2) * * Consulting application scheme for government civil servant recruitment:
All previous government departments for civil servant recruitment will receive a large number of consultation and recruitment calls“ Telephone Automatic Voice Query System ”It can greatly solve the problem of manpower and save a lot of manpower expenditure for government departments. “ Telephone Automatic Voice Query System ”The following can be preset:
● Number of candidates and application conditions ● Registration and qualification review ● written examination (The proportion of written examination, written examination subjects, written examination time, written examination place, calculation of written examination results, additional points for written examination, publication of written examination results and determination of * low score line) ● interview (Determination of personnel entering the scope of interview qualification review, interview qualification review, interview method and calculation of interview results) ● Calculation of total score ● Physical examination and inspection（ Physical examination and inspection) ● publicity ● Employment approval.
According to newspaper reports, 10 civil servants were once recruited in a city, and 3000 people were recruited. According to the calculation based on 5 application consultation calls per person, recruitment * * will receive 15000 consultation calls.
3) Company customer service and on duty telephone application scheme:
Every company needs to receive telephone inquiries from customers by telephone. Generally, customers need to have a preliminary understanding of product related performance, price and delivery cycle. adopt “ Telephone Automatic Voice Query System ”The following information can be preset according to the product series of each company:
● Product type (product type 1, product type 2... product type 9) ● Product type 1 (9 options including function and characteristics, performance, use, quotation, inventory quantity, supply cycle, etc.) ● Product type 9 (9 options including function and characteristics, performance, use, quotation, inventory quantity, supply cycle, etc.)
4） Tourist attractions * * Telephone consultation application scheme:
Scenic area * * The phone is OK The following information is preset for tourists to inquire:
● Introduction to Scenic Area ● Wind Scenic area and historical culture ● Driving routes ● Accommodation standards and hotels ● Catering and catering standards ● Local specialties.
5） Application scheme of telephone consultation in catering industry:
Catering industry * * telephone can The following information is preset for customers to query:
● Introduction to special dishes ● Introduction to corporate culture ● Address and driving route ● Consultation on dish prices and standards ● Introduction to business hours.
6） Hospital * * telephone inquiry application scheme:
The hospital can The following information is preset for medical personnel to inquire:
● Hospital introduction ● Expert outpatient time ● Hospital address and driving route
7） Hotel telephone inquiry application scheme:
The hotel can The following information is preset for customers to query:
● Hotel introduction ● Local customs And history and culture ● Driving route ● Accommodation standards and hotel accommodation ● Catering and catering standards
| seven Software demonstration | |
The following figure shows the welcome phrase text input interface. Users can input 1500 Chinese characters at will.
The following figure shows the process of downloading the input Chinese characters to the USB interface of the BJ1001-1SA device through the computer software. The total number of downloads is 99 segments.
The following figure shows the BJ1001-1SA computer setting interface.
1) Why use voice query system?
The voice inquiry system can be used as an automatic telephone inquiry system for companies, enterprises and hospitals. It can greatly facilitate users to inquire about the products of enterprises and information of other industries, and communicate with customers and enterprises.
For example, when the call back system * * boomed in 2005, we, as one of the few manufacturers of the call back system, received more than 30 calls from * * and even overseas every day, no matter on weekdays or holidays, even at 3 or 4 o'clock in the middle of the night. Customer inquiries are basically the same. Enquiries can be roughly classified into: product performance and functions, product price, after-sales service, etc. If the voice query system is adopted, our customers can not only understand our products in more detail, but also avoid the emotional impact of manual answering calls. In addition, as a machine query, it can answer customers' questions endlessly and never stop, avoiding the inconvenience caused by other manual services, so the idea of designing this product came into being.
2) What are the characteristics of BJ1001-1SA voice query system?
BJ1001-1SA system overcomes the traditional call center and IVR (Interactive Voice Response - that is, interactive voice response) The system needs server support, which brings about a large one-time investment and requires professional maintenance. It is especially suitable for small and medium-sized enterprises.
The supporting software of BJ1001-1SA system can input all the voice content that needs to be played for downloading at one time, so as to realize the purpose of simple operation and intelligent management. In addition, the BJ1001-1SA system does not need a computer to work online. All voice content is downloaded to the system's 4M memory through the computer. The data can be saved for 10 years and never lost, truly realizing high-quality voice query system functions and low maintenance costs.
As the designer of the voice query system, more consideration should be given to the convenience, flexibility and reliability of use, so that the users of the enterprise can operate the product directly without professional technology. At present, call centers with multi seats and high complexity are mostly used at home and abroad, and the design scheme of its internal system with multi-level, multi module and multi equipment architecture is not suitable for SMEs and companies with relatively simple business, and its price generally starts at more than 10000 yuan. Such a system not only requires professional personnel to install and debug, but also requires daily professional personnel to maintain and modify system parameters, which relatively affects the popularity and application of call centers.
3) What is the agent telephone?
