• Government intelligent customer service solutions
    Integrating information collection, big data mining, artificial intelligence, voice recognition and other technologies, it provides functions such as information query, business handling, website navigation and guidance of relevant consultation questions, and provides enterprises and the masses with fast, accurate, comprehensive and intelligent question and answer services.
    Experience application
Scheme introduction

Dahan Software intelligent customer service solution uses natural language for human-computer interaction, which can conduct in-depth mining of content, realize 24-hour intelligent question and answer for service groups, and break the time and professional constraints of artificial customer service. Intelligent customer service comprehensively uses information collection, big data mining, artificial intelligence, voice recognition and other technologies to provide functions such as information query, business handling, website navigation and guidance of relevant consulting questions, so that enterprises and the masses can query policies, regulations and government service information anytime and anywhere. While satisfying the precise answer push, it can realize the conversion between intelligent customer service and artificial customer service, meet the diversified and personalized service needs, provide users with fast, accurate, comprehensive and intelligent question and answer services, and improve the efficiency of government information services.

Scheme features

Massive corpus and thesaurus support intelligent question and answer

Set up various corpus classifications such as search words, synonyms, sensitive words, stop words, and access to third-party subject thesaurus such as government thesaurus. The accumulation of multiple types of corpus and the construction of thesaurus form the natural language processing ability, help the intelligent robot accurately understand the user's language habits, and provide professional question and answer services.

Semantic analysis precise query

Powerful natural language analysis and processing capabilities can effectively avoid ambiguity and polysemy in the process of Chinese retrieval. For users' fuzzy questions, intelligent robots support classified answer display, similar question recommendation, etc., to guide users to find accurate questions, so as to achieve professional and accurate answer push.

Strong self-learning ability

Intelligent robots have strong self-learning ability, and can learn unknown problems, potential problems, poor evaluation problems and new problems. At the same time, it can also improve the reply content by studying the relationship between the query keywords and the click rate of the query results. Realize a virtuous circle of knowledge between managers and intelligent customer service, and effectively improve the interactive experience between intelligent customer service and users.

Multidimensional data statistics

It can form statistical analysis of multi-dimensional service data, including high-frequency subject statistics, hot knowledge, sensitive word trigger statistics, response matching rate, satisfaction, unanswered data, visitor number statistics, etc. Comprehensive service data statistics can help managers understand the logic of question and answer, applicability to users, recent hot issues and other contents, so as to form a more effective intelligent service system.

Combination of intelligent customer service and manual work

Intelligent customer service is the supplement and extension of artificial customer service. For unknown problems of intelligent customer service, it can be directly transferred to artificial customer service to timely solve user consultation and question needs. The user can enter keywords to be transferred to manual customer service. The combination of intelligent customer service and manual customer service can provide accurate question and answer and personalized services to meet the needs of people in multiple scenes.

Support multi terminal and multi-channel presentation

HTML5 technology is adopted to support the call and adaptive presentation on different mobile terminals such as PC, mobile phone and PAD, and meet the needs of government websites, government affairs APP, WeChat official account and other platform users for intelligent question and answer.

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