New policy of train ticket re signing in 2024 In order to further facilitate passengers to handle ticket change business and improve the travel experience of railway passengers, the railway department has optimized and adjusted the ticket change rules since January 15, 2024. The details are as follows:
1. Expand the scope of ticket change before starting. If it is less than 48 hours before departure, the ticket can be changed for the train within the pre-sale period after the travel date specified in the ticket, and the change fee will be charged. If the ticket is changed more than 24 hours before departure but less than 48 hours before departure, 5% of the middle or low face value of the original ticket and the ticket after change will be charged for the change; If the ticket is changed less than 24 hours before departure, 15% of the middle or low face value of the original ticket and the ticket after change will be charged.
2. Expand the range of ticket change after driving. After departure, before 24:00 of the same day, the ticket can be changed to the train within the pre-sale period after the travel date specified in the ticket, and the change fee will be charged. If the ticket is changed after driving, 40% of the middle or low face value of the original ticket and the changed ticket will be charged for the change. 1. What is re signing?
Change of visa refers to the visa formalities that passengers need to go through when changing the date, train number and seat (berth). The railway department reminds passengers that the change of ticket is based on the premise that the railway has transportation capacity (i.e. ticket sales). Only the travel date, train number and seat (berth) will be changed, and the departure and arrival stations will not be changed (except for the stations in the same city). Before changing the travel plan, passengers should check whether there are enough tickets on the train they are going to take through 12306 website, 12306 customer service telephone, ticket window display screen, etc., to avoid affecting the journey because there are not enough tickets to change.
2. Under what circumstances can I change my signature?
If passengers cannot board at the station, date or train number specified on the ticket, they should apply for an early or delayed boarding visa at the station.
3. Do you need identity documents when changing the real name ticket or changing the arrival station?
At present, it is not necessary to show valid ID cards when changing the real name ticket or changing the destination. However, if passengers who buy tickets at 12306.cn use resident ID cards to buy tickets at the ticket window of the station when changing the ticket or changing the destination, please provide the original valid resident ID cards of passengers used when purchasing tickets; If the resident ID card cannot be read automatically or the ticket is purchased with a valid ID card other than the resident ID card, please show the original passenger's valid ID card and the order number (E+9 digits).
4. Do you need identity documents when you transfer a non real name system pass to a real name system ticket?
The real name system shall be applied for the transfer visa of non real name system through ticket. Please provide the original or copy of the passenger's valid identity certificate.
5. Can the ticket be changed many times?
A ticket can be changed once. After the ticket is changed, if the passenger cancels the trip, the ticket can be refunded according to the regulations, but the ticket changed after driving cannot be refunded. The "change arrival" service is not provided for the tickets that have been changed.
6. Can the ticket purchased on 12306.cn be changed at the railway ticket window?
After purchasing tickets on 12306.cn, the ticket can be changed at the ticket window of the station on the premise of transportation capacity:
(1) Other trains within the pre-sale period can be rescheduled more than 48 hours (excluding) before departure; Within 48 hours before departure, other trains before departure can be rescheduled, and other trains between departure and 24:00 on the ticket date can also be rescheduled. No rescheduling will be handled on the next day and after the ticket date; After departure, passengers can still change their tickets to other trains of the day, but they can only change their tickets at the ticket departure station. The ticket with "change of destination" already handled will not be changed. Within 48 hours to 15 days before the departure, if the ticket is changed to another train more than 15 days before the departure, and the ticket is refunded 15 days before the departure, 5% of the refund fee will still be charged. If the travel date of the ticket after the change of ticket or the change of arrival date is during the Spring Festival, the ticket refund fee shall be charged according to the standard of less than 24 hours before the departure time.
(2) According to the relevant regulations on online payment tools used in ticket purchase, when changing the ticket at the railway ticket window, if the ticket price of the new ticket after the change is higher than the original ticket and the difference between the ticket prices needs to be supplemented, please use the bank card with UnionPay logo to pay the full amount of the new ticket, and the original ticket price will be returned to the online payment tools used in ticket purchase within the specified time; If the ticket price of the new ticket is lower than that of the original ticket after the ticket change, the difference will be returned. The refund fee will be charged for the difference and the current refund fee standard will be implemented. The refund fee will be returned to the online payment tool used when purchasing the ticket within the specified time. If the ticket price of the new ticket after the change is equal to the original ticket, no payment is required.
(3) After the ticket is changed at the ticket window of the station, paper tickets will be issued.