At CTI (computer telephone integration) In the system, the fixed telephone operators are generally referred to as agents. In the BJ101-1SA voice query system, we continue to use this name. It refers to the telephone operator who is on duty during working hours. The "agent" port in the device needs to be connected to a common telephone as the agent. The agent telephone can still be used as an ordinary telephone.
When only the "phone line 1" port of the device is connected to the phone line, the agent phone can only make a call through the phone line when the phone line 1 port is not busy.
When the "telephone line 1" port and the "telephone line 2" port of the device are connected to the telephone line at the same time, the agent phone automatically selects the telephone line on the telephone line 2 port to make a call.
4) What is invalid key voice prompt?
In the BJ1001-1SA voice query system, each level of menu can be set with 1-9 total 9 key menus for customers to choose by themselves* The number key selects the voice menu on the previous floor, the number key returns directly to the voice menu on the * * floor (welcome words), and the number key 0 transfers the seat phone during working hours (after accessing the telephone line 2, setting and filling in the correct options, the phone can be transferred to the person on duty during non working hours). For keys not selected, the system will prompt the voice content of invalid keys. At present, the default content of the system is "invalid keys", and users can modify the voice content by themselves.
5) What is the end voice prompt?
In the BJ1001-1SA voice query system, the system will end the call and play the closing voice prompt in case of three key press errors and the call time reaches the setting value of "* Large call duration". At present, the default content of the system is "Thank you for using! Goodbye!", and users can modify the voice content by themselves.
6) What is * big call duration?
In the BJ1001-1SA voice query system, the total time of each incoming call * large length can be limited. The time period can be 1-255 minutes. If the call duration exceeds *, the system will automatically announce the end of voice prompt and hang up.
7) What is the voice playback speed?
In the BJ1001-1SA voice query system, the voice playing speed refers to the speed of the voice played, and users can adjust this parameter by themselves. The system default value is Level 6.
8) What is ringing detection times?
In the BJ101-1SA voice query system, the ring detection times refer to how many times the device detects a ring signal, and then the device automatically picks up the machine and broadcasts a "welcome speech".
9) What are the busy tone duration and frequency?
These two parameters are mainly used for the system to identify the parameters of the busy tone signal when the customer dials an incoming call and hangs up. All SPC exchanges in China send busy tones according to the national standard, so the default value is 350mS in duration and 450HZ in frequency. It is recommended that users in China do not change these two parameters at will. Changing these two parameters at will may cause the system to fail to hang up, so that other customers cannot dial in the phone, and the SPC exchange will display a busy signal or prompt the user that the line is busy.
The parameters can be modified according to the suggestions of our technicians when using or using special lines abroad, so as to accurately identify the busy tone.
10) What are the purposes and differences between telephone line 1 and telephone line 2?
Telephone line 1 is a telephone line for customers to call in for voice query; The telephone line 2 is a transfer line that provides manual service for the transfer of calls made by agents during working hours or by customers during holidays. Telephone line 1 must be connected; Telephone line 2 can be disconnected.
When both telephone line 1 and telephone line 2 are connected, it can be divided into working hours and holiday hours: when the customer presses 0 to switch to manual during working hours, the agent phone will ring automatically to connect the customer with the agent. At the same time, the agent can make any call through telephone line 2 when the customer does not need manual service, which does not affect the voice query of the customer calling telephone line 1. When the customer presses 0 to transfer to manual service when no one is around on holidays, the system automatically dials the pre stored "outside phone number" through phone line 2 for transfer.
If only telephone line 1 is connected: the agent can still connect the customer's call when the customer presses "0" to "Manual" during working hours. However, if the agent needs to make a call, it can only make a call through telephone line 1 when there is no incoming call from the customer; If the customer has a phone call to inquire at this time, the customer will not be able to call the inquiry number. When the customer presses "0" to transfer to manual service on holidays, the system cannot transfer through telephone line 2, but the agent phone can still ring and connect.
11) How to write a welcome speech?
Welcome words refer to the * * segment voice that the customer hears after dialing the telephone number. In addition to summarizing the customer, this voice should also clearly prompt the customer how to press the key to enter the next * * menu. For example, "press 1 for company profile", "press 2 for caller ID management system" and other statements.
12) How to install and debug?
Since the product has been fully hardware based, the installation is extremely simple. After receiving the product, the customer only needs to follow the instructions to directly connect the system and put it into use immediately.
Therefore, we currently do not provide door-to-door installation services. In fact, it is also to save money for customers!
13) How to guarantee after-sales service?
We have a 3-month replacement guarantee, one-year warranty and lifelong maintenance policy for all our products.
14) About equipment update
As we constantly introduce and update products and add functions, we promise to provide free upgrades for the platform software of the same model of equipment. However, if the new function needs to be updated by the host device to support it, in principle, we do not provide free replacement of hardware devices. If you need new platform functions, you can only replace hardware devices for a fee. Please understand! At present * the new product model is BJ1001-1SA, and the software version number is 1.0.
