CMB brand gold proprietary business:

China Merchants Bank has always adhered to the customer-centric principle, and through the concept of "hiding gold in the city, hiding gold with the people", vigorously integrated high-quality resources in the gold industry. In order to meet the growing diversified demand of individual customers for purchasing gold, China Merchants Bank has consistently exported diversified physical precious metal products of high quality and rich styles.

CMB's own brand gold covers "CMB Investment Gold Bar", "CMB Craft Gold", "CMB Zodiac Gold", "CMB Happy Gold Series", "CMB Thousand Gold", "CMB Jewelry Gold", "Xiaoke Heavy Saving Gold", "CMB Baby Gold" and other series of themes, including CMB gold bars, gold medals, gold and silver ingots, gold beans, CMB gold melon seeds, jewelry gold and other styles, Covering oil pressure, casting, ancient method, 5G and other processing technologies, it has various types, rich themes, good quality and high price. And some precious metal product specifications enjoy personalized lettering service, which can meet your needs.

CMB brand gold - "accompany each other for a lifetime and follow each other from generation to generation".

Personal gold and silver investment products purchasing agency business of China Merchants Bank:

Personal gold and silver investment goods purchasing business of China Merchants Bank refers to the business that our bank purchases precious metal products from our high-quality partners on behalf of individual customers. China Merchants Bank selects qualified gold and silver investment goods suppliers and products, and accepts customers' purchasing commissions Entrust and act as an agent for customers to purchase gold and silver investment products through our self-service channels. The ownership of the products of the purchasing agent business belongs to the partner, and the products are quoted and provided by the partner, with various varieties and rich themes.

Business Features

◎ Safe, reliable and high quality: each product is equipped with an authentication certificate issued by the national precious metal (or jewelry) inspection and authentication institution, or a product manual or collection/authentication certificate issued by a currency issuer or commodity manufacturer. security Reliable, guaranteed quality, more secure purchase;

◎ Variety and rich themes: our bank has a variety of physical gold products, not only including exquisite collection, jewelry, ornaments and other gold, silver and precious metal products, but also intimate personalized customization services. Rich themes and exquisite design to satisfy customers Household investment, collection, gift giving, inheritance and other needs;

◎ Purchase comfort: our bank supports China Merchants Bank's App to place orders online and deliver direct mail to home, which saves worry, time and peace of mind.

Business handling

1. Business handling time: 9:30-16:30 from Monday to Friday for self operated brand gold business; The business of purchasing physical cash on behalf is 9:30-20:30 from Monday to Sunday. In case of holiday adjustment, the purchase interface of CMB's App products shall prevail.

2. Product quotation unit: RMB/piece.

3. Purchase condition: Individual customers who have opened "All in One Card" in our bank can purchase physical precious metal products.

4. How to buy: direct mail products - individual customers can handle through mobile banking self-service channels. Self collected products - individual customers can purchase through self-service channels such as mobile banking or online banking or go to the business network of China Merchants Bank with an effective "all-in-one card" Click the counter to buy.

About Invoices

1. Self operated business: our bank will issue electronic VAT invoices to customers. If the customer needs to issue a supplementary invoice after placing the order, please operate through the "All - Assistant - Invoice" APP of China Merchants Bank on T+2 days after placing the order APP can issue invoices from two days before the customer places an order to January 1 of the previous year. If an earlier invoice is issued, please consult with the staff of the receiving branch or the branch of the opening bank.

2. Purchase agent business: the supplier issues an ordinary VAT invoice to the customer. If the customer needs to reissue the invoice after placing the order, he can call 95555 or the staff of the opening bank branch for consultation, and our staff will coordinate with the supplier Consultation and handling for customers.

About storage fees

If the customer purchases the physical precious metal products that we collect from the warehouse, we will notify the customer to pick up the goods by SMS after the products are delivered to the outlets designated by the customer. At that time, please go to the outlet as soon as possible within 20 natural days after receiving the notice of receiving the SMS Formalities to avoid delay. After the delay, we will charge 0.01% of the order amount as the overdue storage fee for physical precious metals every day, and automatically deduct from your current account. The minimum charge amount is 1 yuan/day, and the maximum charge amount is 20 yuan/day.  

common problem

1、 Can I return the goods after purchase?

Answer: Due to the particularity of physical precious metal products, it is not supported to return goods for 7 days without reason after order payment. If you change your intention on the day of placing the order, you can cancel the order within the time of cancellation prompted on the order placing interface. If the time exceeds, you will not be able to cancel the order. Please understand. （ Cancellation is not supported after the supplier places an order for Shanghai Gold Coin products)

2、 How long will it take for the product to be delivered?

Answer: After your order is successfully paid, the goods will be delivered and warehoused in accordance with the payment order. Orders on holidays will be delivered or delivered on weekdays. Please wait patiently. The estimated delivery time shown on the next page is only for reference, based on the actual delivery time Shall prevail.

3、 Where can I check the gold product orders I purchased?

Answer: After the product is successfully purchased, the order information can be queried in "China Merchants Bank App - Gold - Position - Physical Gold Order".

Risk warning

1. The gold market price will fluctuate due to the influence of international political and economic factors. Individual investors should be fully aware of the risks faced by investing in personal gold and silver investment products.

2. The purchasing company provides and manages the purchasing products, and is responsible for product quality, logistics distribution and after-sales service. China Merchants Bank is not responsible for the investment, payment, quality and risk management of products and gifts.

Scan the code to enter the special area of China Merchants Bank App Gold Channel