7. What are the considerations for the railway department to re sign after launching the vehicle?
According to the relevant provisions of the Contract Law and the Railway Passenger Transport Regulations, passengers should change their signatures before departure; Under special circumstances, it can be handled within 2 hours after driving with the consent of the station master. Among them, "special circumstances" mainly refer to force majeure factors such as natural disasters, bad weather, and sudden injuries and illnesses of passengers. Since the Spring Festival transportation in 2015, the railway department has further introduced preferential passenger service measures and relaxed the conditions for ticket change after driving, that is, when other trains have more tickets on the day, passengers are allowed to apply for ticket change after driving. The main changes are as follows: First, the scope has been expanded, and the restrictions of "special circumstances" have been removed. As long as other trains have more tickets on that day, any passenger can change the ticket after departure; Second, the handling time was extended to "within 2 hours after driving" before 24:00 of the day; The third is to simplify the handling process, which can be handled directly at the ticket changing window of the station ticket office without the consent of the station master. The railway department has launched this service measure under the existing conditions, which has facilitated the vast number of passengers and also needs to bear part of the economic losses. In the future, the railway department may adjust the relevant regulations according to the transportation capacity and service capacity. The railway department reminds passengers that if there are no other trains or there are no tickets left on other trains on that day, the ticket cannot be changed. Please understand.
8. Can we change the departure station and arrival station when changing the sign?
Change of visa refers to the visa formalities that passengers need to go through when changing the date, train number and seat (berth). When a passenger changes his/her ticket due to his/her own reasons, he/she can only change the travel date, train number and seat (berth) without changing the departure station and arrival station (except for the stations in the same city) if he/she has transportation capacity.
9. How to collect or refund the difference arising from ticket change?
If the original ticket is purchased in cash, the difference will be made up when the new ticket price is higher than the original ticket price; If the new ticket price is lower than the original ticket, the difference will be returned, and the refund fee will be charged for the difference and the current refund fee standard (all in cash) will be implemented. If the original ticket is purchased by bank card at the railway ticket window, or online payment tool at 12306.cn website, according to the relevant regulations of the issuing bank or online payment tool, if the new ticket price is higher than the original ticket, please use the bank card to pay the full ticket price of the new ticket, and the original ticket price will be returned to the bank card or online payment tool used when the original ticket was purchased at the specified time; If the new ticket price is lower than the original ticket price, the difference will be returned. The refund fee will be charged for the difference and the current refund fee standard will be implemented. The refund fee will be returned to the bank card or online payment tool used when the original ticket was purchased within the specified time.
10. What is "change arrival"?
Since June 10, 2015, the "change of arrival" service has been launched in the railway passenger transport department, that is, after passengers purchase tickets, they can choose a new destination according to the change of travel, and change the arrival and travel date, train number and seats during the ticket pre-sale period.
11. How to handle "change arrival"?
Please choose any train with a spare ticket more than 48 hours before the departure of the original ticket. For those who have obtained paper tickets, please go to the designated ticket window at the station; Those who have not exchanged paper tickets can also apply at 12306 website. There is no service charge for handling "change of arrival". "Change of arrival" is handled only once. The ticket with "change of destination" already handled will not be changed. This service will not be provided for changed tickets, group tickets and pass tickets. The paper ticket will be issued after the "change of arrival" is handled at the ticket window of the station.
12. How to collect or refund the fare difference when handling the "change of arrival"?
If the original ticket is purchased in cash, the difference will be made up when the new ticket price is higher than the original ticket price; When the new ticket price is lower than the original ticket, the difference will be returned, and the refund fee will be charged for the difference and the current refund fee standard (all in cash) will be implemented. If the original ticket is purchased by bank card at the railway ticket window, or online payment tool at 12306.cn website, according to the relevant regulations of the issuing bank or online payment tool, if the new ticket price is higher than the original ticket, please use the bank card to pay the full ticket price of the new ticket, and the original ticket price will be returned to the bank card or online payment tool used when the original ticket was purchased at the specified time; If the new ticket price is lower than the original ticket price, the difference will be returned. The refund fee will be charged for the difference and the current refund fee standard will be implemented. The refund fee will be returned to the bank card or online payment tool used when the original ticket was purchased within the specified time.
13. How to understand the driving time?
The departure time refers to the estimated departure time of the train at the departure station on the date of taking the train and the train number indicated on the ticket. In order to ensure the order of railway transportation, the train will normally run according to the train diagram, and then start up. The railway department reminds passengers that there is a certain distance between the ticket office, entrance, ticket gate and platform, which requires a certain travel time. In order to ensure the personal safety of passengers and the order of railway transportation, the station will stop selling tickets and checking tickets in advance before the departure time. Please pay attention to the announcement of the station about the time of stopping selling tickets and checking tickets in advance, and make travel arrangements in advance, Give full consideration to the traffic conditions between the residence and the bus station, reserve enough time, arrive at the station before the stop of ticket selling and ticket checking time to purchase, change (take) tickets, and wait for the bus, and prepare the original valid ID card of the passenger used when purchasing tickets to avoid delay in the bus. There may be a large number of people queuing at the ticket window, security check, real name verification, ticket check, and private room acceptance window of the station. Please reserve enough time to purchase tickets, exchange paper tickets, check luggage, security check, real name verification, and check tickets. When entering the station and waiting for the train, please pay attention to the information prompts such as broadcast, electronic display screen, staff, etc. about the train stop platform, ticket gate, start time of ticket checking, departure time, etc.
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