addition, we also want to say that although wearing masks is a trivial matter, it can also reflect the management level of an enterprise. During the interview, the reporter also visited two other well-known western food chains in Aegean Mall, and found that all employees had worn masks. Since these two stores can do a good job, as Burger King restaurants of the same type, they should also do a good job. Consumers' trust in enterprises is often based on details. If Burger King does not comply with the requirement of wearing masks, how can consumers believe that you can strictly comply with the requirements in terms of food procurement, processing and other hygiene?

END

Reporter: Liao Shen

Reprinted from FM1007 Fujian Traffic Radio