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Henan Convergence Platform Standardized Management Symposium 35 travel platforms signed self-discipline proposal 2023-06-10 15:28:26 Source:

On June 8, the Gaode Taxi Aggregation Platform convened 34 cooperative online car hailing platforms to hold a symposium on the implementation of the notice on the standardized management of the aggregation platform, learned the notice of the five national departments on the management requirements of the aggregation platform, and signed the "Online Car hailing Aggregation Ecological Self discipline Proposal" with the cooperative online car hailing platforms. So far, Henan Province has become the first province to implement the requirements of the five departments' notice with industry self-discipline on the Gaode Convergence Platform. Relevant principals of Henan Transport Development Center and Zhengzhou Urban Public Transport Development Center attended the meeting for guidance.

The Proposal clearly states that first, the aggregation platform shall implement the verification responsibility of the online car hailing platform company, and shall not access the online car hailing platform company that has not obtained the local online car hailing business license. The aggregation platform urges the cooperative online car hailing platform to ensure that the drivers and vehicles it provides services should apply for corresponding online car hailing permits. The online car hailing platform company operates in accordance with laws and regulations, and strictly controls the registration of vehicles and drivers.

Second, the aggregation platform should actively assist passengers to safeguard their legitimate rights and interests. The aggregation platform and the cooperative network car hailing platform, in combination with their respective service contents, have established and improved the first question responsibility system for consulting services and complaint handling according to law.

Third, the online car hailing platform company actively publicized the pricing mechanism, order distribution mechanism and service agreement to the public, reasonably set the upper limit of the platform's proportion and released it to reduce the excessive proportion. The aggregation platform, together with the cooperative network taxi hailing platform, implements the requirements of "sunshine action" for enterprises in the new business type of transportation platform, and guides and urges the cooperative network taxi hailing platform to take the initiative to open pricing, and other rules.

According to the requirements of the competent authorities of the taxi industry in Henan Province and Zhengzhou City, first, the notice of the five national departments has clarified the market position of the aggregation platform. As a "platform", the aggregation platform should be consistent with the management requirements of the competent authorities of the industry for the industry, accelerate the process of compliance, and verify the qualification of the online taxi hailing platform, Urge the online car hailing platform to do a good job in the standardized management of vehicles and drivers. Second, the online car hailing platform should strictly implement the "Sunshine Action", actively promote reducing the proportion of the platform, effectively protect the legitimate rights and interests of passengers and drivers, and strengthen the supervision and management of the aggregation platform. The third is to urge the aggregation platform and online taxi hailing platform enterprises to transmit real-time data related to online taxi hailing to the online taxi hailing supervision information interaction system in accordance with the requirements of the Management Measures for the Operation of the Online Taxi Reservation Supervision Information Interaction Platform, so as to ensure the quality of data transmission.

The two-level industry competent departments said that the symposium was a good opportunity to implement the notice of the five departments and carry out standardized services. From the perspective of industry self-discipline, it further clarified the responsibilities of the aggregation platform and online car hailing platform, further consolidated the main responsibilities of enterprises, and was conducive to promoting the healthy and sustainable development of industry norms. Gaode and the cooperative online car hailing platform should implement the Proposal Related content.

Wang Sheng, Deputy General Manager of the Public Affairs Department of Gaode Taxi, said that Gaode Taxi will implement relevant work in strict accordance with the contents of the Proposal. Gaode Taxi requires that the connected cooperative online taxi hailing platform must obtain the Business License for Online Booking Taxi issued by the territory, and will resolutely implement offline processing for non compliant online taxi hailing platforms. Gaode Taxi Club will focus on the online and offline service capabilities of online car hailing platforms, and urge the online car hailing platforms to strengthen the compliance review of vehicles and drivers registered and operated on their platforms. Gaode Taxi Club, together with the car hailing platform of the cooperation network, has established and improved the first question responsibility system for consulting services and complaint handling in accordance with the law in combination with their respective service contents.

Wu Bin, general manager of Xiangdao Travel in North China, said that as a new mode in the travel field, online car hailing aggregation platform has brought opportunities for the development of online car hailing platform and improved the pattern of online car hailing market. As an important partner of integrated ecology, Road Sharing Travel will carry out all work in strict accordance with the requirements of the Proposal. Road sharing travel will continue to promote the work of compliance, operate in accordance with laws and regulations, and strictly control the registration of vehicles and drivers. At the same time, the first inquiry responsibility mechanism will be established on the collaborative aggregation platform to properly handle passenger consultation complaints in a timely manner. If passenger consultation and complaints are involved, the first receptionist in the aggregation platform and online car hailing platform will be responsible for handling and feedback, and ensure the efficiency and quality of handling; If driver consultation and complaint are involved, the online car hailing platform to which the driver belongs shall follow up and deal with them in a timely manner.

Luo Yingye, general manager of Haha Travel, said that the aggregation platform has improved the efficiency of matching supply and demand in the industry and driven the industry from the logic of competition to the logic of symbiosis and win-win. Small and medium-sized platforms have taken advantage of the aggregation mode to quickly fill the flow gap and achieve rapid growth. Haha Travel will strictly implement the responsibilities of transport operators and carriers to protect the legitimate rights and interests of drivers and passengers; Accelerate the process of vehicle and driver compliance, and increase driver management and safety training; Improve service response speed and enhance emergency response capability.

This June is the 22nd national "Safe Production Month", with the theme of "everyone talks about safety, everyone can respond to emergencies". On the site of the symposium, the Gaode Taxi Aggregation Platform and the online car hailing platform also exchanged information on the implementation of the theme activity of "Safe and Impeccable" Safety Production Month.

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