1. Formulate corresponding goals and plans according to the guidance requirements of the department head, and lead the subordinates to implement them;2. Follow up the daily and monthly operating conditions of tenants, and submit the analysis report of operating income;3. Take actions to increase the turnover of tenants and create revenue for the company;4. Responsible for promoting and supervising the staff of the department to provide member services, and implementing the high-quality service experience of members;5. Develop customer service workflow to ensure service quality;6. Be responsible for the training of department staff's professional knowledge and staff's performance assessment;7. Implement the welcome, inquiry and complaint handling of customers coming to the store, and deal with emergencies in a timely manner;8. Ensure that the store image, service quality and commodity quality of the mall tenants meet the company's requirements according to the standards and norms of enterprise affairs;9. Supervise the implementation of the contract by the on-site tenants;10. Coordinate and contact with all functional departments of the government to ensure a good external environment of the mall;11. Timely and effectively complete other work assigned by the superior.Requirements: 1
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