Improve the environment of the park, improve the service quality, and do a good job in publicity and guidance... The four units of the city's animal and plant park, Jingyuetan National Forest Park, Changchun World Sculpture Park, and the Imperial Palace Museum of Manchukuo take the creation of civilized tourism demonstration units as a new starting point, advocate a new style of civilization, solidly carry out various work, and strive to create a good environment for civilized tourism in our city, Promote citizens' tourism civilization and quality.

At the ticket office of the city's animal and plant park, the civilization guider guides citizens to visit the park in a civilized manner, creating a civilized and orderly park environment. Photographed by Sun Jianyi

In the Tourist Service Center of Jingyuetan National Forest Park, the civilized guide is providing guidance services for tourists. Photographed by Zhao Bin

The civilization guide of Changchun World Sculpture Park is introducing the admission process for tourists. Publicity photography

The civilization guide of the Imperial Palace Museum of Manchukuo is providing guidance services for tourists. Publicity photography

Improve the environment of the park, improve the service quality, and do a good job in publicity and guidance... The four units of the city's animal and plant park, Jingyuetan National Forest Park, Changchun World Sculpture Park, and the Imperial Palace Museum of Manchukuo take the creation of civilized tourism demonstration units as a new starting point, advocate a new style of civilization, solidly carry out various work, and strive to create a good environment for civilized tourism in our city, Promote citizens' tourism civilization and quality.

"Mom, look, the tiger mountain is going this way." On the 14th, when the reporter interviewed in the city's animal and plant park, a small tourist pointed to the cartoon tiger on the "painted logo" and excitedly pulled his mother to the Northeast Tiger viewing area.

At all intersections in the park, "painted signs" can be seen everywhere. There are not only beautiful peacocks and cute pandas, but also flamingos, zebras, giraffes, etc. The brightly colored "painted signs" not only increase the convenience for tourists to visit, but also provide more interesting garden experience for children tourists.

In order to bring tourists a better travel experience, since this year, the city's Animal and Plant Park has comprehensively upgraded the park, adding a smart ticketing system, which allows tourists to book tickets online, increasing the convenience of entering the park. At the same time, strollers, wheelchairs, umbrellas and other barrier free facilities have been added in the tourist service center for tourists to use, and wheelchair dedicated passages and other barrier free facilities have been built to facilitate the travel of special tourists.

In the aspect of guiding tourists to visit the park in a civilized way, the City Animal and Plant Park uses the broadcast system to broadcast "warm tips", adds public service billboards in the park, and holds daily science popularization activities to increase the opportunities for tourists to get along closely with animals, to popularize the habits and habits of various animals for tourists, and to enhance the awareness of tourists in animal protection and civilized visit in a subtle way.

On the 15th, after the first snow, Jingyuetan National Forest Park was covered in snow, which was very beautiful. Tourists take photos while enjoying the beautiful scenery.

"The Jingyue Lake after snow is so beautiful, and the air is also very fresh. The volunteers in the scenic spot have been reminding tourists of civilized tourism and related precautions, which is very considerate and warm," said Ms. Wang, a tourist.

In promoting the construction of civilized scenic spots, Changchun Jingyuetan Tourism Development Group Co., Ltd. advocates refined services, adheres to people-oriented, and continues to improve the "accessibility" of scenic spot guidance, information construction, rest facilities and special groups, so as to ensure that tourists answer every question, help every need, and make every complaint, and ensure that tourist satisfaction remains above 90%.

Jingyuetan National Forest Park also uses intelligent robots to participate in the promotion of civilized service, and establishes a civilized volunteer station in the scenic spot. Relying on the civilized tourism volunteer service station, it establishes a tourism group volunteer service team to build a civilized tourism volunteer service system with full participation, diverse forms, and sound mechanisms. Actively carry out civilized co construction and public welfare activities to provide tourists with civilized guidance, voluntary explanation, quality supervision and other volunteer services. Carry out various forms of civilized tourism co construction activities for the society, and provide a safe and civilized, orderly management, and high-quality service environment for tourists.

"Please scan the QR code for free registration and appointment" "Enter your personal information and submit the order to enter the park" "If you want to visit the exhibition hall, you can buy another ticket"... On the 15th, at the Changchun World Sculpture Park Tourist Service Center, Yu Yong, the civilized guide, was guiding tourists to enter the park in an orderly manner.

When you enter the park, you can see signs everywhere with slogans such as "one grain at a time, cherish food, and think hard", "male spoon, male chopsticks", "respect the old and love the young, and inherit family style". "In order to show humanistic care, the park has set up 283 warm tips and 162 tips for civilized propaganda words." Zheng Guodong, director of the Tourism Development Department of Changchun World Sculpture Park, introduced that the park put forward the concept of "discovering problems is level, solving problems is ability" in the management process, and mobilized all employees to actively participate in the operation and management of the park.

Changchun World Sculpture Park also took the lead in proposing the policy of "no reason to refund tickets within half an hour". If the quality of the scenic spot fails to meet the expectations, you can refund tickets without reason within half an hour after purchasing tickets. "This is not only a commitment to tourists, but also a spur for the scenic spot to improve its own quality." Zheng Guodong said that in the future, the park will continue to integrate civilization into the "one call and one suction" of scenic spot management.

At the entrance ticket office of the Imperial Palace Museum of Manchukuo, civilized tourism signs such as the Convention on Civilized Behavior of Chinese Citizens in Domestic Tourism and the Civilized Norms of Changchun Tourism Industry were hung on the wall. The staff guided tourists to scan the code, measure the temperature, and queue up to check tickets. Civilized, courteous, warm and considerate services are provided for tourists, and intelligent security systems are equipped to ensure the safety of tourists and museums... In the process of cultivating and creating civilized tourism demonstration units, the Imperial Palace Museum of Manchukuo has always been carrying out the concept of civilized tourism, creating a good atmosphere of civilized tourism, and making the concept of civilized tourism deeply rooted in the hearts of the people.

In the process of explaining to tourists, the interpreters of the Imperial Palace Museum of Manchukuo take "integrity, preciseness, enthusiasm and civilization" as the service tenet, and guide tourists to visit in a civilized and quiet manner while providing services to tourists. In the tourist service center, the Imperial Palace Museum of Manchukuo also publicized socialist core values and civilized tourism norms through online and offline combination. At the same time, it is also equipped with a deposit office, a power bank, a wheelchair, a crutch and other free services. For the elderly, children, pregnant women and the disabled, barrier free channels are set up to enhance the visitors' sense of experience. Develop the "boundless security command system", manage uncivilized behaviors through civil defense, physical defense, technical defense and other means, and use intelligent means to escort civilized tourism.