Huanggang Daily (reporter He Wenwen, correspondent Long Gang Shao Peng) In the past two years, the Municipal Natural Resources and Planning Bureau has been committed to taking the handling of letters and visits as an important means to implement the Party's mass line and optimize the business environment, and taking source control, leadership, case guarantee Digital assistance, as a new way to promote the stability and resolve the contradictions in letters and visits, will jointly build a "connecting bridge" with the people and draw a "concentric circle" to create an enterprise development environment.

Strengthen organizational leadership, and make special research and deployment at the Party Group Meeting. Actively implement the "one post and two responsibilities" of the petition work, and firmly grasp the "key" of the members of the bureau, the departments of the organs, and the heads of the county (city, district) bureaus. The bureau set up a leading group for stability maintenance through letters and visits, with the secretary of the Party Leadership Group as the group leader, other members of the Party Leadership Group as the deputy group leaders, and heads of departments and secondary units as members. The main leaders of the Bureau insisted on holding a special meeting of the Party Leadership Group every month, listened to the report on the work of complaint reporting and stability maintenance, analyzed and judged the situation of complaint reporting, and studied measures to strengthen the work of complaint reporting.

Strengthen the leadership responsibility and establish the system of letter and visit package case. The Bureau has formulated the Working System of Leading Letters and Calls Package to compact the responsibilities of leading cadres for letters and calls. In accordance with the principle of "territorial management, hierarchical responsibility, who is in charge, who is responsible", the bureau leaders deal with prominent problems of letters and visits within the scope of responsibility according to the contact with the county (city, district) and work division. For the matters of letters and visits that determine the package of cases, they shall be sorted out and filed by establishing standing books, interviewing petitioners, verifying facts, handling according to law, reviewing and reviewing, and closing reports.

Benchmarking "task list" and overall linkage and cooperation. At the beginning of each year, the bureau listed the "task list" of the petition and stability maintenance work, implemented the "collaborative" operation, "project" promotion, and "cancellation" management of major and difficult petition matters, forced the leading cadres to implement their responsibilities, and formed a new normal of the petition work of overall linkage and joint efforts. In the daily reception of letters and visits, the leaders of the reception bureau led more than two cadres from different departments to complement each other in business, answered the questions raised by the petitioners on the spot, publicized policies, and interpreted laws and regulations, eliminated the petitioners' doubts about natural resources and planning and management work at the first time, and eliminated the contradictions between letters and visits in the bud.

Supporting software and hardware to improve the resolution rate of leaders' visits. The bureau gives full play to the advantages of digitalization, informatization and multiple spatial data superposition, and uses technical means to support the petition work. With the help of the spatiotemporal big data platform and the satellite remote sensing image data, approved land data, real estate data, satellite image spots, tilt photography 3D real scene and other data in the natural resources map system, the integration of multiple working base maps and remote sensing images can be realized, so as to quickly and accurately interpret the relevant demands reflected by the masses and quickly come up with processing opinions; If comprehensive research and judgment are required, relevant departments and directly affiliated units shall be organized to conduct comprehensive analysis on key complaint reporting problems, formulate detailed solutions and processing time limit, and ensure that complaint reporting problems are solved timely and properly.

Establish supervision mechanism and carry out "looking back" on handling cases through letters and visits. Establish a "look back" working mechanism for handling complaints led by the Complaints Office and participated by the Commission for Discipline Inspection. Special personnel shall be assigned to follow up and inspect the visits of leading cadres, especially the letters and visits that have been strongly reflected by the masses and have a wide range of influence. Regularly inspect and supervise the implementation of leaders' visiting tasks by business departments and directly affiliated units. Focus on strengthening the supervision and implementation of letters and visits from important channels such as the "Sunshine Letters and Calls" system, the "Director's Mailbox" and the "Mayor's Mailbox". Major complaint reporting problems, difficult complaint reporting cases and important complaint reporting matters shall be handled within a time limit to ensure that the complaint reporting problems of the masses are properly solved. Insist on warning interviews with units with large number of letters and visits and outstanding problems every month.

Carry out the "Director's Visit Day" in combination with the actual work. The bureau announced the information of "Director's Visit Day" on the bureau's WeChat official account and multimedia digital screen in advance. The main leaders of the bureau communicated face to face with the masses, listened patiently to the relevant appeals, publicized the policies and regulations involved on the spot, carefully recorded and judged the problems reflected, and arranged the relevant departments and directly affiliated units to handle them quickly.

Peng Wensheng, secretary of the Party Leadership Group and director of the Municipal Bureau of Natural Resources and Planning, said that he would adhere to the people as the center, further open the channels of complaint reporting, standardize the order of complaint reporting, take every complaint reporting case seriously, practically protect the legitimate rights and interests of the people, improve the sense of gain, happiness and satisfaction of the people with actual work results, and create a harmonious and stable business environment, To help Huanggang's high-quality economic and social development.